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Résumé des emplois de Yancoubou,
freelance SERVICENOW habitant l'Essonne (91)

Expérience professionnelle

OCTOBER 2022R- JUNE 2023 SERVICENOW SENIOR CONSULTANT
As an independent consultant, I executed ServiceNow customization for FX Innovation, developed software
corrections and portal customizations for Accenture's public administration client, and enhanced ServiceNow
features for Tereya Consulting, with an emphasis on App Engine and Service Portal modules.

FX Innovation
Context et goals
- As member of FX client’s team, My goals is to provide developer skills to implement serviceNow implemnation and customisation
- ServiceNow module: CSM, Service Portal, ITSM
Realizations
- I've implemented few request item and record producer
- I've implemented Data import and transformation
- I have accompanied juniors to help them develop their skills

Accenture
Context et goals
- Accenture client is a public administration who use servicenow portal a specific service for professional which has some interaction through API with external systems
- I was member of the support (level 3), our goals was to provide software corrections on the service portal
- ServiceNow module: CSM, PA (App engine)
Realizations
- I've made some report based on the PA module
- I've customized the portal page
- I’ve participated to implement Asset Management, data import
- I’ve participated to the weekly deployment

Tereya Consulting
Context et goals
- Tereya Consulting clients use ServiceNow and my goals is to implement new features, troubleshoot bugs and give advices about serviceNow module implementation.

Realizations
- I’ve participated to implement integration via flow designer (App engine)
- I’ve participated to implement data import from REST API which are scheduled and add retry policy (custom retry policy) and worked on GRC Module
- I’ve implemented SLA, catalog items
- I used PA module to make report and dashboard

DECEMBER 2021 TO FEBRUARY 2022 SERVICENOW CONSULTANT (3 MONTHS)
Robeco
Context et goals
- Robeco use the ITSM ServiceNow module
- I worked for the client to implement ServiceNow functionalities
- ServiceNow modules: ITSM
Realizations
- Implementation of the new items on the service Catalog
- Participate in client daily software development cycle.
- Configuration of catalogue item, SLA, ATF
- Implementation of API to exchange data with MyAcess (microsolft tools)
NOVEMBER 2021 SERVICENOW CONSULTANT (1 MONTH)
Noveane
Context et goals
- The client manages different clients ServiceNow instance
- My goal is to bring a ServiceNow expertise to help them to maintain their client instances.
- ServiceNow module: ITSM, CSM, ITOM
Realizations
- I’ve participated to implement guided tour
- I've fixed issues on the service Portal and built a custom button on the request form
- Participate to investigate bugs on service portal and I participate in clone procedure
OCTOBER 2021 SERVICENOW CONSULTANT (1 MONTH)
Hema Quebec
Context et goals
- The client came to implement ServiceNow
- My goal is to Implement and configure the module Agent Workspace and customize the incident and
request form
- ServiceNow module: ITSM
Realizations
- I've implemented the Agent Workspace ServiceNow module
- I've customized the incident and requested item form
- I've implemented a few Catalog items
- I’ve participed to implement Asset Management, data import
MAY 2019 – JULY 2021 SERVICENOW CONSULTANT (2 YEARS AND 2 MONTHS)
POST Luxemburg
Context et goals
- The client use ServiceNow for IT service management
- My goal is to support and develop ServiceNow functionalities through change and release management
(agile methodology)
- The instance is used by around 1 000 users daily
- ServiceNow module: ITSM
Realizations
- I’ve participated in a long project of developing API’s which can communicate with other applications via
REST protocol, mail interface, file transaction.
- I’ve participated to implement and custom ServiceNow mobile application for technician
- I’ve participated to fixe issues on the client portal, API, incident management and other application
- I’ve participated to the monthly deployment, clone procedure and yearly instance upgrade
- I’ve participated into a project to Implement SSO
- I’ve participated to implement Asset Management, data import

DECEMBER 2021 TO FEBRUARY 2022 SERVICENOW CONSULTANT
Robeco
Context et goals
- Robeco use the ITSM ServiceNow module
- I worked for the client to implement ServiceNow functionalities
- ServiceNow modules: ITSM
Realizations
- Implementation of the new items on the service Catalog
- Participate in client daily software development cycle.
- Configuration of catalogue item, SLA, ATF
- Implementation of API to exchange data with MyAcess (microsolft tools)

NOVEMBER 2021 SERVICENOW CONSULTANT
Noveane
Context et goals
- The client manages different clients ServiceNow instance
- My goal is to bring a ServiceNow expertise to help them to maintain their client instances.
- ServiceNow module: ITSM, CSM, ITOM
Realizations
- I’ve participated to implement guided tour
- I've fixed issues on the service Portal and built a custom button on the request form
- Participate to investigate bugs on service portal and I participate in clone procedure

OCTOBER 2021 SERVICENOW CONSULTANT
Hema Quebec
Context et goals
- The client came to implement ServiceNow
- My goal is to Implement and configure the module Agent Workspace and customize the incident and
request form
- ServiceNow module: ITSM
Realizations
- I've implemented the Agent Workspace ServiceNow module
- I've customized the incident and requested item form
- I've implemented a few Catalog items
- I’ve participed to implement Asset Management, data import

MAY 2019 – JULY 2021 SERVICENOW CONSULTANT
POST Luxemburg
Context et goals
- The client use ServiceNow for IT service management
- My goal is to support and develop ServiceNow functionalities through change and release management
(agile methodology)
- The instance is used by around 1 000 users daily
- ServiceNow module: ITSM
Realizations
- I’ve participated in a long project of developing API’s which can communicate with others applications via
REST protocol, mail interface, file transaction.
- Participe to fixe issues on the client portal, API, incident management and other application
- Participe to the monthly deployment, clone procedure and yearly instance upgrade
- I participated into a project to Implement SSO
- I’ve participed to implement Asset Management, data import

SEPTEMBER 2016 – SEPTEMBER 2018 FULL-STACK DEVELOPER
Public administration, Apprenticeship contract
Context et goals
- The department uses a rating system for its sub-departments and sites present in the whole country.
- My work was to deliver an online application that can centralize, calculate and make data workable. The
application lists hundreds of sites and thousands of users.
- I realize the client needs analyses, conception, coding, unit tests and documentation writing.
Realizations
- Client’s needs, specifications
- Tool’s conception: UML modelling, technical architecture, the relational model
- Coding: Back-end in Python with the framework Django, front-end with HTML/CSS/JS with the framework
Bootstrap, jQuery and D3js.
- Test: unit’s tests, scenarios with data set generated by a script
Results
- I realize the client needs analyses, conception, coding, unit tests and documentation writing. The
application was developed with agile methodologies, the client's expectations have been changed (became
more precious), main functions were implemented.
- The test phase was started when I have finished my apprenticeship contract.
Personal review
- 1st project in autonomy from design to unit tests
- Improved web development skills

DECEMBER 2017 – MARCH 2018 JAVA DEVELOPER
School project (master 2) – 4 months
Context and goals
- The purpose of the project was to add an add-on module to a car's onboard computer. This module adds
additional options such as cruise control, instant fuel consumption, number of kilometres driven, etc.
- The system regulating the speed of a car, the reaction time had to be as fast and as constant as possible,
the real-time programming brings a satisfactory answer. Project realized by a group of 5 students
Realizations
- Customer Needs Analysis, Specification Writing, Modelling and Architecture
- Subcontracting part of the code, writing documents in English
- Coding: Using a few design patterns such as the scheduler, Programming in Java, Virtual Machine under
Linux to simulate the drivers of the car and the environment
- Test, Unit test with JUnit, Scenarios implementation
Results
- Most goals were reached but some features were not finished due to a lack of time
Personal review
- Discover the importance of real-time systems
- A project with changing roles

SEPTEMBER 2015 – SEPTEMBER 2016 FULL-STACK DEVELOPER
Public Administration, Apprenticeship contract
Context and goals
- The department hosts the servers of others departments.
- A tool developed internally made allowed consulting information about the hosting (number of total
machines, number of machines turning under Windows or Linux, the number of machines by sub-direction,
etc.)
- The application provided diagrammatic statistics that could be resumed at meetings and in decisionmaking. Data reliability and data presentation were important.
- The application becomes obsolete, an update is requested to meet the needs of management
Realizations
- Analysis of the needs of the administration, writing the specifications
- Existing application code analysis, Using modelling tools from an existing code
- Design: UML modelling of additional functions of the application and their implementation
- Coding: Function coding
- Test: Unit Test, Data Set Generation
- Documentation: Technical document writing for maintenance and administration
Results
- The application ...

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