CV/Mission de Business analyst crm freelance

Exemple de missions de Benjamin,
Business analyst crm habitant Paris (75)

• Freelance Consultant (Benjamin Sprung Conseil) Senior Consultant

  Telecoms CRM
  2008 - aujourd'hui

  Michael Page IT department/Business Analysis
  Business Analyst for accounting, CRM, reporting migration project:
  • Impact analysis on Coda Financials and surrounding software (CRM, Crystal Reports…)
  • Specification and integration of finance solutions into CODA Financials software suite (ePay, eAssets, eStatements)

  Technical context: CRM Profile, CODA Financials, MSAccess, SQL-Server

• Consultant Senior,

  Kurt Salmon (Ineum Consulting, Deloitte) Communication Media & TélécomsSFR/Sales Department/Back Office
  2007 - 2008

  CRM project manager / Business Systems Analyst:
  • Business Process analysis, functional requirements
  • Project management: Coordination with IT department for release planning, default resolution, contents and proposals analysis

  Technical context: Selligent X@, SQL Server

• Altran, Telecoms Electronics & MediaOrange/ROSI/DPS/Voice and Unified
  2003 - 2007

  Messaging
  Webmail 2.0 project manager:
  • Project management: Planning, costs, reporting, supplier proposals and deliverables analysis
  • Interface with Development, Test and Marketing teams

  Technical context: Front-end web 2.0 (open source Dojo), API XML

• Accenture Process Analyst, Communications & High Tech

  Cegetel/Enterprise department
  2000 - 2003

  CRM Business Analyst / Offer deployment project
  • Enterprise Network Interconnexion Offer modelling
  • Implementation into Clarify

  Technical context: AMDOCS Clarify Process Manager

• Management Consultant:

  Atos Origin Infogerance for CANAL+Oracle Billing and Revenue
  aujourd'hui

  • Audit and write Canal+ procedures
  • Train and transfer procedures to Atos

  Technical context: Oracle BRM, Unix

• Voice offer migration project:

  Orange Business Services/Customer Services & Operations
  aujourd'hui

  IT business owner for Revenue Assurance team during study phase: functional perimeter and architecture analysis
  • Data Handling during project phase: mapping specifications and execution (upload files production)

  Technical context: Oracle BRM, MSAccess

• Web portals project manager

  SFR/DGRS/DIS/Value added services
  aujourd'hui

  • Project management: Planning, costs, reporting, supplier proposals and deliverables analysis
  • Interface with Web agency, Test and Marketing teams

  Technical context: CMS (Content Managt Solution) Fullsix

• Orange Business Services/Equant/Customer Services & Operations
  aujourd'hui

  Voice offer migration project:
  • Data cleaning / Pilot system testing
  • IT business owner for billing operations team: Target system functional perimeter and architecture analysis

  Technical context: Oracle BRM

• Reporting solution migration project manager

  Cegetel/Enterprise department
  aujourd'hui

  Technical context: Actuate eReports, Unix, Oracle

• Business Analyst CRM / Offer migrationproject manager / Business systems analyst

  SFR/Sales department/Back Office
  aujourd'hui

  • Tariff plan mapping specification
  • Subscription tool deployment

  Technical context: Amdocs Clarify