Destinee - Chef de projet Scrum Master SALESFORCE

EXPERIENCES

Since 06/2019: Salesforce CRM & Scrum Master Consultant at DS Consulting, Europe & Middle East
Offering a personalized guidance and individually tailored implementation of Salesforce
Providing the relevant Salesforce solutions in response to the business needs
Translating those business needs into understandable requests for the development team
Leading change management within organizations
Resource management and project coordination
Adapting additional services to each business, such as Sales Cloud, Service Cloud and Marketing Cloud
Establishing an environment where the team can be effective; Addressing team dynamics
Ensuring a good relationship between the team and product owner as well as others outside the team
Protecting the team from outside interruptions and distractions

12/2018-04/2019 : Salesforce CRM Project Manager, IT Europe Commercial Applications, Arcelor Mittal – Florange, France
Working in an agile environment using SCRUM methodology
Act as the liaison between the users, vendors and the application development teams
Coordinate the evaluation, scope and completion of new development requests
In charge of the respect of the best practices and functionality. Work in the respect of Sox compliance
Establish processes to support administrative, development, and change management activities
Assist in training of new users on the integrated services of SAP and Salesforce systems
Grow the SFDC skill set across the organization
Build custom apps and objects, formula fields, workflows, custom views, and other content
Configuration & Change Sets deployment, Release management

01/2018-12/2018: Salesforce CRM Project Manager, Industry Global Marketing, Schneider Electric – Paris, France
Community cloud management - Global PRM management - Channel opening for all countries
Improve engagement with Customers, Partners, and Employees
Partner Relationship Management and Channel Sales
Configure and give access to partner enboarding on the portal (LMS, training…)
Guiding local channel marketing on journey mapping, content & program specifications completion
Driving country adoption of key features in the portal
Deploying roadmaps by configuration planned channels, partner programs & features
Managing partners pre-registration through the Import PRM Contact tool
Follow up the data migration, management & modeling
Publishing, voting and following the DCM platforms evolution requests (IDEAs)
Following up the user stories, the tickets on the tool for bugs reporting and special configuration requests

06/2017-10/2017: Product Marketing Consultant, Peugeot PSA – Dubai, UAE
Product life cycle management for PC & LCV, market studies - GCC
Developed product marketing packs & material for internal and agency use (Vehicle Order Guide,
Technical Data Sheets, Fleet Solutions brochures)
Performed competitive and market intelligence (MEAC, Product dashboard, field work)
Supported market studies & events (Vehicle testing, PHEV Fleet Event Support, etc)

05/2016-05/2017: CRM Manager, UrNetwork – Dubai, UAE
in the role of Scrum master, act as the servant leader for the CRM development
Manage Marketing & Sales cloud, Mobile platform. In charge of Users' Identity security
Build a customer community with knowledge and chat, new objects and apps
Performance analysis: develop reporting and dashboards to reflect campaign and marketing effectiveness
Responsible for team operations, schedule management, and communication
Customize a Sales Path for the sales team and customize the UI

06/2015-02/2016: CRM & Marketing Consultant, Furīransu – Tokyo, Japon
Advised SME on CRM management
Help client on their agile adoption
Advised clients on their marketing and communication strategy

10/2013-12/2014: Strategic Development Manager (CRM Business User), Panorama – Bitburg, Germany
Follow up Salesforce implementation and the data migration to the CRM (accounts & Contacts creation)
Sales & Channel management - define the sales strategy, foundations & goals
Follow up the price books, templates, quotes and contracts configuration
Implementation of management tools and activity management
Leads & Opportunities management definition and internal procedures development

02/2012-09/2013: Account Manager, Brand Communications – London, UK
Advise client on their marketing communication strategy (Banks in 33 countries)
Manage communication tools production
SEO - Technical, Inbound, Content, Conversion and Analytics

03/2011-09/2011: Middle Officer - Portfolio Monitoring Syndicated Corporate Loans, NATIXIS CIB – Paris, France
Technical support to the Front Office (Sales, Lawyers) during the pre-closing and closing phases
Control of compliance with financial covenants - Calculated loan amortization, financial ratios, rates, fees

01/2009-08/2010: Project Manager - Marketing & Communication Department at Fnac – Paris, France
Redesigned the bi-monthly consumer’s magazine “Contact” - Layout, typography, visual identity
Communication tools creation (Magazines, Banners, Collaterals, Kakemonos...)
Main contact person between the Product Managers and the agency
Briefing and technical data sheets creation

07/2007-11/2008: Market Manager for SFR/Vodafone – Paris, France
Launch of new phones, packs, special offers, bundles and mobile plan
Marketing Plan implementation and products roadmap creation - Pricing
Marketing Campaign - competitive and market intelligence - communicated with national sales outlets