CV/Mission HP SM freelance

Résumé d'expériences de Haithem,
freelance HP SM habitant ?

ITSM Consultant
Consulting, Advice and IT ServicesSectors Telecommunication Informatics
11/2012 - 12/2017
Project Name: Implementation of HP Tools : Temip
Integration with BMC Remedy
Project Description:
Install and qualify new services on the platform prod.
Deliver installation and operation guides to the clients.
Deliver administration and implementation guides to the clients.
Assist when operating into production.
Assist with Solution Support Team.
BO SAP Management and Reporting.
Integration between BMC Remedy und TeMIP. (Load Balancer).
Activities:
Attend, lead meetings with clients.
Assist the operator during production, Missions for the clients.
Technical coordinator of the support team.
Install and qualify new services on the production platform.
Follow updates.
Reporting.
TeMIP fault management
Install and administrate Windows Server R2 Standard.
Install, configure and administrate TeMIP.
Integrate Access Modules (CORBA, IST & ASCII).
Install, configure TeMIP Patches (ALB, OUTAGE).
Specify, design, implement and test HP OV TeMIP (FS, PS, TNS and ORBIX).
Install, configure and administrate NNMi.
Develop Perl/shell Script.
Install and administrate RHEL.
Keywords: RAN, CORE, LTE, UMTS, MPLS, CS, PS, SDM, Oracle, SQL Server, Javascript.
Remedy BMC (ITSM)
Integration between TeMIP and Remedy.
BMC Remedy Developer Studio.
Generate Reports.
Tools:
RedHat, Windows server, Perl scripting

Technical support for delivered products.
Customer: Ooredoo Group and Mobilis- Algeria and Tunisia and Oman
11/2014 - 11/2017
Project Name: Implementation of HP Tools : TeMIP
Integration with HPSM
Project Description:
Implementation, installation of HPSM 9.4. Services.
Technical support for delivered products.
Incident module, problem module, integration between HPSM and TeMIP, SLA.
Activities:
Write the technical specification files for the test applications of the module Change, Incident, Problem for the group Ooredoo Algeria.
Realization of JavaScript developments.
Tests and recipes of solutions in customer environments, then go into production.
Oracle database management, table creation, reporting.
Reporting, daily meetings (SCRUM) with Solution Support Team.
HPSM: change, incident and problem module.
HPSM: Connect-it 9.5 implementation and TT Liaison configuration and installation.
Upgrade HPSM 9.2 to 9.3 then 9.5.
HPSM. Wizards, forms and notifications configuration, Tables creations.
HPSM command lines.
Workflow, rad expression.
HP SERVICE MANAGER (ITSM)
Install, configure and administrate HP Service Manager.
Install Configure SAP on production platform.
Generate Report from BO.
Secure client access to HPSM (HTTPS access with SSL configuration).
Create and define work-flow with Service Manager.
Create and define Format and FormatCtrl with Service Manager.
Create and define RuleSet with Service Manager.
Create and define Wizard with Service Manager.
Create and define Dbdict, Display-Option, HTLM-templates and Notifications with Service Manager.
Install, configure and administrate Oracle Server 11gR2.
Tools:
SQL developer, JavaScript, JQuery, SQL Server 2012, HPSM, SSL, HTTPS.

Customer: Elior Group, Paris France Sector: Informatics Project Name: Implementation of EasyVista tools
11/2017 - 11/2018
Project Name: Implementation of EasyVista tools
Project Description:
Qualification and correction of anomalies.
Administration of the Easyvista platform.
Analyses and impact studies.
Activities:
Integration of incident catalogs and service requests.
Establishment of domains for the subsidiaries of the group.
Updating and integrating services for Apps Portal users.
Model incident workflows and service requests.
Set up reports / indicators.
Tools:
SQL developer, JavaScript, EasVista, APPS Developer.

Customer: Dexia Bank, Paris France, La defence.
11/2017 - 11/2018
Sector: Informatics
Project Name: Implementation of Servicenow tools
Project Description:
Migration from EseayVista to ServiceNow.
Administration of the platform.
Activities:
Integration of ITSM Module.
Model incident workflows and service requests.
Create/Modify workflow.
Tools:
SQL developer, JavaScript, EasVista, APPS Developer.