CV/Mission d'Expert alfresco freelance

Exemple de missions d'Alex,
Expert alfresco habitant le Puy-de-Dôme (63)

History:

 August 2011-present: L3 Support Engineer/Technical Account Manager, Alfresco, Maidenhead,
UK. I came back to Alfresco. This is still a support Engineer position but with more responsabilities. TAM
(Technical Acccount Manager) for Michelin and CACEIS (Credit Agricole Caisse d'Epargne Investor Services).
Subject Expert (Filesystems and Authentication). Manages escalations on those topics. Reproduce complex
issues. Automate systems conguration. Investigate bugs. Do presentations and training to Partners. Negociate
bugs resolution plans. Advocate of the customer within Alfresco. Wrote custom LDAP server and custom SAML
server to reproduce client issues. Dealing with 100% of the customer raised security issues.
 April 2011-August 2011: Client Solutions Engineer, BazaarVoice, London, UK. Bazaarvoice is a SaaS
rm which pioneered Customer Ratings and Reviews and today is the industry leader in Word of Mouth plat-
forms and strategies. I am responsible for maintaining evergreen technology to exceed the clients' expectations
of service. Troubleshoot, debug and investigate platform performance irregularities and issues.
 December 2007-April 2011: Senior support engineer/TAM, Alfresco Inc, Maidenhead, UK. Filesys-
tems and Authentication specialist, 3rd line support engineer/Technical Account Manager (TAM), Supporting
the companies open source ECM (Entreprise Content Management) Java solution as well a JLAN product. I am
the Authentication Expert (NTLM, Kerberos, LDAP, external) within the Alfresco Support Team as well as le
systems-le uploads Expert (CIFS, NFS, FTP, webdav, IMAP, SMTP and at a lesser extent of the data push
APIs like CMIS). Filesystems company implementations include Webdav, CIFS, NFS, FTP. Authentication
methods range from HTTP Simple Auth to NTLM SSO and Kerberos and CAS.
 August 2005-November 2007: Support Tech Lead, Websense Inc., Reading, UK, for the mail and web
security service (SaaS). Resolving premium service customers (4000 users or more) and working with Operations
to resolve issues. Handling escalations from other engineers (3rd level support). Technical Environment: 500+
linux servers across 5 datacenters, Python, Perl, SMTP, HTTP, DNS.
 February 2004-June 2005: Senior UNIX systems administrator, Bertin Technologies, France, a re-
search contractor for the AeroSpace, Automotive, Bio and Defense industries. Responsibilities include : UNIX
server and workstations administration (300 users, 300 workstations, 20 servers), UNIX support and project
management.
 May 2001-October 2003: Physicist and UNIX specialist, Deloitte Touche Tohmatsu / Capital Man-
agement Advisors, Rome, Italy. Advisors, a company specialized in making asset liability management (ALM)
computations for banks and insurance companies. I supervised and participated to the design and the implemen-
tation of a complex ALM project. A Linux cluster (Beowulf) was used as back-end (Monte-Carlo simulations).
 January 2000-May 2001: Linux Engineer, Megalinux SARL, Marseille, France, a company specialized
in selling services centered on Linux. In contact with customers, I studied their needs, proposed solutions and
participated to their implementation. I presented several Linux systems administration and security courses to
a public of experienced UNIX systems administrators.
 August 1998-December 1999: Systems Administrator, Newsham Hybrids Inc., Colorado Springs, CO,
USA, a company specialized in genetic engineering. I was in charge of the maintenance of the IT infrastructure.
I set up WAN TCP/IP connections between the various company oces and ported the old Novell based system
to Linux (Redhat).
 June 1997-June 1998: Researcher, Universitad Autonoma San Luis Potosi, Mexico. I managed the lab-
oratory IT infrastructure (UNIX-Irix and Linux servers, LAN and Internet connections), in parallel with my
research in plasma physics. I taught C++ computer language and Statistical Physics at Bachelor's level.
 Feb. 1997-April 1997: Researcher, Universitad Tecnica de Lisboa, Portugal., Postdoc on controlling chaos.
I developed a turbulent signal analysis tool.
 Oct. 1993-Oct 1996: Ph.D's research, Centre de Physique Theorique, CNRS, Marseille, France. I have pro-
posed a new model describing the transition to weak turbulence in a plasma experiments. I created a software
to process and analyze turbulent signals.