;Offering a personalized guidance and individually tailored implementation of Salesforce
Providing the relevant Salesforce solutions in response to the business needs
Translating those business needs into understandable requests for the development team
Leading change management within organizations
Resource management and project coordination
Adapting additional services to each business, such as Sales Cloud, Service Cloud and Marketing Cloud
Establishing an environment where the team can be effective; Addressing team dynamics
Ensuring a good relationship between the team and product owner as well as others outside the team
Protecting the team from outside interruptions and distractions
Salesforce CRM Project Manager
IT Europe Commercial Applications, Arcelor Mittal – Florange, France
décembre 2018 - avril 2019
;Working in an agile environment using SCRUM methodology
Act as the liaison between the users, vendors and the application development teams
Coordinate the evaluation, scope and completion of new development requests
In charge of the respect of the best practices and functionality. Work in the respect of Sox compliance
Establish processes to support administrative, development, and change management activities
Assist in training of new users on the integrated services of SAP and Salesforce systems
Grow the SFDC skill set across the organization
Build custom apps and objects, formula fields, workflows, custom views, and other content
Configuration & Change Sets deployment, Release management
Salesforce CRM Project Manager
Industry Global Marketing, Schneider Electric – Paris, France
janvier 2018 - décembre 2018
Community cloud management - Global PRM management - Channel opening for all countries
Improve engagement with Customers, Partners, and Employees
Partner Relationship Management and Channel Sales
Configure and give access to partner enboarding on the portal (LMS, training…)
Guiding local channel marketing on journey mapping, content & program specifications completion
Driving country adoption of key features in the portal
Deploying roadmaps by configuration planned channels, partner programs & features
Managing partners pre-registration through the Import PRM Contact tool
Follow up the data migration, management & modeling
Publishing, voting and following the DCM platforms evolution requests (IDEAs)
Following up the user stories, the tickets on the tool for bugs reporting and special configuration requests
Product Marketing Consultan
Peugeot PSA – Dubai, UAE
juin 2017 - octobre 2017
;Product life cycle management for PC & LCV, market studies - GCC
Developed product marketing packs & material for internal and agency use (Vehicle Order Guide,
Technical Data Sheets, Fleet Solutions brochures)
Performed competitive and market intelligence (MEAC, Product dashboard, field work)
Supported market studies & events (Vehicle testing, PHEV Fleet Event Support, etc)
CRM Manager, UrNetwork – Dubai, UAE
mai 2016 - mai 2017
in the role of Scrum master, act as the servant leader for the CRM development
Manage Marketing & Sales cloud, Mobile platform. In charge of Users' Identity security
Build a customer community with knowledge and chat, new objects and apps
Performance analysis: develop reporting and dashboards to reflect campaign and marketing effectiveness
Responsible for team operations, schedule management, and communication
Customize a Sales Path for the sales team and customize the UI
Consultant
CRM & MarketingFurīransu – Tokyo, Japon
juin 2015 - février 2016
;Advised SME on CRM management
Help client on their agile adoption
Advised clients on their marketing and communication strategy
Strategic Development Manager (CRM Business User)
Panorama – Bitburg, Germany
août 2013 - décembre 2014
;Follow up Salesforce implementation and the data migration to the CRM (accounts & Contacts creation)
Sales & Channel management - define the sales strategy, foundations & goals
Follow up the price books, templates, quotes and contracts configuration
Implementation of management tools and activity management
Leads & Opportunities management definition and internal procedures development
Account Manager
Brand Communications – London, UK
février 2012 - septembre 2013
;Advise client on their marketing communication strategy (Banks in 33 countries)
Manage communication tools production
SEO - Technical, Inbound, Content, Conversion and Analytics
Middle Officer - Portfolio Monitoring
Syndicated Corporate Loans, NATIXIS CIB – Paris, France
mars 2011 - septembre 2011
Technical support to the Front Office (Sales, Lawyers) during the pre-closing and closing phases
Control of compliance with financial covenants - Calculated loan amortization, financial ratios, rates, fees
Project Manager
Marketing & Communication Department at Fnac – Paris, France
janvier 2009 - août 2010
Redesigned the bi-monthly consumer’s magazine “Contact” - Layout, typography, visual identity
Communication tools creation (Magazines, Banners, Collaterals, Kakemonos...)
Main contact person between the Product Managers and the agency
Briefing and technical data sheets creation
Langues
Anglais - C2
Autres compétences
EDUCATION
2016: The Wharton School - University of Pennsylvania, Business Analytics
2009: Master’s degree in International Economics and Globalization majored in Diagnosis of Companies in International Competition at the University of Pierre Mendès France, Grenoble
2006: Master’s degree in Management and Company Strategy at the ESVE Business School, Paris
2003: Bachelor of Arts in Marketing at the ESVE Business School, Paris