Missions PMO (PROJECT MANAGEMENT OFFICE) : Repérez votre prochain poste en indépendant

Exemple des emplois de François,
freelance PMO (PROJECT MANAGEMENT OFFICE) habitant les Bouches-du-Rhône (13)

DOMAINS OF EXPERTISE
ITSM
Quality Management
Change Management
Knowledge Management
Project Management and PMO
Methodologies
Process Re engineering
Training
Management Consulting
Audit
Client Coaching and Guidance
Coaching for Methods and Process Engineering
Development and Management of Integrated Software
KINDS of INTERVENTIONS
Strategic Plan
Preliminary Analysis
Functional, Technical and Process Architecture
Project Leader
Management of Projects
Client and Functional Tests Environment
Change Management
Training Design and Construction
Workshop Facilitation
Software Design Engineering
Methods and Tools
Fujitsu Macroscope (member of the development team on Project Management)
MERISE
ITIL V3 (certified Expert Level)
ISO/IEC 20000
(certified for Foundation)
ISO 9001/2000, CobIT, CMMI (Application Level)
PMI, PRINCE II
(Application Level)
PMW, MS-Project
LANGUAGES
French: native language
English: 6
Spanish: 2

Level: 1 Starter  6 Bilingual

LOUIS DREYFUS COMPANY – LYON (07/16 – 12/16)
ITSM, ITIL, Management Consulting, Process Re engineering, Project management, Coaching:
1. Member of the ITPA team: IT Processes and Architecture:
a. Review and adaptation of existing ITSM and project management processes
b. Design and revamping of several processes to LDC context and culture.
c. Facilitation workshops to gather practitioners' feedback (3 sessions – America, Europe and Asia).
d. Consulting on process implementation, in particular for roles and responsibilities, decision making circuit.

MALAKOFF-MEDERIC (01/12 – 06/15)
ITSM, ITIL, Management Consulting, Audit, Process Re engineering, Coaching:
2. Member of the Services aux Métiers (SAM):
a. Coordination between end users / customers / business, Helpdesk and support teams
b. Management of action plan aiming to improve IS and decrease number and impact of incidents, problem management, communication and relation with business, IT department, development teams and technical support teams, covering implementation of changes and resolution of incidents, to prioritise and to manage related plans.
c. Incident Management: Manage critical and sensible incidents lifecycle, involve crisis process, report wrap-up (post mortem) of those incidents and define related improvement plan.
d. Problem Management: Manage problems in coordination with technical and application teams, and operations.
e. Change Management (including Release Management): Manage on day-to-day basis, with technical teams, project teams, Help-desk and Customers / Business / operations.
f. Global management and reporting over incidents, problems, changes / releases and levels of service.
3. Service Manager and Business Relation Manager:
a. Design of SLAs between IT Department and some customers / business units of the group:
• Main contact for the Groupe CRC – Reunion Island;
• Quatrem;
• 3932 (customers (external customers) relation – teleconsultants and sales people.
b. Implement and animate customer versus operations committees, including service report presentation with related agreed service targets.
c. Operational Management of SLAs: manage and communicate over incidents, problems and changes impacting or being able to impact customers / business units.
d. Implement a confident relationship with customers based on operations teams competencies and expertise, transparency and involvement.
4. Project leader assistant, Vigisanté project:
a. Management of external providers (4 companies, such OBS).
b. Preparation and animation of steering committees.
c. Operational Management of incidents and changes, and coordination between technical teams et business
LYDEC (WATER DISTRIBUTION AND MANAGEMENT), MOROCCO (06/14 – 05/15- IN PROGRESS)
ITSM, ITIL, Management Consulting, ISO/IEC 20000, coaching:
1. Technical Expert, 3 separated weeks:
a. Mandate of consulting, coaching and training for an ISO/IEC 20000 implementation project: design and implementation of ITIL processes and certification of the society.
b. Contact person and consultant for the audit, design, implementation and improvement of ITIL processes.

CNP (08/10 – 01/11)
ITSM, ITIL, Management Consulting, Audit, Process Re engineering, Coaching, ISO/IEC 20000:
1. Member of the operational team (6 people):
a. Mandate of consulting, coaching and training for an ISO/IEC 20000 implementation project: design and implementation of ITIL processes and certification of the society.
b. Contact person and consultant for the audit, design, implementation and improvement of some ITIL processes: incidents, problems, changes and releases.
c. Consulting and coaching to implement and/or improve operational committees (problems, changes and releases).

LSF (LAFARGE SERVICES FRANCE) (06/09 – 12/09)
Management Consulting, IT governance and steering, coaching:
1. Responsible, starting the mandate, to audit the existing IT environment:
a. Evaluation of the IT department against the market's best practices.
b. Recommendations and improvement plan.
2. Implementation of the improvement plan:
a. Design and/or enhancement of management and decision making processes.
b. Animation of operational and steering committees.
c. Coaching of team leaders (development and operations).
d. Design, development and automation of KPI and dashboards for top management.

DIFFERENTS CUSTOMERS (12/08, 12/08, 03/08 AND 10/07 - 02/08)
Management Consulting, Project Management, Coaching, Facilitation Workshops:
1. Facilitation workshops, training and coaching for many customers of EVAC in Morocco: Casablanca and Rabat.
2. Facilitation workshops, training and coaching for the Conseil Général des Hautes-Pyrénées (CG65) on Project Management and Service Desk / Incident Management.
3. Facilitation workshops, training and coaching for the Communauté Urbaine du Grand Nancy (CUGN) on Service Level Management and Service Center/Incident Management.
4. Facilitation workshops, training and coaching for the FT Group – France Telecom – (Lyon and Paris) on main ITIL support and delivery processes.

FORTIS BANK (BRUSSELLS) (08/08 – 12/08)
Management Consulting, Organisational Change Management, Incident management:
1. Responsible of the design, implementation and operational management of change and communication management on IT service management (ITSM).
2. Coaching of support teams involved in trading of the bank, highly critical availability services.

TOTAL, PLUSIEURS MISSIONS (04/08 – 03/14)
ITSM, ITIL, Management Consulting, Process Re engineering, Coaching, Facilitation workshops:
1. ITIL training since 2008 of TOTAL employees (Pau and Paris).
2. Consulting on Damascus (Syria) office reorganisation and improvement of operational processes.
3. Training, coaching and consulting on implementation of ITIL processes, mainly Incidents management, and Service Desk for Luanda (Angola) office (2 mandates on site.
4. Consulting on organisational improvement of "Trésorerie groupe" service: Audit on processes and relationship between Business, IT department and MOA.

GROUPE Z (06/07 – 07/07)
ITSM, ITIL, Management Consulting, Process Re engineering, Coaching:
1. Audit, organisational and technical consulting and coaching for the reengineering of all operations’ processes
2. Facilitation workshops to present and state the improvement plan.

VSCT – VOYAGES ******** (12/06 – 10/07)
ITSM, ITIL, Management Consulting, Process Re engineering, Coaching:
1. Audit of existing processes and organisational structure, recommendations and improvement plan.
2. Consulting and coaching for Inventory System, Incident and change management processes, and Service Desk function.
3. Design and development of Specifications document to procure an ITSM tool. Coaching on results' analysis and member of decision-making team.

ALGECO (03/07 – 05/07)
ITSM, ITIL, Management Consulting, Process Re engineering, Coaching:
1. Audit of existing processes and organisational structure, recommendations and improvement plan.
2. Consulting and coaching for Inventory System, Incident and change management processes, and Service Desk function.

IBP – BANQUES POPULAIRES (10/06 – 11/06)
ITSM, ITIL, Management Consulting, Process Re engineering, Coaching:
1. Audit of Incident Management process and Service Desk function, recommendations and improvement plan.

ARPEGE (GROUPEMENT DES CAISSES D’ÉPARGNE) (03/05 - 12/05)
ITSM, Process Engineering, training, coaching:
1. Project leader for Problem and Release management and Non standard request management when assisting ARPEGE project to implement ITIL processes: development, implementation and training around involved processes;
2. Design and driving of workshops on Problems, Incidents and Change Management;
3. Team coaching: methods, process engineering, and workshop.

DIFFERENTS COMPANIES (SINCE JANUARY 2005)
ITIL Training and workshops, Design of material, workshop animation, certification, translation:
1. Design and construction of ITIL training material in both English and French languages.
2. ITIL training sessions, including ITIL Foundation certification
3. Practitioners workshops on ITIL processes
4. Participation to French translation of version 2 and 3 of ITIL books

LA POSTE (02/96 - 02/05) discontinuously, seven different missions
Responsible of many missions regarding audit, project monitoring and process re-engineering:
1. Mission leader auditing COCOON (major project including many IS from the Direction du Courrier). Team of four people. Team management and reporting to top management of Courrier and La Poste. Mission wrap-up done directly with La Poste president.
2. Mission leader auditing GAIA (renewal of La Poste HR system). Team of four people. Team management and reporting to top management of HR department and La Poste.
3. Assistance for renewal of the internal La Poste design methodology (MCP2). ...