Expérience professionnelle
Dec 2022> PRESENT
Technical Account Manager
context/ Served as the primary technical liaison between enterprise clients and
internal teams • Managed technical relationship with portfolio of 10+ strategic
enterprise accounts ($50M+ annual revenue) • Led technical strategy planning and
quarterly business reviews with key stakeholders
Amazon Web Services (AWS) is the world's leading cloud computing platform,
commanding approximately 32% of the global market share as of early 2024.
Launched in 2006, AWS provides over 200 fully-featured services from data centers
globally, including computing power, storage, databases, machine learning,
analytics, Internet of Things (IoT), and security services. Its key services include
Amazon EC2 (compute), S3 (storage), RDS (database), and Lambda (serverless
computing). AWS serves millions of customers, from startups to large enterprises like
Netflix, NASA, and BMW, helping them lower IT costs, become more agile, and
innovate faster. The platform is known for its robust security, scalability, and pay-asyou-go pricing model, which allows businesses to pay only for the resources they
actually use. AWS continues to lead innovation in cloud computing, particularly in
areas like artificial intelligence, machine learning, and edge computing, consistently
introducing new services and features to maintain its competitive edge in the cloud
market
o Achievement & results / Achieved AWS SA Pro certification during the first semester.
As a Technical Account Manager, I drove exceptional client outcomes through
strategic technical leadership and proactive engagement. Maintained a 98% client
retention rate while reducing critical incidents by 45% through architecture
optimization. Led technical implementations for enterprise clients generating more
than $5M in expansion revenue and achieving a 35% year-over-year portfolio growth.
Growing strategic accounts of the CAC40 each through technical consulting and
solution implementation.
Technical environment
AWS Services
Terraform
Kubernetes
Directconnect
March 2020> Nov 2022
EUROPE DC Network and Security Lead
context/ setting up of new DataCenter in new location(Paris) and run parallel to
existing one. Migrate services with minimum downtime and provide more bandwidth
and speed to the business applications. Phase out old DC (Roissy
Move all links to new DC. Monitor, and attend all DC related issues + maintenance.
Lead Europe network and security team.
Capgemini Engineering (Previously known as Altran Technologies, SA) is a global
innovation and engineering consulting firm founded in 1982 in France by Alexis
Kniazeff and Hubert Martigny. Altran operates primarily in high technology and
innovation consultancy, which account for nearly 75% of its turnover.
o Achievement & results / Started as L3 engineer, scaled to network and security lead.
o Ageing DC was 15+ years old with lots of unidentified WAN connections and LAN
facing connectivity diagrams not mapped properly.
o Handled the DC migration project successfully moving from 4500 and 6500 to Cisco
Nexus 9000. Integrate with SP via BGP. Back to back vPC.
o Parallel set up of new DC and running existing one with DC Interconnect until phase
out of old DC.
o ~ 0 Hr downtime on network. Downtime only on physically moving servers. Since cut
off was done in one weekend, users did not experience any disruption in service.
o Assisting on the Cisco UC callmanager handling 5000+ users
o Assisting on Cisco Webex meetings, Cisco Sparkboard
o Handling Group network 200+ PaloAlto firewalls at Europe and DC level.
Technical environment
Cisco Nexus and Catalyst
Cisco NAC
Dell server and switch
Palo Alto full suite
Juniper QFX, SRX
Arista
Aerohive
Aruba switching and NAC
JANUARY 2019> FEBRUARY 2019
Network and security Team Leader
context/ Manage network and operational security day to day operations and team
members for all BEL sites and DC. This was my first mission in France after working
for Inconek (below) for the previous 11 years.
In 1865, Jules Bel set up his comté cheese ripening and trading business in France’s
Jura region. His son, Léon Bel, took over the business following his death in 1904.
After World War I, the nascent cheese-making industry began to take off, and Léon
Bel envisioned the tasty, affordable, easy-to-carry and easy-to-keep potential of
processed cheese. In 1922, he embarked on a manufacturing adventure and
founded Fromageries Bel, a French corporation (société anonyme).
Achievement & results / Supervision and configuration of the network, security,
WLAN.
Technical environment
ForcePoint
Cisco switching and wireless
Oct 2008 > MARCH 2019
Senior Network Architect/Project Engineer
context/ Design, installation, configuration and maintenance/support of technology for
Inconek and it’s partners/customers.
Inconek was initially the network department of the mother company specializing in
electrical and mechanical engineering that specialized in structured cabling. Over the
years, it grew up to be one on the biggest VARs and network/system integrators in
Mauritius.
Achievement & results / I joined Inconek at its inception when it was still small
department being one of the first network/system admins and overall department size
less than 6 people. Over the years, we worked tirelessly to make it one of the most
prestigious integrators in the country and the region. All of the following projects are
projects for Inconek’s customers/partners.
Technical environment
BE6000 on Cisco UCS
server
Cisco switching
Cisco UC (CUCM, CUC,
IMP, Expressway, TMS,
Sparkboard and Cisco
webex teams)
Windows, VMWare,
Synology, IP CCTV, Peplink,
Fortinet, Cisco
ASA/Anyconnect
JANUARY 2019> FEBRUARY 2019
PROJECT MANAGER / ENGINEER
context/ study, planning, design and implementation of a UC and WiFi solution for
the local branch of an African bank headquartered in Malawi. The various sites of the
group will eventually be governed by Mauritius, which will eventually become the
technological center.
First Capital Bank Limited, formerly known as Barclays Bank of Zimbabwe, is a
universal bank in Zimbabwe. It is one of the commercial banks licensed by the
Reserve Bank of Zimbabwe, the central bank and the national banking regulator. The
bank is controlled by the Mauritius-based banking group, FMB Capital Holdings.
Achievement & results / Design, supervision, configuration and commissioning of the
network, security, WLAN and complete UC
Technical environment
BE6000 on Cisco UCS
server
Cisco switching
Cisco UC (CUCM, CUC,
IMP, Expressway, TMS,
Sparkboard and Cisco
webex teams)
Quescom GSM gateway
Imagicle Suite
August 2018> Sep 2018
PROJECT MANAGER / ENGINEER
context / Club Med SAS, formerly Club Méditerranée SA, is a French company,
created in 1957 by the Belgian Gérard Blitz, which mainly sells stays in holiday
villages around the world
Achievement & results/ Full network design, installation, configuration and
commissioning, security, WLAN and IPTV, while allowing seamless integration with
technology from other vendors, such as HP servers, access control, basic services
data and storage, network management. Installation of Samsung TVs in the
bedroom.
technical environment
Collapsed core environment.
Cisco 3850 switches with
2960X-POE as access
switches deployed in a star
topology.
Proprietary IPTV solution
Cisco UCS server, Linux VM
for IPTV server
Samsung TV
JULY 2018> AUGUST 2018
PROJECT MANAGER / ENGINEER
context/ Vistra Mauritius recently acquired the activities of Deutsche Bank in
Mauritius and awarded Inconek the contract for the reconfiguration, merger and
redeployment of the network. Cisco platform-based UC / collaboration systems were
also introduced. The particularity of this site is that of being physically separated from
its DataCentre, where all the main equipment is located. The two sites are located
more than 40km away and are linked through 2 different fiber optic suppliers.
Achievement & results/ Network design, installation, configuration and
commissioning, security, WLAN and full UC, while allowing seamless integration with
technology from other vendors, such as HP servers, access control, basic services
data and storage, network management, L2L VPNs with other Vistra sites around the
world, such as Amsterdam, Hong Kong, South Africa Implementation of the MPLS
service allowing a faster flow to Europe in terms of data and VOIP traffic,
redistribution from EIGRP to BGP.
technical environment
Collapsed core environment.
Cisco 3850 switches with
2960X-POE as access
switches deployed in a star
topology.
ASA Cisco with SourceFire,
UC BE6000 with Jabber
MRA
Cisco UCS Server, TACACS
+, QOS Deskphone /
Softphone
MARCH 2018> JULY 2018
PROJECT MANAGER / ENGINEER
context / A 7-star hotel belonging to the One & Only international hotel group and
recipient of numerous awards in the field of hospitality, O&O LSG Mauritius has
undergone a renovation, completed in March 2018. In this regard, the network has
been completely revised
Achievement & results / Concept, installation, configuration and commissioning of the
entire network, security, WLAN and IPTV while allowing seamless integration with
the technology of other providers, such as the sound system, the administration
network of the hotel, S2S VPNs with the Head Office, etc.
technical environment
Environment Collapsed
Core.
Cisco 3850 switches with
2960X-POE as access
switches deployed in a
hybrid star topology.
ASA Cisco with SourceFire,
Ruckus Wireless,
Proprietary IPTV solution.
Cisco UCS Server,
Gateway HSIA
Integration of a private inroom ChromeCast solution.
JULY 2017
ENGINEER
context / One of the most reputable higher education institutions in Mauritius, CTI is
affiliated with Curtin University of Aus...