Expérience professionnelle
10/2023 - Current
Cybersecurity Consultant
Freelance | Alicante, Spain
I provide cybersecurity services to SMEs to create a secure digital environment
CISO as a service
Security audits based on ISO 27001 and ENS
Risk assessment and definition of mitigation actions
Cyber Threat Intelligence
Definition of security policies
Provide support for the digital transformation of business processes
Cloud security review and support to Cloud migration
Provide support in the adoption of the AI in the business processes
GDPR compliance support
Business Continuity and Disaster Recovery planning
Endpoint protection and device hardening recommendations
Conduction of vulnerability assessments, ethical hacking, social engineering
awareness
Review and Optimization of IT and Security Processes
Internal awareness campaigns, workshops, trainings.
10/2015 - 10/2021
Information Systems Security Officer
EUIPO - European Union Intellectual Property Office | Alicante, Spain
Ensured the proper implementation of the Information Security
Management System (ISMS) in compliance with ISO 27001 standards.
Managed internal controls and implemented the COSO framework to
ensure regulatory compliance and optimize operational efficiency.
Conducted risk management activities to identify, assess, and monitor risks,
ensuring the timely and effective implementation of mitigation actions.
Developed and maintained policies and governance documentation
including Data Governance, AUP, BOYD policy, S-SDLC, Business Impact
Analysis, Business Continuity Plan, Disaster Recovery Plan, Incident
Response Plan.
Worked closely with Data Protection Officer to enforce GPDR compliance
and manage incidents.
Ensure that all departmental operations are compliant with standards and
regulations, EUTMR, CDR, GDPR.
Conducted due diligence on IT external providers by reviewing SOC 2
reports and ensuring conformity with security frameworks.
Organised and supervised the execution of internal and external audits,
leading to ISO 9001 and ISO 27001 certifications.
Facilitated communication channels to enhance transparency in the
organisation and ensure stakeholders were correctly informed of internal
control processes, compliance statuses, KPIs and risks program.
Organized security awareness training to staff and employees
10/2015 - 10/2021
PMO Manager
EUIPO - European Union Intellectual Property Office | Alicante, Spain
Successfully managed and delivered multiple long-term strategic projects
(4+ years, >€1M budget) within budget, schedule, and scope.
Managed a portfolio of 20 applications, to ensure the correct
implementation of user change requests, technical maintenance, and legal
requirements.
Assessed and prioritized all change requests to IT systems, considering
user needs, compliance and legal requirements, and technical feasibility
and impact on departmental resources.
Collaborated closely with senior management to define project
management strategy.
Defined and implemented project management strategies in alignment with
Prince2 and Agile methodologies.
Coordinated activities to track projects progress, resources allocation,
budget execution, risks management, in the Clarity PPM tool.
Established real-time reporting on project metrics and process indicators.
Facilitated weekly department meetings to monitor project activities,
identify risks and issues, and collaboratively make corrective decisions.
Developed reports, dynamic dashboards, roadmaps, budget and resources
estimations, to support management in the decision-making process.
Maintained and updated IT processes such as SDLC, Change Request
Management, Quality Assurance, Vendor Management.
Organized and conducted meetings with stakeholders and project sponsors.
Provided strategic guidance and support to project teams
11/2011 - 09/2015
IT Operations Team Lead
EUIPO - European Union Intellectual Property Office | Alicante, Spain
Coordinated activities of the team composed of internal staff and external
consultants for all tasks related to IT Operations, Infrastructure and DevOps.
Supervised activities executed by IT Service provider teams, defined and
monitored SLAs and KPIs, ensuring the correct execution of contracts.
Coordinated activities for an average of 20 daily interventions in the
production environment, in respect of system availability SLA.
Managed key projects including implementation of zero-trust security
model, migration of applications to the cloud, deployment of DR and BC
solutions, deployment of SIEM products, implementation of a VPN for
remote access, migration of the ITSM platform.
Reviewed and assessed change requests related to IT Operations,
considering costs, risks, compliance, and legal requirements, and evaluated
their impact on departmental activities.
Ensured correct implementation of ISO 27001 security controls.
Enforced compliance with EU-GDPR, Trademark and Designs Regulations
and internal policies.
Monitored and reported departmental KPIs related to availability, security
incidents, compliance issues, data protection issues, and vulnerabilities
management.
Enforced Data Anonymisation, Data Masking and Pseudonymisation across
all department operations.
Drafted and maintained governance documentation including S-SDLC,
Business Impact Analysis, Business Continuity Plan, Disaster Recovery
Plan, Incident Response Plan.
Centralised and managed Incident Response plan implementation
Participated in the selection committee for temporary agents, defining
selection criteria, reviewing applications, conducting interviews, and
providing assessments for final candidate selection.
05/2010 - 09/2011
IT Operations Service Delivery Manager
Fujitsu Technology Solutions | Alicante, Spain
Managed IT Operations Services at EUIPO (European Union Intellectual
Property Office)
Delivered end-to-end IT services, ensuring client satisfaction, SLA
compliance, and KPI measurement.
Identified opportunities to enhance service delivery, driving continuous
improvement initiatives.
Coordinated activities across all Operations teams to ensure 24/7
availability and business continuity.
Implemented IT security activities, including monitoring (SIEM), Disaster
Recovery testing simulations, vulnerability scanning, red teaming activities,
asset management, servers hardening, implementation of ISO 27001
controls.
Coordinated activities to provide and maintain IT Infrastructure including
on-premises, cloud and hybrid environments.
Supervised activities for an average of 20 daily interventions in production
environment, in respect of system availability SLAs
Supervised DevOps activities for all IT projects including architecture
support, deployments in all environments, testing support, implementation
of CI/CD tools and methodology.
Managed Security Operations Center (SOC) for rapid mitigation of threats
and incidents.
Hired, trained and mentored service staff, fostering a customer-centric
culture within the service team, emphasizing empathy, professionalism and
effective problem-solving.
Involved in drafting of technical offer for call of tender related to quality
assurance services
02/2008 - 03/2010
QA/QC Service Delivery Manager
NRB International Organisations (TRASYS) | Alicante, Spain
Managed the Quality Assurance Service at EUIPO (European Union
Intellectual Property Office)
Coordinated team activities related to quality assurance and control for
more than 100 applications.
Defined, monitored and reported SLAs and KPIs to ensure efficient service
delivery and customer satisfaction.
Defined and ensured the execution of Quality controls for all in-house
applications, JAVA, .Net, VB, and more.
Organised and supported execution of SAT and UAT.
Worked closely with project managers to define and execute project tasks
related to software quality.
Drafted a catalogue of IT standards to harmonize systems architecture and
reduce costs related to IT infrastructure.
Developed new testing procedures to extend testing scope and implement
ISTQB principles and Security Testing (DAST, SAST)
Hired, trained and mentored service staff, fostering a customer-centric
culture within the service team, emphasizing empathy, professionalism and
effective problem-solving.
10/2002 - 12/2007
QA/QC Service Delivery Manager
Infeurope S.A. | Alicante, Spain
Creation and management of a new service for the Quality Control of
software developed at EUIPO (European Union Intellectual Property Office)
Defined and implemented a services catalogue aligned with IT Department
needs to improve software quality.
Defined technical needs and created test environments.
Defined and ensured the execution of Quality controls for all in-house
applications, JAVA, .Net, VB, Hyperscript and more.
Organised and supported execution of SAT and UAT.
Drafted procedures to successfully deploy applications from DEV to PROD
environments.
Drafted SDLC and Change management processes.
Trained and mentored internal and external staff for ISO 9001 certification.
03/2001 - 08/2002
Business Analyst
Infeurope S.A. | Alicante, Spain
Business Analyst at EUIPO (European Union Intellectual Property Office)
Worked with several busin...