CV/Mission AXIOS AssystSaaS freelance

Résumé des emplois de Madjid,
freelance AXIOS ASSYSTSAAS résidant dans Paris (75)

Global Servicenow Architect Freelance
Equans - CTO Office
octobre 2024 - aujourd'hui
ServiceNow CMDB architecture, ensuring data quality and secure integrations for a global leader in multi-technical services.

• CMDB Population: Standard ingestion processes (SGC, Horizontal Discovery, Cloud Discovery), robust Identification & Reconciliation rules.
• CMDB Management: Governance model, RACI, and lifecycle management CSDM alignment.
• CMDB Health: Defined data quality metrics (Completeness, Compliance, Correctness).
• Process Impact: Updated process guides assessed and mitigated CMDB change impacts across ITSM process dependencies.
• CMDB Design Authority: Led CMDB committees, managed meeting presentations and minutes, tracked actions to completion.
• Context: ServiceNow (ITSM, ITOM, HRSD, App Engine, SPM).

Global Process Owner Freelance
Chanel
mars 2024 - septembre 2024
IT Service Management process improvement for a global luxury brand.

• Continuous Improvement : Chaired weekly committees, prepared presentations, coordinated cross-regional stakeholders, and documented actionable minutes.
• Knowledge Management: Linked knowledge articles to CMDB, updated approval workflows, reviewed categorization, drafted user stories, and refreshed process guides.
• Incident Management: Analyzed incident data, captured users and support teams pain points, addressed IT and retail use cases, and updated process guides.
• Context: ServiceNow (ITSM, ITOM, CSM, HRSD, App Engine)

CMDB Product Manager Freelance
ODDO BHF
septembre 2023 - février 2024
Resolution of CMDB audit findings in an international banking context with strict regulatory and security compliance requirements.

• Project Leadership: Roadmap management, backlog prioritization, versioning, and deployment coordination for CMDB leadership of project committees and agile ceremonies, including retrospectives and planning
• Stakeholder Engagement: Regular updates to steering committees to ensure transparency and alignment with regulatory and organizational objectives
• Architecture Development: Creation of technical and functional architecture for Ivanti ITSM, CMDB, and Discovery systems
• CMDB Integration: Management of data exchange, API integration, and data collection deployment of discovery tools for network, mobile, server, and security assets
• Interface Optimization: Definition of ITSM scope, interface design, and update management for Identity, Alerts, and Scheduling
• ITSM Tool Upgrade: Coordination of ITSM tool upgrade to ensure alignment with compliance goals
• Context: Ivanti (ITSM, CMDB, Discovery)

Servicenow CoE Director Freelance
Servier
juin 2021 - août 2023
Establishment and leadership of a ServiceNow Center of Excellence to support platform maintenance and project delivery aligned with stakeholder requirements.

• Strategic Leadership: Definition of ServiceNow roadmap, alignment of initiatives with business goals, requirements gathering, and management of stakeholder communications
• Team & Vendor Management: Leadership of cross-functional teams, facilitation of agile ceremonies, lifecycle and backlog management, budget oversight, and vendor onboarding and performance reviews
• Platform Optimization: Enhancements to ITSM, ITBM, and ITOM management of integrations, architecture review, and implementation of change management processes
• Training & Metrics: Development of training materials, workshop facilitation, KPI definition, performance tracking, and ROI reporting
• Context: ServiceNow (ITSM, ITOM, CMP, ITBM)

Product owner Freelance
Servier
avril 2020 - août 2023
Support for an IT transformation program alongside operational activities, addressing healthcare-specific constraints and GxP quality requirements.

• Catalog Management: Catalog simplification with item owners development of unified templates, streamlined processes, and a self-service catalog model for solution owners
• CMDB Enhancement: Oversight of CMDB modeling, data quality, and non-discoverable data loading service structure definition, class management, and custom query tool creation for CI searches
• Cloud Integration: Coordination of Azure integration with ServiceNow via Ansible Azure catalog definition and management of automated CMDB updates
• Service Level Management: SLA/OLA definitions for business applications, infrastructure, and workplace services
• Reporting: Development of ITSM performance metric reporting
• Context: ServiceNow (ITSM, ITOM, CMP, ITBM)

DXC Project director
Credit Agricole
juillet 2019 - mars 2020
Improvement of customer relationship management for professional payment terminals through the delivery of a custom ServiceNow application, meeting quality, timeline, and budget goals.

• Project Management: Planning, team coordination, resource allocation, billing management, and stakeholder communication
• Solution Design: Needs analysis and design of a tailored CRM application within ServiceNow
• Build & Deployment: Build supervision, training design, deployment management, and post-launch support
• Context: ServiceNow (App Engine)

ATOS Project director
Air Liquide
août 2018 - juin 2019
Strengthening of IT visibility and incident management with the deployment of ServiceNow ITOM.

• Project & Engagement Management: Management of ITOM Discovery and Event Management deployment, including kickoff, stakeholder communication, planning workshops, risk mitigation, and steering sessions close monitoring of budget and timelines due to extensive stakeholder involvement
• Resource & Financial Management: Resource sourcing, allocation, backlog tracking, time management, expense validation, and budget control application of professional services days to address ServiceNow issues
• Leadership & Integration: Oversight of ITOM configuration and integration with infrastructure collaboration with architects and security teams to secure network access and credentials
• Implementation: Testing and deployment management to ensure minimal operational disruption
• Context: ServiceNow (ITOM Discovery & Event Management)
_ServiceNow (ITOM Discovery & EventManagement)

ATOS Project director
Hôpital Citadelle
juin 2018 - novembre 2019
Securing IT environments with BeyondTrust deployment to enhance access control, remote security, and support efficiency.

• Project Leadership: Managed BeyondTrust deployment, defining project scope, developing plans, and coordinating with professional services for effective implementation
• Resource & Financial Management: Oversight of resource sourcing, allocation, backlog tracking, budget control, and utilization of BeyondTrust professional services days
• Execution & Monitoring: Supervision of deployment, progress tracking, quality assurance, and disruption minimization
• Context: BeyondTrust (Privilege Management, Remote Access, Remote Support)

ATOS Project director
Shiseido
juin 2018 - juin 2019
Automation of onboarding and offboarding processes via integration of SAP SuccessFactors with ServiceNow HRSD.

• Project Leadership: Oversight of SAP SuccessFactors and ServiceNow HRSD integration for onboarding automation, with collaboration from workplace managers for smooth execution
• Scoping, Design & Implementation: Definition of HR automation goals, requirements gathering, and management of design, configuration, and integration processes
• Resource & Financial Management: Resource sourcing, allocation, backlog tracking, time approval, expense validation, and budget control
• Quality Assurance & Deployment: Supervision of testing, rollout, and HR team training
• Context: ServiceNow (HRSD), SAP SuccessFactors

ATOS Project manager
L'Oréal
février 2018 - août 2018
Assurance of GDPR compliance with the customization and deployment of ServiceNow GRC.

• Project Leadership: Management of ServiceNow GRC customization, including kickoff, project plan development, stakeholder coordination, risk management, and weekly committee, go/no-go meeting, and communication facilitation
• Resource & Financial Management: Oversight of onsite and offshore resource allocation, billing, budget control, backlog follow-up, and financial approval processes
• Design, Testing & Reporting: Supervision of GRC customization from requirements analysis to testing, with stakeholder reports to confirm solution effectiveness and compliance
• Context: ServiceNow (GRC)