Mission : Mise en œuvre de solutions CRM, CTI et gestion de la qualité de données.
Clients en portefeuille : BMC Software, AFNOR, ODF, Alpha-Technologies, Kersys, Instranet, Novell, Actuate,
EADS, Mercury Interactive, Mechtronix, , Sunopsis, XRT, ********, Panda Software, Aedian,
Cetelem, Thibierge & Comar papetiers, Gatonero, Portakabin, Hexalis, Master K (liste non exhaustive)
Réalisations majeures :
Mise en place d’un référentiel client et prospect au niveau national et international.
Coordination et management d’équipes internes et externes. Suivi des budgets associés.
Développement d’un système complet pour la segmentation et les suivi des campagnes marketing.
Restructuration, dédoublonnage et fusion de multiples bases de données clients et prospects.
Sirénage et enrichissement des bases internes avec des sources externes.
Déclaration administrative auprès de la CNIL (projet cité dans la revue Marketing Direct oct.98)
Mise en place d’un système de lecture optique pour tracer les mailings et les NPAI.
Mise en place d’un outil de datamining (projet cité dans la revue Décision Micro juin 98)
Conception de supports de cours pour le centre de formation Oracle.
Mid 89 Oracle Eduction hired me as a trainer.
After 2 years I joined the marketing departement to develop and implement a new sales and marketing system. During this assigment I also managed a taskforce of pre-sales people and consultants to create and maintain a customer reference system.
Subsequenly I helped on deals involving sales force automation. This comprised answering to requests for proposals, doing demos or working with VARS.
I joined the internal IT department in 95 to drive the implementation a worldwide customer & prospect database merge. The merge and purge involved 4 different databases totalling 70.000 addresses, 200.000 contacts, 1.5 million historised mailings per year, 4000 events and 120.000 seminar enrolments. This project comprised sophisticated barcoding and permanent data quality control. I worked with all major data providers and supervised contractors working on deduplication. Data acquisition and cleaning budgets averaged 300.000 FF per year.
For the last twelve months I concentrated on datawarehousing and datamining with decision trees. From the functionnal point of view a acquired a good understanding of Oracle Financials .
Michel Paris Mailles fabrique en exclusivité la gamme mailles et tricots de Yves Saint Laurent
Développement d’une application ERP utilisant 4D sur Macintosh.
Recherche, évaluation et négociation de solutions informatiques industrielles dédiées au textile.
As an analyst programmer I developed an inhouse ERP application using 4th dimension for the macintosh. Intially targetted at 4 users the project’s scope changed radically after one year involving more than 25 users. We then started to look for a fully integrated manufacturing package. I benchmarked different solutions and took part in the negotiations. During the final stage of this assigment I worked on gap analysis and future enhancements with the external software house. I also trained internal staff on the different modules. During this period I did different freelance jobs in partnership with the local macintosh distributor in Avignon. I provided consultancy for 3 hospitals, a wine-grower and a 4 star camping.
Pre-sales consultant. I met this small start-up company in Avignon through my previous job as a food and beverage manager where I supervised the implementation of a stock and purchasing system. Unfortunately the company went bankrupt very shortly after I joined. It was nevertheless a unique opportunity to learn a lot about information technology and sales techniques in the high-tech industry.
Contribute to business development as a presales consultant.
Manage an IT team.
Initiate or participate in BPR projects focusing on customer relationship.
Implement sales and marketing systems. Manage a corporate datawarehouse.
Be an advisor to the management to improve data collection processes.
; Design, develop, implement and support user intensive sales and marketing systems.
Provide training on such systems to large and differently skilled groups (marketing, sales, finance)
Keep data as accurate as possible through permanent datacleaning.
Prepare bids and negotiate contracts with external data providers and consultants.
Target mailing campaigns using datamining in order to maximise response rates.
Link internal systems to external sources for automatic data collection (using VAT or phone numbers)
Set up datamarts on Oracle Financials datastructures (AR/GL/OE)
Answer to requests for proposals. (OSCAR DATA and IBM experience)
Implement manufacturing systems for the textile business.
Manage food and beverage purchasing for the catering business.
Good understanding of accounting rules and revenue reporting.
ORGANISATION AND MANAGEMENT
Obtain management involvement. Prepare bids, negociate and coordinate with 3rd party service providers. Coordinate small development teams. Train large groups. Communicate enthusiasm.
OSCAR DATA : After nine years with Oracle I decided to go free-lance.
Oscar Data provides data quality management for enhanced sales and marketing systems.Due to strong restrictions in IT spending last year, I shifted my part of my CRM consulting towards day to day IT management in small and medium sized companies. This involves installing and maintaining Windows environnements, implement accounting and payroll systems. Networking and IP telephony have been part of the job in some projets.