Freelance Siebel : Distinguez les savoir-faire que vous recherchez

Résumé d'expériences de Ralph,
freelance SIEBEL habitant ?

Belgacom, Brussels, Belgium, through HarveyNash Consulting
1/2009 -
Siebel functional expert / Design review, eCommunications 8.1.1
&bull Requirements gathering through business workshops
&bull Assisting in scoping effort
&bull Consulting on Siebel best practice and CRM standards
&bull Review conception and design documents for consistency and quality
&bull Knowledge transfer to and training of Belgacom internal Siebel functional analysts
&bull Legacy data migration lead
&bull Reference data process development

LifeScan EMEA (Johnson &Johnson) Beerse, Belgium, through Tata Consulting
3/2008 - 1/2009
&bull Requirements gathering through business workshops
&bull Assisting in scoping effort
&bull Consulting on Siebel best practice and CRM standards
&bull Evaluation of current marketing processes and adaptability into Siebel marketing
&bull Liaison between client (In EMEA and US) and consultancy off-shore team (India)
&bull Documentation quality control with regards to compliance and application validation
&bull Project management support
&bull High level process design and mapping
&bull Detailed functional application design

Lead Functional Siebel Business Analyst, Siebel Call Center 8.0
DHL Bonn. Germany, through Cirquent
1/2008 - 3/2008
&bull Requirements gathering through workshops
&bull Review of Business CRM practice and processes versus Siebel best practice
&bull Design of Siebel 8 application according to Siebel CRM standards
&bull Consulting on Siebel application usage and functionality
&bull Implementing Task Based UI
&bull High level process design
&bull Liaison between client and development team
&bull Test preparation and guidance

Siebel Functional Expert, Business Siebel Project manager, Siebel Call Center 7.7
Euroclear NV/SA, Brussels, Belgium, through Cronos
2/2007 - 1/2008
&bull Project management of Vanilla implementation (Non-IT project management)
&bull Advising business on way forward for phase II of application, especially on change management
&bull Project preparation and effort scoping to minimize future development and maintenance costs
&bull Review implementation and functional solution of current Siebel application
&bull Implementing iHelp for departmental procedure alignment
&bull Implementing Opportunities module for Sales department

Alcatel-Lucent, France, Strasbourg, France, through Cap Gemini Est
7/2006 - 1/2007
Lead Business Analyst, Siebel functional solution architect, Siebel Service 7.8
&bull Siebel 6.3 to 7.8 re-engineering, &lsquoBack to standard&rsquo Siebel migration
&bull Design functional solution for new Siebel application
&bull Project preparation and effort scoping to minimize future development and maintenance costs
&bull Creation of high level business process redesign
&bull Consulting on off-shore/near-shore support structure and advising on best practices
&bull Functional Siebel knowledge transfer to CapGemini junior consultants
&bull Consulting project management in Siebel best practice regarding Siebel implementations

Lead Siebel business analyst, Siebel Consumer Goods / Field Service 7.7
LVMH MHIS (Louis Vuitton, Moet et Chandon, Hennesey), Epernay, France
10/2006 -
&bull Functional Siebel team review for system support team
&bull Requirements gathering, scoping and process description
&bull Introduction to iHelp to decrease workload on level 1 and level 2 support groups
&bull Advise on future Siebel functional orientation by explaining new functionality in newer Siebel versions

Aug/06 Michelin Warrior Tire company, Shanghai China, direct contract
Senior Siebel Business Analyst Siebel Consumer Goods / Field Service 7.8.3
&bull Running Business readiness preparation workshops in accordance with future system roll-out
&bull Explaining Siebel standard implementation and training processes
&bull Test planning and preparation with near-shore team members, validation of tickets with Development team
&bull Support Michelin Asian IT group in change management process. (Manage change from paper and pen to computer-based sales software system)
&bull Analyze best-practice for bonus and remuneration calculations for use of new system by sales force
&bull Assisting in screening of candidates for local Siebel support group

Senior Business Analyst Siebel Consumer Goods / Field Service 7.8.3
Michelin Clermont-Ferrand, France, through Cap Gemini Est
2/2006 - 6/2006
&bull Gathering business processes from Chinese, Thai, Middle East and African subsidiaries
&bull Comparison of Siebel standard processes with Sales processes in affected regions
&bull Liaising with Brazilian Sales team to analyze gaps regarding sales processes
&bull Building Siebel prototype with Out-of-the-box functionality, minimal configuration
&bull Managing and coordinating roll out in regions with local IT teams
&bull Advising on Siebel internationalization and translation efforts

Michelin TCOE, Clermont-Ferrand, France, through Cap Gemini Est
6/2005 - 1/2006
Project Manager, senior Business Analyst, Siebel Sales 7.8.2
&bull Setting up project plan for design and development phase for worldwide release of functionality upgrade
&bull Generating Test phase planning and budget validation with Client and off-shore test group
&bull Coordinating between existing and new Siebel developments
&bull Advising on general use of Siebel within large international corporations
&bull Training Michelin project manager and business analyst in Siebel processes and modules
&bull Initial design and modulation of Siebel prototype
&bull Running design and functionality workshops
&bull Building system mock-up for design workshops

Business Analyst and Change management Siebel Sales, Order management 7.5.3
Warner Brothers Home Video London, United Kingdom, direct contract
2/2005 - 6/2005
Review and redesign of existing Siebel implementation
&bull Aligning and streamlining worldwide sales procedures
&bull Central point of communication for Non-US Siebel user group
&bull Analysis of upgrade effort from Siebel 7.0 to Siebel 7.7
&bull Writing and management of Test execution scripts, Ticket follow-up, validation of business test processes across Europe

Business Analyst Siebel Sales eFinance / eAutomotive Siebel 7.7
BMW European International Sales and Finance, Munich, Germany, through Escador
6/2004 - 2/2005
&bull Development and configuration of Siebel GUI based on UML processes
&bull Data mapping for extension platform
&bull BPML process mapping (Use Case and UML)
&bull Evaluation of change management impact due to Siebel implementation effort
&bull Assisting in scoping effort for main development phase
&bull Assisting in setting up of Project Management Office procedures
&bull Advice client on Siebel standard functionality and implementation practice
&bull Cross-cultural advisor between development team and business owners teams