WORK EXPERIENCE
Salesforce Business Analyst & Admin / IT Manager
04/2017 - present
RegenLab SA Lausanne, Switzerland
â Remodeled the complete sales process in Salesforce split B2B/B2C, implementation of country-specific
requirements fields, layouts, record types etc.
â User access management role, profiles, sharing rules to enforce data confidentiality and integrity
â Setup workflows, validation rules and approval processes to improve data integrity
â Integrated apps such as Conga, Docusign for contract management
â Built reports and dashboards, training to end-users and senior management
â Manage international teams Europe, USA and delivered cross-team projects support
â Management of the IT environment desktops, servers, network, hardware and security.
â Initiated and managed the migration to Office 365 in order to reduce maintenance costs and increase
availability.
Site Manager
02/2017 - 03/2017
Altice Group Geneva, Switzerland
â Handled on-site support requests for all VIPs videoconferencing, desktop, hardware etc.
â Supervised and coordinated maintenance operations
â Provided metrics and KPIs related to support activities
SAP GRC & Security Consultant
12/2014 - 01/2017
Freelance Geneva and Lausanne Area, Switzerland
Led and supported several SAP Security projects GRC, authorizations for various clients in French-speaking
Switzerland.
SAP GRC Consultant
04/2016 - 10/2016
Bobst SA Lausanne, Switzerland
â Managed access for over 6'000 users 4 countries enforcing segregation of duty in the SAP environment
â Provided dashboard with KPIs and audit reports to senior management
â Supported end and key users around access and process issues
â Managed and coordinated change requests through Solution Manager
SAP CRM Security Analyst
04/2015 - 10/2015
International Telecommunication Union Geneva, Switzerland
â Gathered and documented the security requirements of the new CRM interface by collaborating with the
different ITU sectors and the General Secretariat
â Analyzed and normalized master data for the Events and Members management application in CRM
â Trained the support team on best practices for user and access management in CRM
SAP GRC Consultant and Project Leader
05/2013 - 11/2014
Teamwork Management SA Geneva, Switzerland
â Aligned system security in preparation of the external audit by performing access review and implementing
segregation of duty in SAP
â Supported and coordinated the global security roll-out project 5'000 users, 4 continents
â Designed and implemented automated approval workflow in ITSM solution ServiceNow to better manage
access requests and improve KPIs
â Managed a team of 3 consultants to perform review and optimize access to BI reports 10'500 users, 10
brands, 8 countries
SAP GRC & Authorization Consultant
01/2008 - 11/2011
Agentil Geneva, Switzerland
â Led cross-company security roll-out project 2 divisions, 2 countries, 2'500 users
â Performed full system audits covering both technical and functional areas and provided recommendations
based on best practices to secure data access
â Defined customer's job catalogue and role matrix in collaboration with business process owners
â Delivered training to internal auditors and BPOs to familiarize them with security controls
SAP Technical Lead
09/2005 - 12/2007
The Bank of N.T. Butterfield & Son Limited Hamilton, Bermuda
â Provided technical support and managed the maintenance of the complete SAP environment 800 users
â Led the authorization redesign project FI-CO modules by collaborating with the Head of Finance and
Internal Audit department
â Established procedures to manage system access requests and performed access reviews
SAP Basis Consultant
08/2001 - 07/2005
IBM Global Services Nice , France
â Managed the installation, upgrade and maintenance of the complete SAP environment for 3 different
customers manufacturing, chemical/pharmaceutical
â Provided guidance on the backup strategy and managed the disaster recovery project plan
â Trained the service desk on SAP for the resolution of level 1 incidents
IT Service Desk Analyst
09/2000 - 06/2001
Alcatel-Lucent Paris, France
â Provided desktop and software support to end-users 1'500 users, 3 countries
â Coordinated system maintenance operations and outages between the key users and the support Teams
CERTIFICATIONS
2017
Salesforce Administrator ADM 201
2015
Project Management Professional PMP
2015
ITIL Foundation V3
2014
Project Management Associate IPMA Level D
2008
SAP Risk Analysis and Remediation GRC 300 & Compliant User Provisioning GRC310
EDUCATION
BTS Management Assistant for SMEs
09/1995 - 06/1997
LTP Perrimond Marseille, France