Destinee - Chef de projet Scrum Master SALESFORCE

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Compétences
Expériences professionnelles
  • Salesforce CRM & Scrum Master Consultant

    DS Consulting, Europe & Middle East
    Jan 2019 - aujourd'hui

    ;Offering a personalized guidance and individually tailored implementation of Salesforce
    Providing the relevant Salesforce solutions in response to the business needs
    Translating those business needs into understandable requests for the development team
    Leading change management within organizations
    Resource management and project coordination
    Adapting additional services to each business, such as Sales Cloud, Service Cloud and Marketing Cloud
    Establishing an environment where the team can be effective; Addressing team dynamics
    Ensuring a good relationship between the team and product owner as well as others outside the team
    Protecting the team from outside interruptions and distractions

  • Salesforce CRM Project Manager

    IT Europe Commercial Applications, Arcelor Mittal – Florange, France
    Jan 2018 - Jan 2019

    ;Working in an agile environment using SCRUM methodology
    Act as the liaison between the users, vendors and the application development teams
    Coordinate the evaluation, scope and completion of new development requests
    In charge of the respect of the best practices and functionality. Work in the respect of Sox compliance
    Establish processes to support administrative, development, and change management activities
    Assist in training of new users on the integrated services of SAP and Salesforce systems
    Grow the SFDC skill set across the organization
    Build custom apps and objects, formula fields, workflows, custom views, and other content
    Configuration & Change Sets deployment, Release management

  • Salesforce CRM Project Manager

    Industry Global Marketing, Schneider Electric – Paris, France
    Jan 2018 - Jan 2018

    Community cloud management - Global PRM management - Channel opening for all countries
    Improve engagement with Customers, Partners, and Employees
    Partner Relationship Management and Channel Sales
    Configure and give access to partner enboarding on the portal (LMS, training…)
    Guiding local channel marketing on journey mapping, content & program specifications completion
    Driving country adoption of key features in the portal
    Deploying roadmaps by configuration planned channels, partner programs & features
    Managing partners pre-registration through the Import PRM Contact tool
    Follow up the data migration, management & modeling
    Publishing, voting and following the DCM platforms evolution requests (IDEAs)
    Following up the user stories, the tickets on the tool for bugs reporting and special configuration requests

  • Product Marketing Consultan

    Peugeot PSA – Dubai, UAE
    Jan 2017 - Jan 2017

    ;Product life cycle management for PC & LCV, market studies - GCC
    Developed product marketing packs & material for internal and agency use (Vehicle Order Guide,
    Technical Data Sheets, Fleet Solutions brochures)
    Performed competitive and market intelligence (MEAC, Product dashboard, field work)
    Supported market studies & events (Vehicle testing, PHEV Fleet Event Support, etc)

  • CRM Manager, UrNetwork – Dubai, UAE
    Jan 2016 - Jan 2017

    in the role of Scrum master, act as the servant leader for the CRM development
    Manage Marketing & Sales cloud, Mobile platform. In charge of Users' Identity security
    Build a customer community with knowledge and chat, new objects and apps
    Performance analysis: develop reporting and dashboards to reflect campaign and marketing effectiveness
    Responsible for team operations, schedule management, and communication
    Customize a Sales Path for the sales team and customize the UI

  • Consultant

    CRM & MarketingFurīransu – Tokyo, Japon
    Jan 2015 - Jan 2016

    ;Advised SME on CRM management
    Help client on their agile adoption
    Advised clients on their marketing and communication strategy

  • Strategic Development Manager (CRM Business User)

    Panorama – Bitburg, Germany
    Jan 2013 - Jan 2014

    ;Follow up Salesforce implementation and the data migration to the CRM (accounts & Contacts creation)
    Sales & Channel management - define the sales strategy, foundations & goals
    Follow up the price books, templates, quotes and contracts configuration
    Implementation of management tools and activity management
    Leads & Opportunities management definition and internal procedures development

  • Account Manager

    Brand Communications – London, UK
    Jan 2012 - Jan 2013

    ;Advise client on their marketing communication strategy (Banks in 33 countries)
    Manage communication tools production
    SEO - Technical, Inbound, Content, Conversion and Analytics

  • Middle Officer - Portfolio Monitoring

    Syndicated Corporate Loans, NATIXIS CIB – Paris, France
    Jan 2011 - Jan 2011

    Technical support to the Front Office (Sales, Lawyers) during the pre-closing and closing phases
    Control of compliance with financial covenants - Calculated loan amortization, financial ratios, rates, fees

  • Project Manager

    Marketing & Communication Department at Fnac – Paris, France
    Jan 2009 - Jan 2010

    Redesigned the bi-monthly consumer’s magazine “Contact” - Layout, typography, visual identity
    Communication tools creation (Magazines, Banners, Collaterals, Kakemonos...)
    Main contact person between the Product Managers and the agency
    Briefing and technical data sheets creation

Études et formations
  • EDUCATION

    2016: The Wharton School - University of Pennsylvania, Business Analytics
    2009: Master’s degree in International Economics and Globalization majored in Diagnosis of Companies in International Competition at the University of Pierre Mendès France, Grenoble
    2006: Master’s degree in Management and Company Strategy at the ESVE Business School, Paris
    2003: Bachelor of Arts in Marketing at the ESVE Business School, Paris

    LANGUAGES AND SKILLS
    English: Fluent

    Skills: CRM management - Project management - Agile - Scrum - Workflow Rules - Approval process - Product Launch - Price strategy - Product life cycle management - Performance analysis - KPI's implementation - Roadmap - SEO - Lightning Experience customization - Sales path customization - Data security - Process advocate

    Computer skills: Salesforce (Marketing, Service, Sales cloud & Communities) - SAP - Scrum - Agile - Kanban
    ActiveCampaign - Slack - JIRA - Confluence - MS Project - PowerPoint - Photoshop - Illustrator - HTML - CSS - Microsoft Office (Advanced Excel & VBA) - Eclipse - Git - SourceTree - SQL

    Certifications: Certified ScrumMaster (CSM) – Credential URL > ********
    GAIQ: Google Analytics Individual Qualification & Google Adwords

Autres compétences
EDUCATION

2016: The Wharton School - University of Pennsylvania, Business Analytics
2009: Master’s degree in International Economics and Globalization majored in Diagnosis of Companies in International Competition at the University of Pierre Mendès France, Grenoble
2006: Master’s degree in Management and Company Strategy at the ESVE Business School, Paris
2003: Bachelor of Arts in Marketing at the ESVE Business School, Paris

LANGUAGES AND SKILLS
English: Fluent

Skills: CRM management - Project management - Agile - Scrum - Workflow Rules - Approval process - Product Launch - Price strategy - Product life cycle management - Performance analysis - KPI's implementation - Roadmap - SEO - Lightning Experience customization - Sales path customization - Data security - Process advocate

Computer skills: Salesforce (Marketing, Service, Sales cloud & Communities) - SAP - Scrum - Agile - Kanban
ActiveCampaign - Slack - JIRA - Confluence - MS Project - PowerPoint - Photoshop - Illustrator - HTML - CSS - Microsoft Office (Advanced Excel & VBA) - Eclipse - Git - SourceTree - SQL

Certifications: Certified ScrumMaster (CSM) – Credential URL > ********
GAIQ: Google Analytics Individual Qualification & Google Adwords

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