â User access management role, profiles, sharing rules to enforce data confidentiality and integrity
â Setup workflows, validation rules and approval processes to improve data integrity
â Integrated apps such as Conga, Docusign for contract management
â Built reports and dashboards, training to end-users and senior management
â Manage international teams Europe, USA and delivered cross-team projects support
â Management of the IT environment desktops, servers, network, hardware and security.
â Initiated and managed the migration to Office 365 in order to reduce maintenance costs and increase
availability.
â Supervised and coordinated maintenance operations
â Provided metrics and KPIs related to support activities
â Managed access for over 6'000 users 4 countries enforcing segregation of duty in the SAP environment
â Provided dashboard with KPIs and audit reports to senior management
â Supported end and key users around access and process issues
â Managed and coordinated change requests through Solution Manager
â Gathered and documented the security requirements of the new CRM interface by collaborating with the
different ITU sectors and the General Secretariat
â Analyzed and normalized master data for the Events and Members management application in CRM
â Trained the support team on best practices for user and access management in CRM
Led and supported several SAP Security projects GRC, authorizations for various clients in French-speaking
Switzerland.
â Aligned system security in preparation of the external audit by performing access review and implementing
segregation of duty in SAP
â Supported and coordinated the global security roll-out project 5'000 users, 4 continents
â Designed and implemented automated approval workflow in ITSM solution ServiceNow to better manage
access requests and improve KPIs
â Managed a team of 3 consultants to perform review and optimize access to BI reports 10'500 users, 10
brands, 8 countries
â Led cross-company security roll-out project 2 divisions, 2 countries, 2'500 users
â Performed full system audits covering both technical and functional areas and provided recommendations
based on best practices to secure data access
â Defined customer's job catalogue and role matrix in collaboration with business process owners
â Delivered training to internal auditors and BPOs to familiarize them with security controls
â Provided technical support and managed the maintenance of the complete SAP environment 800 users
â Led the authorization redesign project FI-CO modules by collaborating with the Head of Finance and
Internal Audit department
â Established procedures to manage system access requests and performed access reviews
â Managed the installation, upgrade and maintenance of the complete SAP environment for 3 different
customers manufacturing, chemical/pharmaceutical
â Provided guidance on the backup strategy and managed the disaster recovery project plan
â Trained the service desk on SAP for the resolution of level 1 incidents
â Provided desktop and software support to end-users 1'500 users, 3 countries
â Coordinated system maintenance operations and outages between the key users and the support Teams