Dates January 2012 - Present Occupation or position held
Scientific Document Engineer, Technical Writer/Editor
Main activities and responsibilities
Primary Responsibilities:
Provide documentation and web support to the Remote Sensing Products Department at EUMETSAT.
Support includes writing documents, as well as editing and proofreading all internal and external
scientific documentation created by the department before publication.
Maintain source design documents in the technical document baseline—responsible for QA, change management and configuration control of the document set (Algorithm specification documents, product generation specs, anomaly evaluation/remediation/software specifications
Provide web content and documentation to support release of new products.
Write a series of Product Guides (22) for use as web pages and release as user
information for Meteosat Meteorological Products low earth orbit (LEO) satellite products.
Edit/validate document for content and presentation before ISO 9001 audits.
Secondary:
Developcontent templates (MS Word and LaTeX) for use by new document authors.
Maintain and control consistency in documentation for public release worldwide.
Transcribe document formats to meet content management tool requirements for valid data.
Tools:
All MS products, Oracle database tools, Framemaker, MATHLAB Equation,
Atlassian Confluence, LaTex, XML editing, testing tools.
Name and address of employer
EUMETSAT (European Weather Satellite Organization), EUMETSATallee, Darmstadt, Germany
Type of business or sector
Public agency, public information and scientific adviso
Dates September 2010- December 2011 Occupation or position held
Consultant, Technical Writer, Document Management System design and delivery
Main activities and responsibilities Part of a design and implem
entation team for a document management system (DMS) developed for
the European Centre for Disease Prevention and Control (ECDC).
Primary Responsibilities:
Write a consolidated manual for the DMS application, including business applications, system
design, technical implementation, and end-user instruction, and detailed operational procedures,
Write a consolidated manual for a contact-tracking system developed for the ECDC in conjunction as part of its EU mandate. Manu
al included all of the topics listed above.
Secondary:
Develop classification schemes for the Centre’s documents related to security level, content and
document type. Evaluated documents for Dublin Core Metadata requirements.
Develop business requirements for a Digital Object Identifier (DOI) to be assigned to each
document in the new system and wrote the design specifications.
Create a dedicated project web site to support development. Write user surveys, FAQs and other
content to explain the system to internal ECDC users.
Design an deliver formal usability and acceptance testing.
Tools MOSS (WIKI) Visio, Power Point, Synthis Process Modeler, ITIL and Dublin Core
Name and address of employer
European Centre for Disease Prevention and Control, Tomtebodavagen 11a, Solna, Sweden
Type of business or sector An agency of the European Union, public information and scientific advisory
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Dates August 2009 – July 2010 Occupation or position held
Technical Writer/DITA DTD Schema development
Design and DITA mapping schemes for documentation tool being designed for the railcar
maintenance industry (Alstom).
Evaluate customer standards for documentation content and presentation and validate the product
output. Change DITA mapping schemes per customer specification.
Name and address of employer
Travel Design, Kristinagatan 15, Västerås, Sweden
Type of business or sector
DITA content control/documentation for heavy equipment maintenance
Dates May 2007 – June 2009 Occupation or position held Technical Writer, Editor
Main activities and responsibilities
Primary technical writer for a bioinformatics company specializing in metabolomics research and design of biomarker discovery tools using the mass spectrometer.
Primary Responsibilities:
Created content and wrote laboratory manuals, user guides, online HELP for software and hardware designed for metabolic analysis (pharma testing) kits.
Designed and maintained a WIKI for documentation of all software (Java) development.
Primary QA/technical editor for all content
(web, research, marketing, scientific white papers,
laboratory trial designs, scientific posters) released by the company.
Wrote text for all packaging inserts for the AbsouteIDQ series of metabolomic assay kits.
Managed content on the company website, including technical editing and presentation.
Secondary
Developed a set of templates to standardize content to meet ISO 9001 and GLP standards for
writing metabolic assay SOPs. Audited the document set for ISO 9001 audit.
Prepared submissions for CE and patent applications using eCTD format (XML) and developed a
style and editing guide for publications.
Tools
All MS Office LaTeX, Wiki, Adobe Suite, InDesign, Photoshop, JavaHelp, ArgoUML
Name and address of employer
Biocrates Life Sciences AG, Innrain 66, Innsbruck, Austria.
Type of business or sector
Life Sciences, bioinformatics, drug development and testing
Dates April 1998 - April 2006 Occupation or position held
Manager of Customer Support, Documentation and Training
Main activities and responsibilities
As manager of a documentation and development team, was responsible for production of all deliverable documents specified by contract during a 6-year development cycle of a large main-frame
(AS400) medical information management (ERP) system under contract to the US Government (CMS).
Was also responsible for creating all user documentation, training material, and SOPs
Primary Responsibilities:
Design, develop, write, and edit, all system design documents during a 6-year
development/delivery cycle (+ 50,000 pages). Work included QA, editing for technical verification and grammar as well as consistent presentation. Deliverables included General System Design ,
Detailed System Design, Specifications Review, and Customer Acceptance specifications.
Responsible for illustrating technical specifications using UML and database topology models.
Develop, format and write/edit user manuals for all system modules (76 different screens).
Research, write and edit procedure manuals for all business procedures used in operations.
Develop a comprehensive training
plan for 200 new system users to be used during system rollout and financial crossover. Write a curriculum to accomplish client goals for training on the system.
Develop on-line HELP system (First Decision Support)
for system and Help desk personnel.
Total deliverable payment approximately $2.6 million.
Secondary
QA all user interface. Write specifications for Web interface.
Train remote development team (India) in documentation standards.
Deliver sales presentations to potential new clients.
Audit documents for CMS Level 2 Certification.
Write specifications for Document Archive and Retrieval System designed under contract bid, test
and approve output from system delivered.
Project manager for four different deliverables developed during design and implementation of the system:
Standards of Service Reporting tool (intranet web site).
Business re-engineering standards implementation (best practices).
Disaster Recovery Planning and Implementation.
Design, deliver, and manage the First Help online (web) decision-support tool.
Tools:
Expert MS-Word User, including templates/autodocs, Power Point MS Access Developer, WinHelp,
Adobe Suite, CA ERwin®,.net (modeling tool). Visio, MS Project, VSS SourceSafe, ASP (SQA)
Name and address of employer
First Health Data Services, (now Coventry Health Care) Richmond, Virginia, USA.
Type of business or sector
US Government/contract for medical assistance billing and payment, patient treatment advisory service.
Dates March 1995 - March 1998 Occupation or position held
Technical Writer
Main activities and responsibilities Primary Responsibilities:
Create and write user and installation manuals for hardware and software components used in distributed
control of building HVAC and security systems. Create Flash training tools.
Develop on-line HELP system for application and IECC standard measurement conversion tool
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