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missions de consultant cognos

Exemple de missions de Vlad Mihai, Consultant Cognos habitant les Hauts-de-Seine (92)

June 2015 - Present SharePoint Consultant & Administrator
Technip France
▪ Maintaining SharePoint 2007 & 2010 & 2013 platforms on-line and available in respect of the defined SLA, and ensuring the security of the SharePoint platforms
▪ Integrate SharePoint packages in the Integration, Pre-Production and Production SharePoint platforms
▪ Ensure that Pre-production staging / Production Roll-Out of software components is in line with ITIL processes
▪ Create and implement PowerShell scripts
▪ Coordinate with the infrastructure team in charge of storage to ensure backup and restore of the platforms
▪ Provide Level 2 and Level 3 support for SharePoint technologies (MOSS2007 / SP2010 / SPS2013 and Internet Explorer clients)
▪ Maintain up-to-date system documents according to system changes
▪ Follow system parameters changes and track them in the Change Management Application
▪ Create change requests and follow up their execution in coordination with BDA, Network, Storage and Security teams
▪ Ensure coordination with software vendor (Level 4)
▪ Daily administration of SharePoint 2007/2010/2013 platforms and ensure their operability
▪ Monitor the system and parameters of Symantec Protection for SharePoint Servers, DocAve 5/6 (AvePoint) and StoragePoint 4 (Matalogix)
▪ Patch the systems according to software vendor security bulletins and in line with ITIL Change
▪ Management process
▪ Ensure technology standby regarding Office 365
Business or sector Energy Industry

November 2011 – June 2015 Strategy and Analytics Consultant
IBM Romania
▪ Team and project management roles
▪ Worked with various customer enterprise environments setups including technologies like:
• Windows Server (AD, IIS, DNS, Hyper-V),
• Linux,
• VMWare,
• DB2,
• SAP,
• ABBYY FlexiCapture,
• SharePoint,
• Oracle,
• OpenPages GRC,
Business or sector Information Technology

July 2007 – November 2011 SharePoint Support Specialist
Microsoft Romania
▪ Highly trained and skilled with specific components or application
▪ Owning and resolving problems and managing customer expectations throughout the Service Request life-cycle in accordance with global standards
▪ Maintaining product expertise within the team
▪ Directly supporting customers through telephone, email and chat services
▪ Operating within Microsoft business processes and procedures
▪ Delivering high quality service to Microsoft Enterprise customers by solving complex technical problems and helping to proactively prevent new issues
▪ Realizing what the problem is and what the customer expectation is
▪ Isolating the problem and narrowing it down to a specific component by using trace analysis and other sophisticated tools
▪ Being able to work on more than one single issue at the same time
▪ Collaborating on cross-team and cross-product technical issues by working with resources from other groups globally as needed to resolve customer issues
▪ Developing workshops for colleagues, helping them to ramp up with a specific new technology
▪ Attending weekly conference calls with colleagues to talk about top issues, existing open cases and to share information
▪ Being innovative and passionate by providing solutions using the latest Microsoft technologies
▪ Enjoying learning about new technologies, products and tools which can help in finding a solution for a specific customer problem
▪ Identifying if a specific customer problem is caused by a defect in the product and let the product team know about it by filing a bug report or a design change request
Business or sector Information Technology

January 2007 – July 2007 Management Trainee
Genpact Romania
▪ 20% of previous PROCESS ASSOCIATE position (see details for the PROCESS ASSOCIATE position below)
▪ Focused on preparing for a management position by attending customer negotiations and discussions, resource management practices, quality control and improvement trainings, feedback trainings, department coordination and other management related activities
▪ Exert some authority over the PROCESS ASSOCIATE team
▪ Act as point of contact for Team Leaders / Business Leaders
▪ Creating reports that illustrate the performance of the team and presenting them to the Team Leader for discussions and action plans;
▪ Helping the Team Leader in preparing various reports for the customer
Business or sector Outsourcing

February 2004 – January 2007 Process Associate
Genpact Romania
▪ Stay updated on all news that come up in the business (IT support contract for Federal Mogul Company)
▪ Spot the training needs of associates and organize training to address these needs
▪ Create/coordinate and monitor the creation of SOPs/knowledge bases that would help the team perform better
▪ Taking calls on English and French languages
▪ Document cases for each incident
▪ Troubleshooting IT problems
Business or sector Outsourcing

February 2003 – September 2003 IT Consultant
CBRE Romania
▪ Replace with main activities and responsibilities
Business or sector Real Estate

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