Freelance HP SERVICE ACTIVATOR : Trouvez les talents nécessaires à votre projet

Résumé d'expériences de Nyall,
freelance HP SERVICE ACTIVATOR résidant dans la Seine-et-Marne (77)

EUROCONTROL Experimental Centre January 2009 –
Brétigny-sur-Orge, France
Remedy Action Request System Consultant)
Responsible for all activities relating to the Remedy Action Request System in the EUROCONTROL Experimental Centre, covering installation, support and maintenance of Remedy AR System. Development of new applications for SESAR (Single European Sky ATM Research) collaborating with ATM companies throughout Europe. Support, maintenance and development of new and existing applications internal to EUROCONTROL. Support of other software tools such as Quality Centre and DOORS and integration of Remedy with other applications such as CM/Synergy and Oracle.

EUROCONTROL Experimental Centre December 2005 – December 2008
Brétigny-sur-Orge, France
Remedy Action Request System Consultant (Full Time Consultant with HPS Technologies)
Won a 3 year TMA contract to provide support for all Remedy related activities at the EUROCONTROL Experimental Centre including Support, Maintenance and Development. (See period May 1999 – March 2005 below for further details of activities). More recent activities include migration to ITSM V7, installation of Abydos Designer Application for ITIL compliance. Further development of custom Remedy Applications.

BNP Paribas July 2005 – November 2005
Paris, France
Remedy Action Request System Consultant (Full Time Consultant with HPS Technologies)
Consultant working on Global Support, Testing and Development of Remedy Change Management V6 and customised applications for Paris, Singapore, London and New York.

BNP Paribas April 2005 – June 2005
Paris, France
Remedy Action Request System Consultant (Independent Consultant With OSIATIS)
Consultant working on Global Support, Testing and Development of Remedy Change Management V6 and customised applications for Paris, Singapore, London and New York.

Eurocontrol Experimental Centre May 1999 – March 2005
Brétigny-sur-Orge, France
Remedy Action Request System Administrator and Consultant (Independent Consultant With Modis International)
Main activities in this role are to provide the day-to-day administration, management and support of Remedy Corporation’s Action Request System to all the users within the EEC, the CRDS Centre in Budapest, Hungary and to those external clients of the EEC that use the system.

Support is given on the Remedy ITSM Suite, modified to the needs of Eurocontrol, and to the 30+ applications developed in- house. The Remedy ARS System is linked to the Eurocontrol Corporate LDAP Server and to various applications used at the EEC such as the GMAO-SAM System used for managing infrastructure requests, the Human Resources Database and the Software Configuration Management Application, CM/Synergy. Experience of all versions of ARS from version 3.2.1, up to and including Version 6.

Software Configuration Management support using CM/Synergy is given. This includes server and database maintenance as well
as advice on use of the product

Brunel University, Computer Service Uxbridge Middlesex, United Kingdom Computer Officer (User Support)

1993 - 1999
Main activities in this role were to provide all users of Brunel University's Computer System with the computing support that they
required. Installation, testing and day-to-day management of an on-line HelpDesk System (Action Request System by Remedy
Corporation).

I supported a variety of software packages on both the UNIX and DOS/Windows platforms. Some of these include the Microsoft Office Suite, Electronic Mail packages such as ECSMail, Simeon, Pine and ELM. I also support World Wide Web Browsers such as Netscape Navigator.
My duties also included the installation and testing of PC and UNIX software in collaboration with other Computer Centre grou ps such as PC-Support and Network Systems. I also undertake some UNIX System administration.

Edinburgh University, Department of Civil Engineering
Edinburgh, Scotland
Computer Officer

1987- 1993
My role was to provide the sole computing support within the Civil Engineering Department for all computing needs. I was responsible for the design and implementation of a small (50) PC network using Novell Netware 3.11. I was also the link between the Department and the Central Computing Services.
I also undertook research and consultancy into Non-Destructive Testing techniques as applied to the Civil Engineering industry. This included consultancy and collaborations with companies in the USA (Geophysical Survey Systems Incorporated), Italy (Polytechnic of Milan, Department of Structural Engineering) and Switzerland (CERN) as well as within the UK Civil Engineering industry (Ove Arup, Tarmac, Stent Foundations, Transport and Road Research Laboratories).
This work also involved the supervision of postgraduate research students undertaking work in the Non-Destructive Testing field.