Experience
Since July 2021 Quintica (UAE) – Solution Consulting Manager
In my role I am responsible of the presales and implementation of BMC Software and Servicenow solutions:
Responsible of a team of 8 people
Presales management
Project overall review, quality insurance and profitability. Examples of project handled: ITSM implementation, Software Asset Management, Discovery / CMDB, BMC upgrades, and many others.
April 2020 – July 2021 Quintica (UAE) – Business Unit Manager
Managing Business Unit in charge of BMC Solution and Dynatrace:
Responsible of a team of 8 people
Sales and Presales activities
Project review and service assurance with scope: BMC Helix, BMC Discovery, BMC Smart Reporting.
June 2019 – April 2020 Quintica (UAE) – Project Manager
For Smart Dubai Government (UAE):
Responsible of an ITSM and Discovery project: upgrade and enhancements
Management of 2 people
Solution Design of new integrations between BMC Remedy and Third Party applications (JIRA, GRP)
Implementation of Smart Reporting: implementation of reports, view design, scheduling of reports, performance optimization.
For Safaricom (Kenya):
Responsible of a project involving ITSM, BMC Discovery, BMC Client Management, SmartIT, Smart Reporting and Digital Workplace
Solution Design for the enhancements
Management of 2 Senior Consultants
BMC Smart Reporting: implementation of reports, view design, scheduling of reports.
June 2018 – June 2019 Quintica (UAE) – Solution Architect / Team Leader
For Etisalat (Major Middle East Telecommunications company):
Responsible of a major project involving ITSM (BMC ARS), Smart Reporting, Discovery and Automation solutions from BMC Software (BMC Atrium Orchestrator)
Management of 14 people
Value based implementation, built on ROI maximization
Audit of Etisalat processes and organization to propose automation candidates and enhancements
Go live management (monthly release process)
October 2017 – June 2018 Quintica (UAE) – BMC Presales Consultant
Delivering Proof of Value on BMC Software products
Delivering Commercial proposals
Product Demonstrations: BMC ITSM, BMC Discovery, BMC Smart Reporting
Commercial negotiations
Customer Engagement
Quintica
3 years 4 months
Business Unit Manager
April 2020 - Present (4 months)
Dubai, United Arab Emirates
In charge of BMC Software, Automation Anywhere and Splunk Solutions. My
responsibilities are:
- Sales and Presales leadership for pipeline generation,
- Strategy definition to win new customers/markets,
- Guarantee the Financial health of the Business Unit,
- Lead the engineers and specialists as direct manager
- Lead the support and implementation contracts to obtain financial and
customer satisfaction success
- Manage the relationship with above key vendors to meet partner status KPIs
- Manage sales efforts, supporting sales staff, filling in where required, and
justifying headcount
Project Manager
June 2019 - April 2020 (11 months)
Dubai, United Arab Emirates
For Smart Dubai Government, management of a project with the following
scope:
- Upgrade of ITSM solution (BMC Remedy 9 to BMC Remedy 19)
- CMDB enhancement via automatic discovery (BMC Discovery)
- Integration with JIRA
- Review of service catalog
Project Manager
February 2019 - June 2019 (5 months)
United Arab Emirates
For Etisalat (Dubai):
- team leader : management of 12 consultants
- Strategic planning in order to maximize the value of the project
- Review of the requirements and pipeline
- project scope: bmc remedy, bmc discovery and Bmc truesight orchestration
- Project followed agile methodology with monthly releases
Solution Architect
August 2018 - February 2019 (7 months)
Dubai, United Arab Emirates
For Etisalat:
- Solution Architect in a major project involving ITSM, Discovery and
Automation solutions from BMC Software
- Value based implementation, built on ROI maximization
- Audit of Company processes and organization to propose automation
candidates and enhancements
- Go live management (monthly release process)
BMC Presales Software Consultant
October 2017 - August 2018 (11 months)
Dubai, United Arab Emirates
- Delivering Proof of Value on BMC Software products
- Delivering Commercial proposals
- Product Demonstrations
- Commercial negotiations
- Customer Engagement
Senior BMC ITSM Consultant
April 2017 - October 2017 (7 months)
Dubai, United Arab Emirates
For Etisalat (Major Middle East Telecommunications company): Customization
of BMC Remedy version 9.1 platform and troubleshooting.
SilverStorm
ServiceNow Project Manager - Freelance
September 2016 - March 2017 (7 months)
Paris Area, France
Servicenow implementation project :
- Planning
- Follow up of the actions
- Specifications
- Team management (both on-shore and near-shore)
- Financial follow up
Project Scope : CMDB, Discovery, Problem Management, Incident
Mangement, Service Catalog, Change Management
Freelance Project Manager
Silverstorm | Since October 2016
Responsible of a ServiceNow implementation project : team management (both on shore and near shore), specifications, planning, costs tracking. Customer relations. Project is delivered within a fixed fee contract.
Freelance ITSM Consultant
BNP PARIBAS | 2015 – 2016
I am currently working for BNP PARIBAS (major French Bank) as a senior BMC Remedy ITSM Consultant. My main tasks are: Installation / Configuration and Guidance on BMC Remedy v9 POC environment (including MyIT/SmartIT); performance tunning of integrations with third party tools; Atrium CMDB tunning.
Senior ITSM Consultant
BMC Software | 2012 – 2015
Several upgrade and implementation projects of BMC Remedy and Remedyforce for several customers around EMEA. This also includes SAP BO implementation, Atrium CMDB, and ITSM suite. I have also performed POCs to shows the value of the softwares and contributed to answer RFPs.
PMO Freelance
BNP PARIBAS | 2011 – 2012
Planning and Organization during a project of BMC Remedy upgrade. I have also been in charge of the financial follow up, and I was the leader during the progress meetings.
Bid Manager and PMO
Trialys | 2010 – 2011
I was in charge of answering to RFPs, including estimation of the financial part and of the planning.
Configuration Manager
Sogeti Group Capgemini | 2008 – 2010
Implementation of the configuration mangement process – Reporting using SAP BO – CMDB Audit
Regulatory Affairs engineer
Sebia | 2005 – 2007
I was in charge of all regulatory aspects to get the approval for releasing pharmaceutical products on the CE market.