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  • Information Systems Security Officer

    EUIPO - European Union Intellectual Property Office | Alicante, Spain
    Jan 2015 - Jan 2021

    &#61623 Ensured the proper implementation of the Information Security
    Management System (ISMS) in compliance with ISO 27001 standards.
    &#61623 Managed internal controls and implemented the COSO framework to
    ensure regulatory compliance and optimize operational efficiency.
    &#61623 Conducted risk management activities to identify, assess, and monitor risks,
    ensuring the timely and effective implementation of mitigation actions.
    &#61623 Developed and maintained policies and governance documentation
    including Data Governance, AUP, BOYD policy, S-SDLC, Business Impact
    Analysis, Business Continuity Plan, Disaster Recovery Plan, Incident
    Response Plan.
    &#61623 Worked closely with Data Protection Officer to enforce GPDR compliance
    and manage incidents.
    &#61623 Ensure that all departmental operations are compliant with standards and
    regulations, EUTMR, CDR, GDPR.
    &#61623 Conducted due diligence on IT external providers by reviewing SOC 2
    reports and ensuring conformity with security frameworks.
    &#61623 Organised and supervised the execution of internal and external audits,
    leading to ISO 9001 and ISO 27001 certifications.
    &#61623 Facilitated communication channels to enhance transparency in the
    organisation and ensure stakeholders were correctly informed of internal
    control processes, compliance statuses, KPIs and risks program.
    &#61623 Organized security awareness training to staff and employees

  • PMO Manager

    EUIPO - European Union Intellectual Property Office | Alicante, Spain
    Jan 2015 - Jan 2021

    &#61623 Successfully managed and delivered multiple long-term strategic projects
    (4+ years, >€1M budget) within budget, schedule, and scope.
    &#61623 Managed a portfolio of 20 applications, to ensure the correct
    implementation of user change requests, technical maintenance, and legal
    requirements.
    &#61623 Assessed and prioritized all change requests to IT systems, considering
    user needs, compliance and legal requirements, and technical feasibility
    and impact on departmental resources.
    &#61623 Collaborated closely with senior management to define project
    management strategy.
    &#61623 Defined and implemented project management strategies in alignment with
    Prince2 and Agile methodologies.
    &#61623 Coordinated activities to track projects progress, resources allocation,
    budget execution, risks management, in the Clarity PPM tool.
    &#61623 Established real-time reporting on project metrics and process indicators.
    &#61623 Facilitated weekly department meetings to monitor project activities,
    identify risks and issues, and collaboratively make corrective decisions.
    &#61623 Developed reports, dynamic dashboards, roadmaps, budget and resources
    estimations, to support management in the decision-making process.
    &#61623 Maintained and updated IT processes such as SDLC, Change Request
    Management, Quality Assurance, Vendor Management.
    &#61623 Organized and conducted meetings with stakeholders and project sponsors.
    &#61623 Provided strategic guidance and support to project teams

  • IT Operations Team Lead

    EUIPO - European Union Intellectual Property Office | Alicante, Spain
    Jan 2011 - Jan 2015

    &#61623 Coordinated activities of the team composed of internal staff and external
    consultants for all tasks related to IT Operations, Infrastructure and DevOps.
    &#61623 Supervised activities executed by IT Service provider teams, defined and
    monitored SLAs and KPIs, ensuring the correct execution of contracts.
    &#61623 Coordinated activities for an average of 20 daily interventions in the
    production environment, in respect of system availability SLA.
    &#61623 Managed key projects including implementation of zero-trust security
    model, migration of applications to the cloud, deployment of DR and BC
    solutions, deployment of SIEM products, implementation of a VPN for
    remote access, migration of the ITSM platform.
    &#61623 Reviewed and assessed change requests related to IT Operations,
    considering costs, risks, compliance, and legal requirements, and evaluated
    their impact on departmental activities.
    &#61623 Ensured correct implementation of ISO 27001 security controls.
    &#61623 Enforced compliance with EU-GDPR, Trademark and Designs Regulations
    and internal policies.
    &#61623 Monitored and reported departmental KPIs related to availability, security
    incidents, compliance issues, data protection issues, and vulnerabilities
    management.
    &#61623 Enforced Data Anonymisation, Data Masking and Pseudonymisation across
    all department operations.
    &#61623 Drafted and maintained governance documentation including S-SDLC,
    Business Impact Analysis, Business Continuity Plan, Disaster Recovery
    Plan, Incident Response Plan.
    &#61623 Centralised and managed Incident Response plan implementation
    &#61623 Participated in the selection committee for temporary agents, defining
    selection criteria, reviewing applications, conducting interviews, and
    providing assessments for final candidate selection.

  • IT Operations Service Delivery Manager

    Fujitsu Technology Solutions | Alicante, Spain
    Jan 2010 - Jan 2011

    Managed IT Operations Services at EUIPO (European Union Intellectual
    Property Office)
    &#61623 Delivered end-to-end IT services, ensuring client satisfaction, SLA
    compliance, and KPI measurement.
    &#61623 Identified opportunities to enhance service delivery, driving continuous
    improvement initiatives.
    &#61623 Coordinated activities across all Operations teams to ensure 24/7
    availability and business continuity.
    &#61623 Implemented IT security activities, including monitoring (SIEM), Disaster
    Recovery testing simulations, vulnerability scanning, red teaming activities,
    asset management, servers hardening, implementation of ISO 27001
    controls.
    &#61623 Coordinated activities to provide and maintain IT Infrastructure including
    on-premises, cloud and hybrid environments.
    &#61623 Supervised activities for an average of 20 daily interventions in production
    environment, in respect of system availability SLAs
    &#61623 Supervised DevOps activities for all IT projects including architecture
    support, deployments in all environments, testing support, implementation
    of CI/CD tools and methodology.
    &#61623 Managed Security Operations Center (SOC) for rapid mitigation of threats
    and incidents.
    &#61623 Hired, trained and mentored service staff, fostering a customer-centric
    culture within the service team, emphasizing empathy, professionalism and
    effective problem-solving.
    &#61623 Involved in drafting of technical offer for call of tender related to quality
    assurance services

  • QA/QC Service Delivery Manager

    NRB International Organisations (TRASYS) | Alicante, Spain
    Jan 2008 - Jan 2010

    Managed the Quality Assurance Service at EUIPO (European Union
    Intellectual Property Office)
    &#61623 Coordinated team activities related to quality assurance and control for
    more than 100 applications.
    &#61623 Defined, monitored and reported SLAs and KPIs to ensure efficient service
    delivery and customer satisfaction.
    &#61623 Defined and ensured the execution of Quality controls for all in-house
    applications, JAVA, .Net, VB, and more.
    &#61623 Organised and supported execution of SAT and UAT.
    &#61623 Worked closely with project managers to define and execute project tasks
    related to software quality.
    &#61623 Drafted a catalogue of IT standards to harmonize systems architecture and
    reduce costs related to IT infrastructure.
    &#61623 Developed new testing procedures to extend testing scope and implement
    ISTQB principles and Security Testing (DAST, SAST)
    &#61623 Hired, trained and mentored service staff, fostering a customer-centric
    culture within the service team, emphasizing empathy, professionalism and
    effective problem-solving.

  • QA/QC Service Delivery Manager

    Infeurope S.A. | Alicante, Spain
    Jan 2002 - Jan 2007

    Creation and management of a new service for the Quality Control of
    software developed at EUIPO (European Union Intellectual Property Office)
    &#61623 Defined and implemented a services catalogue aligned with IT Department
    needs to improve software quality.
    &#61623 Defined technical needs and created test environments.
    &#61623 Defined and ensured the execution of Quality controls for all in-house
    applications, JAVA, .Net, VB, Hyperscript and more.
    &#61623 Organised and supported execution of SAT and UAT.
    &#61623 Drafted procedures to successfully deploy applications from DEV to PROD
    environments.
    &#61623 Drafted SDLC and Change management processes.
    &#61623 Trained and mentored internal and external staff for ISO 9001 certification.

  • Business Analyst

    Infeurope S.A. | Alicante, Spain
    Jan 2001 - Jan 2002

    Business Analyst at EUIPO (European Union Intellectual Property Office)
    &#61623 Worked with several busin...

  • Cybersecurity Consultant

    Freelance | Alicante, Spain
    aujourd'hui

    I provide cybersecurity services to SMEs to create a secure digital environment
    &#61623 CISO as a service
    &#61623 Security audits based on ISO 27001 and ENS
    &#61623 Risk assessment and definition of mitigation actions
    &#61623 Cyber Threat Intelligence
    &#61623 Definition of security policies
    &#61623 Provide support for the digital transformation of business processes
    &#61623 Cloud security review and support to Cloud migration
    &#61623 Provide support in the adoption of the AI in the business processes
    &#61623 GDPR compliance support
    &#61623 Business Continuity and Disaster Recovery planning
    &#61623 Endpoint protection and device hardening recommendations
    &#61623 Conduction of vulnerability assessments, ethical hacking, social engineering
    awareness
    &#61623 Review and Optimization of IT and Security Processes
    &#61623 Internal awareness campaigns, workshops, trainings.

Voir le profil complet de ce freelance

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