Freelance ITIL : Distinguez les compétences nécessaires à votre projet

Exemple d'expériences de François,
freelance ITIL habitant les Bouches-du-Rhône (13)

• ITSM, ITIL, Management Consulting, Process Re engineering, Project management, Coaching

  LOUIS DREYFUS COMPANY – LYON
  Jan 2016 - Jan 2016

  DOMAINS OF EXPERTISE
  ITSM
  Quality Management
  Change Management
  Knowledge Management
  Project Management and PMO
  Methodologies
  Process Re engineering
  Training
  Management Consulting
  Audit
  Client Coaching and Guidance
  Coaching for Methods and Process Engineering
  Development and Management of Integrated Software
  KINDS of INTERVENTIONS
  Strategic Plan
  Preliminary Analysis
  Functional, Technical and Process Architecture
  Project Leader
  Management of Projects
  Client and Functional Tests Environment
  Change Management
  Training Design and Construction
  Workshop Facilitation
  Software Design Engineering
  Methods and Tools
  Fujitsu Macroscope (member of the development team on Project Management)
  MERISE
  ITIL V3 (certified Expert Level)
  ISO/IEC 20000
  (certified for Foundation)
  ISO 9001/2000, CobIT, CMMI (Application Level)
  PMI, PRINCE II
  (Application Level)
  PMW, MS-Project
  LANGUAGES
  French: native language
  English: 6
  Spanish: 2
  
  Level: 1 Starter  6 Bilingual
  Project management, Coaching:
  1. Member of the ITPA team: IT Processes and Architecture:
  a. Review and adaptation of existing ITSM and project management processes
  b. Design and revamping of several processes to LDC context and culture.
  c. Facilitation workshops to gather practitioners' feedback (3 sessions – America, Europe and Asia).
  d. Consulting on process implementation, in particular for roles and responsibilities, decision making circuit.

• ITSM, ITIL, Management Consulting, ISO/IEC 20000, coaching

  LYDEC (WATER DISTRIBUTION AND MANAGEMENT), MOROCCO
  Jan 2014 - Jan 2015

  . Technical Expert, 3 separated weeks:
  a. Mandate of consulting, coaching and training for an ISO/IEC 20000 implementation project: design and implementation of ITIL processes and certification of the society.
  b. Contact person and consultant for the audit, design, implementation and improvement of ITIL processes.

• ITSM, ITIL, Management Consulting, Audit, Process Re engineering, Coaching

  MALAKOFF-MEDERIC
  Jan 2012 - Jan 2015

  2. Member of the Services aux Métiers (SAM):
  a. Coordination between end users / customers / business, Helpdesk and support teams
  b. Management of action plan aiming to improve IS and decrease number and impact of incidents, problem management, communication and relation with business, IT department, development teams and technical support teams, covering implementation of changes and resolution of incidents, to prioritise and to manage related plans.
  c. Incident Management: Manage critical and sensible incidents lifecycle, involve crisis process, report wrap-up (post mortem) of those incidents and define related improvement plan.
  d. Problem Management: Manage problems in coordination with technical and application teams, and operations.
  e. Change Management (including Release Management): Manage on day-to-day basis, with technical teams, project teams, Help-desk and Customers / Business / operations.
  f. Global management and reporting over incidents, problems, changes / releases and levels of service.
  3. Service Manager and Business Relation Manager:
  a. Design of SLAs between IT Department and some customers / business units of the group:
  • Main contact for the Groupe CRC – Reunion Island
  • Quatrem
  • 3932 (customers (external customers) relation – teleconsultants and sales people.
  b. Implement and animate customer versus operations committees, including service report presentation with related agreed service targets.
  c. Operational Management of SLAs: manage and communicate over incidents, problems and changes impacting or being able to impact customers / business units.
  d. Implement a confident relationship with customers based on operations teams competencies and expertise, transparency and involvement.
  4. Project leader assistant, Vigisanté project:
  a. Management of external providers (4 companies, such OBS).
  b. Preparation and animation of steering committees.
  c. Operational Management of incidents and changes, and coordination between technical teams et business

• ITIL, Management Consulting, Audit, Process Re engineering, Coaching, ISO/IEC 20000

  CNP
  Jan 2010 - Jan 2011

  1. Member of the operational team (6 people):
  a. Mandate of consulting, coaching and training for an ISO/IEC 20000 implementation project: design and implementation of ITIL processes and certification of the society.
  b. Contact person and consultant for the audit, design, implementation and improvement of some ITIL processes: incidents, problems, changes and releases.
  c. Consulting and coaching to implement and/or improve operational committees (problems, changes and releases).

• Management Consulting, IT governance and steering, coaching:

  LSF (LAFARGE SERVICES FRANCE)
  Jan 2009 - Jan 2009

  1. Responsible, starting the mandate, to audit the existing IT environment:
  a. Eva...