CV/Mission d'Administrateur master windows freelance

Exemple de missions de Stephen,
Administrateur master windows habitant les Hauts-de-Seine (92)

• Carve out POM/TOMTransformation Manager

  SANOFI:
  Jan 2020 - Jan 2021

  • Goal: Carve out 6 productions sites to a New Company.
  • In charge of all support transformation: Application s– Infrastructure
  • Put in place new TOM organization of New Company
  • Work on RFP – Contract to secure all transition aspects
  • Manage a global team
  • Stake holder: Business leader – New Company CEO

• ransformation Manager

  MANUTAN:
  Jan 2020 - Jan 2020

  • Transformation Program covering IT – HR – Finance
  • Transformation mostly orientated around ServiceNow features
  • Transformation involving 4000+ employees in 6 European sites
  • Managed transformation end to end from RFP to final delivery
  
  AXA Partners: Since January: International Program Director Manager on CMS
  
  • Management of the deployment of a worldwide claim management solution (SaaS)
  • Program run in full Agile: stories, backlog review, sprint planning, retrospectives
  • Managing of partners and global teams of 30 FTE (infrastructure, solution design, Developers, security, functional stake holders, API)
  • Management of workshop with the business to capture functional needs and stories.
  • Management of budget 15M€
  • Reporting to management weekly – monthly steerco
  • Manage Data Privacy
  • Put in place contract between AXA – and Partners

• International Program Director Manager on IoT

  CARREFOUR
  Jan 2019 - aujourd'hui

  • Manage deals up to 20M€ to bring solution for Carrefour
  • Manage a team of contract manager to build innovative solutions
  • Write business cases with the business to bring strong added value from IoT devices, monitoring, preventive maintenance, PLU management.
  • Demonstrate to the financial controller the value of the solutions, the expected ROI, savings, business improvement
  • Set selection of provider
  • Contract management – legal aspect
  • Build innovative cost model based on ticket avoidance: good for the ROI of Carrefour and good for the GM of the provider, a thorough win-win
  • Cost killing

• Agence Française du Dveloppement
  Jan 2018 - aujourd'hui

  • Audit of the IT part of the Tanzania Utility in Dar Es Salaam
  • Recommendations on Data room, Asset Management, ITIL, ITSM, Call Center, project and budget methodology
  • Cyber Security awareness

• Digital Program Manager

  FDJ
  Jan 2018 - Jan 2019

  • International Project Manager in the Gaming Industry
  • Implementation of Cloud solution for Lottery: Lottery As A Service, first time ever!
  • Management of a portfolio of ten+ customer all around the world in Servers, Management of Point Of Sell, Terminal and Cloud solution
  • Answer to RFP, defending meeting Implementation
  • In charge of Problem Management
  • Play a Service Delivery Manager role toward the customers
  • Budget follow up

• Expert IT – Digital Transformation in Equator

  AFD Agence Française de développement
  Jan 2018 - aujourd'hui

  • Transformation Digital in a mix environment Utility & IT
  • Process ITIL
  • ITSM Tools
  • Asset Management
  • Big Data
  • Process to implement a Digital Transformation program
  • Awareness on Cyber Security

• TOM Program Manager

  XPO
  Jan 2017 - Jan 2018

  • Writing of RFP to change the current ITSM tool Remedy to move to the XPO corporate solution, ServiceNow.
  • Data Protection Policy (Europe – Group Level – CNIL)
  • Implementation of Jakarta ServiceNow version in 8 European countries
  • Work on a complex delivery model made of different Business Lines, teams and provider across the US/Asia Pac/Europe/UKL
  • Management of the change of the current XPO Europe IT outsourcing provider – Implementation on new TOM
  • Wrote RFI & RFP to select the write outsourcer, created a new pricing model
  • Transition Manager to onboard this new provider
  • Digital transformation through: multi channels support (Self Service Portal – Chat – Chatbot – Self Heal – ITSM Tool – Asset Management)

• SAP Transformation Manager : Bobst SA Suisse (VD)

  Jan 2015 - aujourd'hui

  • Direction de projet Transformation du support SAP vers un modèle délocalisé
  • Périmètre SAP :SD, FI, PLM, WM, CO, BW, ABAP, PO CS, IM BOFC, BPC, FIM, PP and Solman
  • Mise en place de la méthodologie projet Agile
  • Mise en place des SLA, indicateurs de performance et tableau de bord
  • Mise en place des outils (ITSM) et des infrastructures (MPLS)
  • Implémentation de SLA, indicateurs de performances et tableau de bord
  • Gestion des aspects accès et confidentialité de données
  • Rédaction de contrat d’infogérance
  • Stakeholders: CEO, CIO, Business Application Manager et SAP support manager

• Directeur de projet : Good Technology

  Jan 2015 - Jan 2015

   mise en place de solution de mobilité BYOD – CYOD : Good Work pour de grands groupes du CAC 40
  • Gestion de projet du design à l’installation
  • Déploiement de 30.000 utilisateurs sur des projets BYOD
  • Gestion des équipes techniques
  • Conduite du changement chez le client
   mise en place d’outil permettant aux utilisateurs de prendre rapidement en main la solution
  • Gestion du projet sur un mode de centre de profit

• Service Delivery Manager Outsourcing

  DELL Digital Transformation Outsourcing (TOM)
  aujourd'hui

  • Manage a team of technical project manager (Australia – US – India – Europe)
  • Implementation of ServiceNow  Helsinki version
  • Implementation of KACE version 6.4 – AMCD
  • BT Cloud Next Generation Call Center
  • Implementation of a Service Catalogue
  • Implementation of a Self-Service Portal
  • Play the Service Delivery Manager role toward the customer
  • In charge of Problem Management
  • Budget reporting