CV/Mission de Consultant customer care and billing freelance

Exemple de missions de Sylvain,
Consultant customer care and billing habitant les Hauts-de-Seine (92)

• Technical Director France, Middle East & Africa

  Subex Azure Solutions Limited, Revenue Assurance, Fraud & Interconnect
  Jan 2004 - aujourd'hui

  Responsible for the development, management and execution of Subex Azure’s Technical Offer for
  Revenue Assurance and Fraud:
  o Telecom Egypt (Cairo).
  o DU (Dubai).
  o France Telecom Fraud and Financial Auditing (Rennes, Paris, Lyon).
  o Syriatel (Syria)
  o Mauritel (Mauritania)
  o STC (Saudi)
  o Others contracting and health check

• Am-Beo, the leader in the advanced Rating, Charging, Roaming and Revenue Settlement Management
  Jan 2002 - Jan 2004

  Project Delivery Manager for:
  o Sonera Zed (Finland) with rate-rec 3.0.
  o XTS (France) with rate-rec 2.0.
  o Contribution on Vodafone/HP Spain
  o Cabovisao (Portugal)
  o Swisscom (Switzerland)
  o O2 (Netherland)
  o D2/Vodafone (Germany)
  o CityStars (Egypt)

• XACCT TECHNOLOGIEthe leader in the Network to Business Platforms and the IP Mediation Mobile Market
  Jan 2000 - Jan 2002

  Project Delivery Manager for:
  o Vivendi Group/ Cegetel (France)
  o TVCabo (Portugal)
  o Equant (France & Europe)
  o Forthnet (Greece)
  o Vodafone/Omnitel (Itlay)
  o 9Telecom (France)
  o Wind (Italy)
  o Completel (France)

• LUCENT TECHNOLOGIES/KENAN SYSTEMS CORPORATION
  Telecom Argentina (France Telecom-Telecom Italia) (Buenos Aires, Argentina)
  Jan 1996 - Jan 2000

  responsible for
  the implementation for Wireline and Internet Services proposing Arbor/BP Billing Software and
  Arbor/OM Order and Provisioning Management.
  
  
  Entel Bolivia (Telecom Italia) (La Paz, Bolivia), responsible for the implementation for Internet
  Services with Arbor/BP Billing Software and Arbor/OM Order and Provisioning Management.
  
  
  Telefonica De Monqueue (Santiago De Chile, Chile), responsible for the implementation for
  Internet and Data Services with Arbor/BP Software.
  
  
  Cablevision (Buenos Aires, Argentina), Broadband Network Services, IP/ATM Network, responsible
  for the implementation of Arbor/BP release 9.1, Arbor/OM release 2.5, Strategist, Icare3, Inventory
  Server, Address Server, Oracle CRM-BP Integration.
  
  
  DirecTV Americas (Miami, USA), Broadband and IP services, responsible for the implementation
  Arbor/BP, Arbor/OM (Order Management), InterPrenet (IP Mediation), Icare2 (Our WEB interface).
  
  
  Intelig (France Telecom-Alcatel-Sprint) (Rio De Janeiro, Brazil), responsible for the implementation of Arbor/OM, Arbor/BP), presentation of ConnectVu (Activation Management) and Xpercom (Inventory Management).
  
  
  Entel Chile (Telecom Italia) (Santiago De Chile, Chile), responsible for the implementation of Arbor/OM, Arbor/BP), presentation of ConnectVu (Activation) and Xpercom (Inventory Management).
  
  
  Velocom (Buenos Aires, Argentina), Wireless Local Loop services including IP, responsible for the
  implementation and project manager.
  
  
  BellSouth Peru (Lima, Peru), responsible for the implementation of Arbor/BP Billing Software and
  Arbor/OM Order and Provisioning Management.
  
  
  Telefonica Advance (Telefonica Espana) (Buenos Aires, Argentina), presentation and demo of
  Arbor/Internet and IP solution.
  
  
  Impsat (British Telecom) (Buenos Aires, Argentina), presentation and demo of Arbor/BP and Arbor/OM.
  
  Billing 2000, Billing 2001, GSM Congress world, Mediation & Billing conferences and many tradeshows
  and conferences around the world.
  
  Professional Experience Details as Delivery Program Manager:
  
  Entel Chile (Telecom Italia) (Santiago De Chile, Chile), Project Manager for Wireless Local Loop
  Project Implementation of IP Services such Web Hosting and colocation, Internet Access, FTP, HTTP,
  IPVPN services using Arbor/BP 9.1 and Arbor/OM 3.0.
  
  
  Embratel/MCI-WORLDCOM the best and big Kenan client worldwide 24 Millions of Accounts (Rio
  De Janeiro, Brazil), Senior Technical Consultant and Phase 0 Project Manager with Arbor/BP 8.5,
  (Local and Long Distance Voice Services). Configuration, customizations, GAP analysis, specification,
  testing and management of the project phase 0.
  
  Telefonica De Argentina (Telefonica Espana) in Buenos Aires (Argentina), Senior Technical
  Consultant for Billing and Customer Care (Wireline, Data and Internet) with Arbor/BP 9.1,
  Implementation Phase Analysis, GAP analysis, architecture and Interface Design, System
  Configuration, Bill Format specification and Legacy Systems Interfaces with different systems like inhouse
  Order Management, Mediation, Siebel CRM and Interconnect System Savera (The very
  complex Kenan Project Worldwide).
  
  Completel (Paris, France), Billing consultant, Arbor/BP 8.5, helping on the Implementation Phase
  Analysis phase for Data and IP Services.

• Billing and Customer Care consultant, Arbor/BP 7.6, helping

  STERIA TELECOM France Telecom (Paris, France)
  Jan 1993 - Jan 1996

  
  France Telecom and Deutch Telecom (Multilink Provider) in Geneva, Switzerland, Project
  Manager implementing the billing software Arbor/BP 8.5, (Wireline, Internet and Data), Project
  Management, specification, analysis, configuration and implementation.
  
  
  SFR/CEGETEL (Paris, France), In House Billing System, complex environment (Wireless Services,
  GSM), Technical Architecture and Design, Middleware, Oracle and C++ development and
  Implementation.
  
  
  Orange Telecom (Lausanne, Switzerland), Technical Consultant, Specification of the Billing and
  Customer Care Solution using Geneva Products.
  
  
  Swisscom (Geneva, Switzerland), detailed specifications of inter-domains relationships
  (Switching, Transmission, and Trunking...). Participation in the drawing-up of detailed specifications
  of the communication function between central ORACLE RDBMS and local 02/OPTINET ODBMS,
  Definition of the software solution for the data exchange between those DBMS, Specification and management of users profiles for data access, specification of the interconnection protocol between France Telecom, SwissCom and Deutsche Telecom.
  
  
  SFR/CEGETEL (Paris, France):
  
  Open Billing Data Collection Specification for a GSM services.
  
  Study of the CDR Data collection and processing systems on SFR analogue and digital networks
  (EURYCLEE project) using Sterling 500, 5000 data collection software from Telescience now Fortel.
  
  Working out of the specifications phase and RFP answers, consultation and selection of a
  mediation solution for the EURYCLEE project. - Axiom's Sterling 500, 5000, Data collection
  configuration management.
  
  
  Axiom's Sterling 7000 Fraud Management System Configuration and Implementation.