CV/Mission de Consultant SBC ACME Packet freelance

Exemple de missions de Mouad,
Consultant SBC ACME Packet habitant les Hauts-de-Seine (92)

Expérience professionnelle

Since March 2022 Telephony and unified communications technical project manager
At Société Générale–Global technology services (GTS), Fonteny-sous-bois, France.
- Contributed to the migration of telephony solutions from Skype to Microsoft Teams.
- Led transition from skype/A365 call center solutions, to Teams/Heedify solution:
o Define the scope of the project and conduct assessments with the business teams.
o Vendors solution evaluation, run proof of concept testing
o Conduct architecture workshops to define the target HLD and ensured compliance with
security requirements.
o Implementation of the solution on the SG Azure Cloud.
o Follow up the production team, and end user training
o Follow up migration to the new solution, and manger post-migration incidents.
o Ensure implementation of monitoring alerts to ensure the early incident detection.
o handover solution to the production team, with procedures to simplify the incident
management, and integration of new users.
- Conducted a study on telephony transformation for multiple international entities in
Senegal, Poland, and Italy, including a definition of the telephony architecture, planning
migration, budget estimation, and implementation supervision.

From October
2019 to
December 2021
Technical project manager – Voice engineering team
At T-Mobile –Internet and voice service provider, Diemen, Netherlands.
- Technical project manage :migration of trunk sip solution migration from CS2K to Broadsoft.
- Created and documented operating procedures for project processes.
- Planned and coordinated with customers and partner managers
- Training subcontractor teams and following the project progression.
- Post migration incidents management
Technical environment: SBC Oracle (Acme Packet), Broadworks(Broadsoft).
- Project: Migration of trunk sip solution from CS2K to Broadsoft.

From October
2018 to October
2019
Voice engineer
At Nerim (Bouygues Telecom) –Internet and voice service provider,Paris-La-défense , France.
- Designed, optimized, and implemented voice solutions.
- Conducted training sessions for support and production teams.
- Provided expert-level Tier 3 support.
Technical environment: SBC Oracle (Acme Packet), Centile Centrex solution, Voipmonitor.
Projects examples:
Implemented a monitoring solution.
- Designed and deployed an international voice service solution

From March 2016
to October 2018
Telecommunications design engineer
At Odigo (ex Prosodie-Capgemini) IVR solution service provider, Boulogne-Billancourt, France.
- Conception and deployment of Prosodie international Voice points of presence (POP) over
private Cloud.
- Interconnection study and implementation for service providers, and costumers sip trunk.
- Writing engineering documentation (High level design, Low level design, technical
specification, Architecture schema).
- Solutions studies for Prosodie service evolution.
Technical environment: Cirpack softswitch, Oracle session Border controller (SBC), VoipMonitor , VCloud
Director, VMware, Microsoft Visio, Wireshark, SIPP.
Projects examples:
- Deployment of Prosodie points of presence in UK and US on VCloud environment.
- Project manager for redundancy between international sites.
- WebRTC Solution validation.

From February
2013 to March
2016
IMS solution Integration and validation engineer
At SFR telephony service provider, Vélizy-Villacoublay, France.
- Testing IMS application servers, in SFR Lab
- Test-book definition and validation of correct functioning of the integrated solutions.
- Following up the vendors issues resolution.
- Proofreading of documents provided by internal and vendors engineering teams.
- Writing GO/noGO reports for the IMS solutions to be deployed in production environment.
Technical environment: Broadworks solution (Broadsoft), Converged telephony server (ALU), Telephony
application server (Huawei), Service Continuity Gateway(ALU), Firewall Fortinet 1240B , Firewall Cisco ASA5500,
SBC Oracle (Acme Packet), Polycom telephony, Apache server.
Projects examples:
- Broadworks R19sp1 (Broadsoft) maintenance release validation.
- Alcatel-lucent HLR 4.2 release validation.
- Broadsoft receptionist solution integration.
- Validation and upgrade of Fortinet firewalls to 5.0.9 release.