CV/Mission de Pmo microsoft project freelance

Exemple de missions de Houcem,
Pmo microsoft project habitant la Seine-et-Marne (77)

• QA & SUPPORT LEAD ROBOT FACTORYROLE 1: CHATBOT QUALITY ASSURANCE MANAGER

  TILL PRESENT CHRONOPOST
  Jan 2020 - aujourd'hui

  Context: The Robot Factory is an intelligent intermediary component between IT services, business
  units and user interfaces (man-machine interfaces).I am responsible for the QA acceptance of the Leonard Chatbot. A Chatbot is a virtual assistant
  capable of chatting with users and responding to their queries. It is equipped with artificial intelligence
  that enables it to understand the context and perform more complex tasks in parallel than a simple
  bot.
  Participating in the management of tests within projects:
  &#9679 Drafting test strategies (coverage, criticality, prioritization, impact analysis, etc.).
  &#9679 Drafting and drawing up test plans
  &#9679 Taking part in weekly sprint planning meetings.
  &#9679 Writing test scenarios and Test Cases
  &#9679 Defining the coverage of tests.
  &#9679 Preparation of data sets
  &#9679 Define QA Campaigns
  &#9679 Managing manual executions
  &#9679 Execution of non-regression tests
  &#9679 Identifying, monitoring and reporting on Bugs.
  &#9679 Investigating bugs
  &#9679 Drawing-up test reports.
  &#9679 Writing training materials and communicating them to the people concerned.
  &#9679 Defining and participating in Sanity checks for release roll out.
  Support
  &#9679 Assigning priorities to tickets
  &#9679 Reproducing and investigating feedback
  &#9679 Following up tickets in development or acceptance
  &#9679 Taking part in bug meetings with project and business teams.

  Environment/Tools: Windows, JIRA, Xray, QC ALM 12, Google suite,Confluence, Kibana..

• ROLE: SENIOR QA CONSULTANT

  Client: STET / Bank Clearing
  Jan 2018 - Jan 2020

  Context: Redesign of CORE Clearing System focusing on Instant Payment SEPA Credit Transfer and
  SEPA Direct Debit. Validate the conformity of the system towards message treatment and ensure the
  conformity of pre-existing functionalities: Scheduler, DRR Daily Reconciliation Report, Statistics for
  BDF and NBB, Interest Calculation, Settlement with TARGET2.
  
  Managing tests within projects:
  &#9679 Participation in the weekly STET meetings for the projects follow-up
  &#9679 Identify, monitor and ensure reporting
  Functional Tests
  &#9679 Writing test strategies (coverage, criticality, prioritization, impact analysis, etc.)
  &#9679 Writing and developing test plans and development of test scenarios
  &#9679 Performed QA testing based on project requirements
  &#9679 Participated in selection of test types and tools
  &#9679 Preparation of data sets
  &#9679 Execution of campaigns and non-regression tests
  &#9679 Investigation around Bugs
  &#9679 Analyzed test results and worked with developers in bug fixes
  &#9679 Ensure progress reporting to the project manager
  &#9679 Develop a test report
  Support
  &#9679 Priority allocation to tickets
  &#9679 Track tickets in development or QA
  &#9679 Participation in bugs meeting with project and business teams

  Environment/Tools: UNIX Red Hat, Windows, AWS, Microsoft Office, ALM, JIRA, Confluence, Cassandra, Kafka, Kibana …)

• SENIOR QA CONSULTANT

  PARTENOR GROUP
  Jan 2017 - Jan 2020

• ROLE: SENIOR QA CONSULTANT

  Client: RTE (Reseau Transport Electricite)/ Energy, Telecom
  Jan 2017 - Jan 2018

  Context: My mission consisted in ensuring the technical and functional quality of the INFOTEL
  project: OSS solution which has become a single repository for RTE for the description of the
  TCM-TCD telecom assets as well as the transactions with the interfaces which are linked to it
  (INFOREF and AISTEL).
  Managing tests within projects:
  &#9679 Coordination with the different project teams
  &#9679 Manage and lead the testing team in the planning, execution, and reporting of user
  acceptance testing activities
  &#9679 Develop and follow the schedule
  &#9679 Identify, monitor and ensure reporting
  &#9679 Participation in the Migration project on the OSS INFOTEL
  &#9679 Write training materials and communicate them to the concerned people
  &#9679 Support or train users at regional level in new business processes
  Functional Tests
  &#9679 Writing and development of test plans
  &#9679 Preparation of data sets
  &#9679 Execution of test Campaigns and non-regression tests
  &#9679 Investigation around Bugs and development of test scenarios
  &#9679 Deployment of intermediate versions locally and in Pre-production server
  &#9679 Develop test reports and cover different KPIs
  Interfaces Tests
  &#9679 INFOREF repository of descriptions of functional objects: Tests of web services transactions
  with Soap UI and evolutions in the telecom network.
  &#9679 AISTEL: Application which traces events on Telecom assets and takes incidents into account:
  Testing of web transactions, services for the search of Telecom objects or impact research.
  Support
  &#9679 Priority allocation to tickets
  &#9679 Reproduction and investigation of users returns
  &#9679 Track tickets with development team (Netcracker)
  &#9679 Participation in bugs meeting with project and business teams

  Environment/Tools: SOAP UI, Clear Quest, JIRA, Windows, Microsoft Office, Netcracker

• RÔLE: QA PROJECT MANAGER

  Client: AXA Health Care
  Jan 2016 - Jan 2016

  Context: As part of the Duty of Advice program, the insurance code provides for a pre-contractual
  information obligation on the insurer. It consists in migrating from the FDC Duty Advice Sheet to the
  new FIP Pre-contractual Information Sheet which is a support to the distribution networks for their
  duty to advise process.
  Managing tests within projects:
  &#9679 Coordination with the different project teams
  &#9679 Develop and follow the schedule, Identify the necessary material and resources for the test
  projects
  &#9679 Identify, monitor and ensure reporting
  &#9679 Management of the Migration project on the AXA mainframe AXAPAC for subscriptions and
  generation and printing of the FIP adapted to different distribution networks
  Functional Test
  &#9679 Writing test strategy (coverage, criticality, prioritization, impact analysis and cost)
  &#9679 Development of test plans
  &#9679 Preparation of data sets
  &#9679 Execution of Campaigns and non-regression tests
  &#9679 Investigation around Bugs and development of test scenarios
  &#9679 Manage Automated generation of Subscriptions with AXAPAC
  &#9679 Deployment of intermediate versions locally and in Pre-production server
  &#9679 Ensure progress reporting
  Support
  &#9679 Track and Priority allocation to tickets
  &#9679 Reproduction and investigation of returns
  &#9679 Participation in bugs meeting with the support team and business team

  Environment / Tools: HP Quality Center ALM 12, JIRA, Windows, Microsoft Office, AXAPAC

• QA PROJECT MANAGER

  EWALIA
  Jan 2016 - Jan 2016

• ROLE: CONSULTANT QUALIFICATION SENIOR

  Client : MSA Mutuelle Sociale Agricoe – GIE Agora - France
  Jan 2016 - Jan 2016

  Context: My mission consisted in ensuring the technical and functional quality of the PAGP7 project:
  Front-Office solution intended for the agents of the MSA in relation with the member service.
  Managing tests within projects:
  &#9679 Coordination with the different project teams
  &#9679 Identify the required resources for the project
  &#9679 Monitoring of QA processes
  &#9679 Identify, monitor and ensure the reporting of risks related to projects and tests, as well as
  associated action plans
  &#9679 Monitor and control commitments on projects in terms of planning and quality of the work
  carried out
  Functional Tests
  &#9679 Writing test strategies (coverage, criticality, prioritization, impact analysis and cost)
  &#9679 Development of test plans and development of test scenarios
  &#9679 Execution of Test non-regression tests
  &#9679 Investigation around customer bugs
  &#9679 Manage manual operations
  &#9679 Updating of documents (specifications, user manuals)
  &#9679 Ensure progress reporting to the project manager

  Environment /Tools: Testlink, JIRA, SQL, Windows, Microsoft Office

• ROLE 2: SUPPORT & SELFCARE DOCUMENTATION MANAGER

  aujourd'hui

  Context: Implementation of a support strategy based on ITIL best practices for CHRONOPOST and
  the business units of the Geopost/DPD Group Europe.
  SUPPORT SERVICE DESK
  &#9679 Setting up the Robot Factory Service Desk
  &#9679 Define procedures to implement support processes (functional or technical assistance,
  incident management, role and account management, etc.).
  &#9679 Optimize support procedures
  &#9679 Administration and implementation of JIRA Service Management and Confluence tools
  &#9679 Managing and leading a functional and technical support group
  &#9679 Helping to identify and analyze incidents/malfunctions described by users
  &#9679 Analyzing the quality of services provided to users
  &#9679 Set up reporting dashboards and KPI performance indicators.
  &#9679 Gather information that will enable the technological environment or software functionalities to
  be upgraded via the JSM change management process.
  &#9679 Documenting new functionalities in Confluence for each new Release.
  &#9679 Ensuring proper use of the Confluence knowledge base.
  &#9679 Participate in the deployment of new BUs on Test and Prod environments.

  Environment/Tools: Windows, Windows, Google suite, JIRA Service Management, Confluence