Dba MySQL : Nouveaux freelances identifiés et missions récentes publiées

Exemple de missions de Rachid,
Dba MySQL habitant le Bas-Rhin (67)

• Senior Customer Service Leader in EU

  GEHC Strasbourg (67), France
  Jan 2018 - aujourd'hui

  In IT services for GE Healthcare company, Strasbourg (67), France: In order to improve the profit, we have
  the following duties:
  Supporting a portofolio of 4 applications for around 1100 customers and 4 engineers dispatching in EU.
  Sending quotations for actions out of the contract: We increased by +/- 10% the services and the profit.
  Resolving issues and troubleshooting technical problems and handling customer complaints: We
  decreased by twice the average age of the case when the cases number multiplied by 9.
  Getting and analyzing the feedbacks from customer in order to improve the process and the products.
  Developing and documenting knowledge into helpful content
  Tracking customer service KPIs and metrics

• Senior Customer Service Engineer in EU,

  GEHC Strasbourg (67), France
  Jan 2014 - Jan 2017

  In IT services for GE Healthcare company, Strasbourg (67), France: In order to improve the profit, we have
  put more rigors on the service contracts. We have reorganized the work and dispatching the service in 5
  regions in EU. I coordinated the communication from regions service leaders to Product Team. With the rigor
  we have increased the contracts renewal by 20%. The escalation is standardized, and the work is facilitated.
  The number of defects decreased by 10% even the number of customers has increased

• Support & Maintenance Services Manager

  GEHC Strasbourg (67), France
  Jan 2014 - Jan 2017

  In IT services for GE Healthcare company, Strasbourg (67), France: Within the IT Operations Services, I
  drove, managed and implemented the complete escalation process for a modality designed as a medical
  device. I managed a team of 2 resources locally and connected to some regional helpdesk services in EU.
  Since 2014, I improved the process and decreased the defects by 10% by year.

• DBA MySQL and Project Manager

  GEHC Strasbourg (67), France
  Jan 2012 - Jan 2014

  In IT services for GEHC company, Strasbourg (67), France: Within the IT Operations Services, I manage
  mysql databases and applications. I coordinate and participate to technical projects around healthcare
  solutions

• Multiples roles as DBA, and Project manager

  France: DBA Oracle/CHOREGIE, France, Nancy: Oracle and MySQL DBA
  Jan 2005 - Jan 2012

  PSA Finance: IT Project Coordinator (37 months)
  DEXIA BIL, Luxembourg (LU): IT Project Coordinator (8 months)