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Résumé des missions de Yancoubou,
freelance SERVICENOW habitant l'Essonne (91)

  • SERVICENOW SENIOR CONSULTANT

    Jan 2022 - aujourd'hui

    As an independent consultant, I executed ServiceNow customization for FX Innovation, developed software
    corrections and portal customizations for Accenture's public administration client, and enhanced ServiceNow
    features for Tereya Consulting, with an emphasis on App Engine and Service Portal modules.

    FX Innovation
    Context et goals
    - As member of FX client’s team, My goals is to provide developer skills to implement serviceNow implemnation and customisation
    - ServiceNow module: CSM, Service Portal, ITSM
    Realizations
    - I've implemented few request item and record producer
    - I've implemented Data import and transformation
    - I have accompanied juniors to help them develop their skills

    Accenture
    Context et goals
    - Accenture client is a public administration who use servicenow portal a specific service for professional which has some interaction through API with external systems
    - I was member of the support (level 3), our goals was to provide software corrections on the service portal
    - ServiceNow module: CSM, PA (App engine)
    Realizations
    - I've made some report based on the PA module
    - I've customized the portal page
    - I’ve participated to implement Asset Management, data import
    - I’ve participated to the weekly deployment

    Tereya Consulting
    Context et goals
    - Tereya Consulting clients use ServiceNow and my goals is to implement new features, troubleshoot bugs and give advices about serviceNow module implementation.

    Realizations
    - I’ve participated to implement integration via flow designer (App engine)
    - I’ve participated to implement data import from REST API which are scheduled and add retry policy (custom retry policy) and worked on GRC Module
    - I’ve implemented SLA, catalog items
    - I used PA module to make report and dashboard

  • SERVICENOW CONSULTANT

    Robeco
    Jan 2021 - Jan 2022

    Context et goals
    - Robeco use the ITSM ServiceNow module
    - I worked for the client to implement ServiceNow functionalities
    - ServiceNow modules: ITSM
    Realizations
    - Implementation of the new items on the service Catalog
    - Participate in client daily software development cycle.
    - Configuration of catalogue item, SLA, ATF
    - Implementation of API to exchange data with MyAcess (microsolft tools)

  • SERVICENOW CONSULTANT (3 MONTHS)

    Robeco
    Jan 2021 - aujourd'hui

    Context et goals
    - Robeco use the ITSM ServiceNow module
    - I worked for the client to implement ServiceNow functionalities
    - ServiceNow modules: ITSM
    Realizations
    - Implementation of the new items on the service Catalog
    - Participate in client daily software development cycle.
    - Configuration of catalogue item, SLA, ATF
    - Implementation of API to exchange data with MyAcess (microsolft tools)

  • SERVICENOW CONSULTANT

    Noveane
    Jan 2021 - aujourd'hui

    Context et goals
    - The client manages different clients ServiceNow instance
    - My goal is to bring a ServiceNow expertise to help them to maintain their client instances.
    - ServiceNow module: ITSM, CSM, ITOM
    Realizations
    - I’ve participated to implement guided tour
    - I've fixed issues on the service Portal and built a custom button on the request form
    - Participate to investigate bugs on service portal and I participate in clone procedure

  • SERVICENOW CONSULTANT (1 MONTH)

    Jan 2021 - aujourd'hui

    Context et goals
    - The client manages different clients ServiceNow instance
    - My goal is to bring a ServiceNow expertise to help them to maintain their client instances.
    - ServiceNow module: ITSM, CSM, ITOM
    Realizations
    - I’ve participated to implement guided tour
    - I've fixed issues on the service Portal and built a custom button on the request form
    - Participate to investigate bugs on service portal and I participate in clone procedure

  • SERVICENOW CONSULTANT (1 MONTH)

    Hema Quebec
    Jan 2021 - aujourd'hui

    Context et goals
    - The client came to implement ServiceNow
    - My goal is to Implement and configure the module Agent Workspace and customize the incident and
    request form
    - ServiceNow module: ITSM
    Realizations
    - I've implemented the Agent Workspace ServiceNow module
    - I've customized the incident and requested item form
    - I've implemented a few Catalog items
    - I’ve participed to implement Asset Management, data import

  • SERVICENOW CONSULTANT

    Hema Quebec
    Jan 2021 - aujourd'hui

    Context et goals
    - The client came to implement ServiceNow
    - My goal is to Implement and configure the module Agent Workspace and customize the incident and
    request form
    - ServiceNow module: ITSM
    Realizations
    - I've implemented the Agent Workspace ServiceNow module
    - I've customized the incident and requested item form
    - I've implemented a few Catalog items
    - I’ve participed to implement Asset Management, data import

  • SERVICENOW CONSULTANT (2 YEARS AND 2 MONTHS)

    POST Luxemburg
    Jan 2019 - Jan 2021

    Context et goals
    - The client use ServiceNow for IT service management
    - My goal is to support and develop ServiceNow functionalities through change and release management
    (agile methodology)
    - The instance is used by around 1 000 users daily
    - ServiceNow module: ITSM
    Realizations
    - I’ve participated in a long project of developing API’s which can communicate with other applications via
    REST protocol, mail interface, file transaction.
    - I’ve participated to implement and custom ServiceNow mobile application for technician
    - I’ve participated to fixe issues on the client portal, API, incident management and other application
    - I’ve participated to the monthly deployment, clone procedure and yearly instance upgrade
    - I’ve participated into a project to Implement SSO
    - I’ve participated to implement Asset Management, data import

  • SERVICENOW CONSULTANT

    POST Luxemburg
    Jan 2019 - Jan 2021

    Context et goals
    - The client use ServiceNow for IT service management
    - My goal is to support and develop ServiceNow functionalities through change and release management
    (agile methodology)
    - The instance is used by around 1 000 users daily
    - ServiceNow module: ITSM
    Realizations
    - I’ve participated in a long project of developing API’s which can communicate with others applications via
    REST protocol, mail interface, file transaction.
    - Participe to fixe issues on the client portal, API, incident management and other application
    - Participe to the monthly deployment, clone procedure and yearly instance upgrade
    - I participated into a project to Implement SSO
    - I’ve participed to implement Asset Management, data import

  • FULL-STACK DEVELOPER

    Jan 2016 - Jan 2018

    Public administration, Apprenticeship contract
    Context et goals
    - The department uses a rating system for its sub-departments and sites present in the whole country.
    - My work was to deliver an online application that can centralize, calculate and make data workable. The
    application lists hundreds of sites and thousands of users.
    - I realize the client needs analyses, conception, coding, unit tests and documentation writing.
    Realizations
    - Client’s needs, specifications
    - Tool’s conception: UML modelling, technical architecture, the relational model
    - Coding: Back-end in Python with the framework Django, front-end with HTML/CSS/JS with the framework
    Bootstrap, jQuery and D3js.
    - Test: unit’s tests, scenarios with data set generated by a script
    Results
    - I realize the client needs analyses, conception, coding, unit tests and documentation writing. The
    application was developed with agile methodologies, the client's expectations have been changed (became
    more precious), main functions were implemented.
    - The test phase was started when I have finished my apprenticeship contract.
    Personal review
    - 1st project in autonomy from design to unit tests
    - Improved web development skills

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