CV/Mission d'Expert call center cisco freelance

Exemple de missions de Paul,
Expert call center cisco habitant les Alpes-Maritimes (06)

• Branch : IT Outsourcing Company

  Company/Institution : STERIA France DepartmentAssignment : Storage Specialist Sophia Antipolis Cote D Azure France
  Jan 2011 - Jan 2012

  Shared Service Center Storage
  Contract type : Freelance Contractor Renewals (every 3 months)Title : SAN Storage and Virtualization Specialist
  Technical Engineering and Management at Steria’s Shared Service center for Sterias portfolio pool of business Clients working as a SAN storage virtualization Specialist with
  Technical emphasis to providing technical SAN engineering Administration and solutions in a large and varied enterprise environment for many diverse clients and projects.
  DMX4 symcli expert storage integration and management provisioning Luns and storage and
  BCVs and replication setups including migrations, operational work adding and removing storage in the enterprise.
  Clariion management integrations and operational work, to expert level
  VMAX Storage provisioning and SRDF replication and setup
  VNX Management expert level including Recover point setup for replication
  Vplex provisioning host and LUN integration and new client setup
  IPSTOR and ESX management of Storage
  Management of IBM storage arrays Extra Duties for on call for all of the Storage Environment
  Cisco Zoning and switch management setup of new clients management of existing infra.
  Cisco fabric and device manager and brocade switch administration
  New service take on and integration for new clients unisphere and navisphere and recoverpoint
  Daily production management Stars Ticket requests enterprise work
  Storage array moves and relocations
  Recent take on of Netapp and HDS storage
  Management of netapp Aggregates, qtrees, shares, vifs, thin provisioning, and provisioning
  My time is booked by capacity management on timed projects for delivery for all of Sterias
  Portfolio of customers.
  Planning and execution of Change requests and break fix problem resolution.My Clients Freelance Contractor Prestige Include :
  Lichtenstein Landes Bank Zurich, ALSTOM Schweiz, UBS Monaco WMI, UBS WMI Zurich Switzerland,
  ZURICH Financial services Zurich, IBM France HQ, BP Central London and Docklands, Accenture & British GAS UK, o2 Munich Germany, T-systems Muenster Germany, EDS Germany, STERIA France, National Westminster Bank UK

• Assignment : Wintel Engineering and Project ManagementTitle : Senior Project Systems Engineer

  Branch : Transport Turbine and Power Company Company/InstitutionALSTOM (Switzerland) Ltd. Contract type : Contractor
  Jan 2007 - Jan 2010

  European Data Centre consolidation program similar to my assignment duties previously at Zurich
  Financial Services Zurich and UBS Zurich and UBS Monaco. Supported ALSTOM Business
  Transport, Power and Turbine Businesses.
  Third Level Support specialist and project support Microsoft systems Engineer (senior) and on-call Duties.Tasks :
  Migration of server infrastructure from all over Europe to Switzerland
  Blade and Vmware solution adopted on rapid project delivery to new standards, HP family hardware and operating system on Windows 2003 and also extensive SAN integration.
  Support of Citrix applications.
  Delivery of Server Infrastructure Installation Configuration and AD integration.
  Planning and Delivery of new concepts, design and implementation work.
  Extensive Change Management Planning for Large Infrastructure Changes
  Windows 2000 to Windows 2003 Domain Controller Upgrade Programs
  Regular virtualization of servers to save costs of physical hardware where possible and server decommissioning. Delivery of new Infrastructure and Wintel estate management and in addition daily business. Maintenance Weekend SW Updates firmware and patching
  Matrix implémentation.
  Management of HP service packs and baseline software and management.
  3rd Level Systems engineering and Administration of Windows 2000 and Windows 2008R2
  Deployment and configuration and enterprise management of the OS.
  3rd Level break fix remedy call handling
  San Intergration Expert of Virtual Connect Configuration and Intergration
  Extensive Project and Business Support and Management Meeting

  Technologies: HP Blade c/7000 Enclosures and Proliant and IBM e-series Windows 2000 Windows 2003 and Windows 2008 R2. VMware ESX Server Citrix Management Applications and HA and DR. Production and Project support in Engineering Capacity.

• Contract type: Contractor

  Branch : Banking Company/Institution : UBS Wealth Management International ZürichAssignment: Wintel TSG
  Jan 2007 - Jan 2007

  Produced a corporate standard build revision with all the relevant software and patches per hardware platform Dl300-(G1, G2, and G3).
  MOM Server management monitoring Alarm point & Net-cool.
  Maintenance weekend work and ON-Call duties & Testing of DR
  Management and processing of AD and Samurai internal banking systems and bespoke apps. Configuration and setup of Control-M and other bank applications.
  Moved to UBS Monaco: Sent on-site to Grande Bretagne in Monaco
  Pilot Rollout W-XP program EUPI Server Migration W2KA W2003 WS.
  Staged new servers and all infrastructure and services and migrated
  DHCP, WINS, Home Directories, User Profiles, Group shares, Printers, Net-backup, and
  File and print servers & Large corporate data moves.
  Local Server security policy and server hardening.
  HP Servers and IBM server specialist including all infrastructure management a successful pilot was completed successfully and documented the model was then replicated for all other satellite sites by the local support.
  Provided Site PC support Functions for raised tickets.

• Title : European Infrastructure Engineer Technical Projects

  Branch : Zürich Financial Services Unterrohrstrasse 5, 8952 Schlieren Zürich CH Company/Institution : Insurance Contract type : Freelance Contractor Senior Systems Engineer
  Jan 2005 - Jan 2007

  Projects
  European Wide Data Centre Consolidation program from the rest of Europe to Switzerland Data Center.
  Migration of HP and Other Hardware to IBM Brick and Blade Servers San Setup
  Performed P2P and P2V migrations to blade Enclosures additionally provided project support and was country manager for UK and Germany Migration responsibilities.
  I worked as a 3rd Level Enterprise Engineer specifically in Microsoft Engineering as a Data Center Engineering IBM Blade E-series and HP Proliant and VMware Management. SAN intergration

• Contract type: Freelance Consultant for BP Smart centre Program

  Branch: British Petroleum 108 Pinners Hall Moorgate Central London EC2N 1ER Company/Institution: BP London
  Jan 2005 - Jan 2005

  Title: Global Project Infrastructure Engineer
  The setup and deployment and support of infrastructure to facilitate global asset tracking discovery for OPSware-ATE and deployment of a discovery detection capability within 4 data centers Naperville, Tulsa, Houston, European data center, and rest of the world regions (Global).
  Staged deployment of asset tracking agents to entire BP infrastructure including all industry recognized multiplatform Hardware and Software platforms in the BP corporate estate and 85000 desktop clients incorporating various methods of delivery including passport explorer.
  A great deal of corporate wide communication and authored change control to facilitate project advancement as a technical hands on project engineer which also required building strategic relationships with BP corporate operating units, owners & stake holders. BP was able to accurately cost the Oracle License cost burden with this tool based on my reporting which was a high level issue.

• Contract type: Freelance Consultant

  Branch: Accenture Company/Institution: Accenture (UK headquarters)
  Jan 2004 - Jan 2005

  Title: Wintel Enterprise Management and Project Engineering.
  Outsourcing Job for various customers, British gas, banks, rail & transport.
  Pre-timed & Pre-costed special project secondments, run deal, Div. project work.
  Documentation server builds patch revision level matrix deployment and implementation of standards.
  Scripting for global replication of data for video management video conf.
  Capacity planning and 2nd and 3rd Level break-fix for Large Wintel Environments.
  Express and server take on Advanced monitoring configuration.
  Server Patching with Shavlik for entire Managed Wintel estate
  Application Support SAN intergration

• Company/Institution: IBM Global Services Consultant (EMEA) (clients Aviation and Banking)

  Branch: IBM La Gaude NICE South of France (IBM France Headquarters)
  Jan 2003 - Jan 2004

  Title: Wintel Enterprise Production Engineer (Ramp-up, Transition, Migration)
  Windows estate management Windows 2000, Windows 2003, IBM Blade centre 2nd and 3rd
  Level support and projects.
  Implementing IBM standards backup, AV, security policy Tivoli Monitoring
  Administration of Citrix and NT 4.0/2000, XP, IIS, NAV 2nd & 3rd Level Infrastructure
  Support
  Tivoli monitoring and advanced configuration.
  Documentation Client Project Support

• Systems Engineer – Enterprise Management systems Consultant

  Branch : Telecommunications Company/Institution: o2 Germany Gmbh & Co OHG Georg-Brauchle-Ring 23-25 80992 Munich, Germany
  Jan 2002 - Jan 2003

  Partners throughout Germany
  Contract Type: Enterprise production specialist
  Duration : Wintel platform and Oracle and Apps 3rd Level support o2 Shops.
  Duties : Administration of multi-platform systems and in house applications
  Infrastructure & application support & critical systems Failure analysis
  Writing DCL and SQL scripting within infrastructure projects
  Management of inventory DB information and inventory load distribution.
  Authoring of Change controls and change management
  SW release / deployment & execution.
  Management of Wintel infrastructure and builds and infrastructure.
  Management reporting statistics MS access and formatting report to Excel i-SQL reports Writing tools sales Statistics excel formatting and delivery
  Data Archiving and historical Data management.
  Database Management and performance analysis rebuilds.
  Migration testing Out of hours working remote support & Documentation.

• Title : Production and enterprise engineerContract Type: Consultant Technical engineer with project delivery responsibilities

  Branch : Telecommunications Company/Institution : T-SYSTEMS GermanyWölbeckerStr.168, 48153 Munster – NRW, Germany
  Jan 2001 - Jan 2002

  Administration Oracle VMSRDB DBs.
  Large Enterprise management open VMS and Solaris & NT platforms
  Supporting T-mobile infrastructure databases and applications and shops
  Batch Rating and Billing + Call records database management
  Mobile Net Activation module management on air and satellite HLRs.
  Change meetings & conferencing and change management control planning
  Data work flow on enterprise network management within project plan.
  TIVOLI call handling 2/3rd level support Calls/tickets.
  Siebel 7 & Administration of multi-platform in house.
  Management meetings Status production Conferencing and reporting.
  Remote HLR Satellite management and Documentation of the environment.
  Implementation of new systems and infrastructure installations and configuration and change management planning.

• Required for Concept work and extra SLA work not met by the outsourced project.

  Branch : Systems EngineerCompany/Institution : LLB & Swisspartners Zurich Outsourced iTRUST
  aujourd'hui

  Contract type : LichtensteinLandesbank
  Assignment : Specialist
  Duration : (short term backfill to fulfill extra SLA tasks fixed short term contract over Christmas period)
  Title : Senior Systems Engineer Wintel Engineering
  December 2010 & January 2011
  Senior Systems Engineer Wintel Engineering
  Design a Maintenance Window Concept for entire site infrastructure (Patching, firmware, Software matrix updates).
  Design a notebook integration concept for VMware VDI and improve & secure laptop security policy lock USB ports
  Implemented Active Directory Clean Up best practice
  Breaks fix 3rd Level Microsoft Environment Problems
  Integrate pimphony VOIP desktop phone into VMware sessions & Finapps
  Integration of an IP management tool, Vital QIP
  Put in place Change Management Processes which had not previously existed
  Review of Backups and cleanup of monitoring alarms.
  Improve the current patching concept and processes.
  Documentation to a high level
  New product evaluation – Purchases (recommendations). IP man QIP.
  TLS encryption certificates for mail system LLB Zurich & Lichtenstein
  VMware Site Recovery Manager solution and proposals ESX fallback DR
  Presentations Support of VDI infrastructure via support calls.
  Documentation Produced & Work Completed ahead of schedule.
  The work schedule of 3 months completed in advance.
  New product evaluation – Purchases (recommendations). IP man QIP.
  TLS encryption certificates for mail system LLB Zurich & Lichtenstein
  VMware Site Recovery Manager solution and proposals ESX fallback DR
  Presentations Support of VDI infrastructure via support calls.
  Documentation Produced & Work Completed ahead of schedule.
  The work schedule of 3 months completed in advance.