Roland - Technicien WINDOWS

Ref : 210829D001
Email vérifié
Photo de Roland, Technicien WINDOWS
Compétences
iOS
AZURE
LANDESK
AIRWATCH
Expériences professionnelles
  • Migration Support Technician W7 at W10

    Artemys Paris : Opco Santé Levallois Perret 92
    Jan 2021 - Jan 2021

    Laptop imaging with setting user as PM
    Verification of profile .pst for outlook
    Preparing packaging for the various regions of the group.
    Remote desktop using "Ivanti LANDesk" to initiate the migration process.
    Explanations of the new W10 interface and how the use of outlook.
    Copying user profile with "Migwiz» to facilitate the transfer of data on the new post or the “c$” from pc to pc.

  • Technician Support Analyst

    Dechert LPP: Law Firm Paris, 08
    Jan 2021 - Jan 2021

    New User arrival preparation
    Using service now for:
    Ticket management (ServiceNow and Footprint)
    Application request for group deployment
    Equipment inventory (SCCM, ServiceNow)
    Baseware-Verian (equipment purchasing)
    Bit9 Cb Protection (Used to approve any request from users)
    Citrix Workspace
    Configuration console for the management of laptops (TSBackground for distance imaging and SCCM for remote control)
    Active Directory for user management
    Exchange Admin portal
    Phone Fleet Management (Using AirWatch Admin portal)
    Audience Hall Setup (Dual monitors, camera, headset, keyboard, mouse, and Clickshare for PowerPoint presentation)
    Cisco Room meeting setup (teams, skype, conference call)
    User profile setup (Primary user on laptop in process of imaging, password setup and okta account creation, 1st connexion configuration and

  • Desktop Support Technician

    Artemys Paris : Client DBV Technologies Paris 10
    Jan 2020 - Jan 2021

    Ticket management on GLPI
    G Suite management “Administrator”
    Password management
    "Cisco" Switch Managements (Patching, network configuration)
    MSO 0365 platform support "Azure Administrator, License purchase, Group Management with rights"
    Email exchange management
    Installation et configuration of conference rooms « Life-Size »
    Inventorying and enrolling of equipment (laptops, printers, software, systems component...)
    N2 and N3 user support on demand (Nearly 200 users) Planning, preparation of equipment, configuration user profile and installation of system (computer, telephony, video), and applications

    A Ghanaian citizen living in France since 2008, I learned the language to facilitate my integration into the French society. For me, nothing is impossible to accomplish when one is willing and motivated. I learned in my life experiences that "If someone offers you an opportunity and you're not sure you can do it, say yes, and learn to do it after." Lack of motivation is not part of my daily routine and always willing to meet any challenge given me.
    Roland ********
    VIP Desktop Support Technician
    PERMIS B

  • Desktop Support Technician

    Alain Bensoussan: Law Firm Paris 17
    Jan 2019 - Jan 2020

    Install, configure, set up and test a system and/or software and/or a component and/or workstation.
    Maintain and maintain the fleet of information systems (material, software, systems component...)
    Set up peripheral equipment, install routers and switches.
    User management (account creation, profile management, and update in AD)
    N1 and N2 user support (Nearly 200 users) Identification, diagnosis, and qualification of user support requests for hardware (computer, telephony, video) and applications
    Testing, preparation, installation, and configuration of hardware (computer, mobile phone enrollment, video conf. setup systems, networks and applications editing technical documentation and installation deployment procedures (Methodology, Intranet "WordPress" page update, Google Forms and Sites)
    Phone Fleet Management (iOS and Android Base)
    System malfunctions diagnosis, network incidents, materials, equipment, and application repairs

  • Receptionist

    Phone Regie: Client - Council of State Paris, 1er
    Jan 2017 - Jan 2018

    Badge management and monitoring of access to premises via internal software
    Physical and telephone reception of French and English customers (information, customer orientation)
    Internal transmission of information received by email or to the concerned person.

  • Caregiver Medical Institute Romainville, (93)
    Jan 2014 - Jan 2017

    Application of good business practice procedures, compliance with safety standards and protocols.
    Relationship quality with patients, contact, listening, observations, teamwork, priority of transmissions.

  • State caregiver

    Louis Couvé School in Aubervilliers (93)
    2009 - 2011

    Coordinates
    ********
    89 Carnot Ave., 93140 BONDY
    ********
    ********-********

  • Self-thought

    Bondy, 93
    Jan 2008 - Jan 2018

    Installation and maintenance of computer operating systems, hardware, and software packs.
    Regular technical assistance.
    Builds custom computers to better meet the User needs.
    Planned tasks and parts ordering for computer repairs.
    Maintaining and updating operating systems Optimize hardware and software performance.
    Keeping records of repairs, corrections and maintenance Dealing with user technical issues
    Setting up admin-user accounts and local User profiles
    Formations on best practices (safeguarding, viruses, data privacy...)
    Interact with users to determine malfunctions and the right assistance to give.

Études et formations
  • lformation

    ✓ State caregiver 2009 - 2011
    Louis Couvé School in Aubervilliers (93)
    ✓ Integrative developer training, Symfony and Mobile
    At 3W Academy - Paris 18 arr. April - Nov 2017
    ✓ High-school Certificate (Ghana) 2003 - 2006
    Saint Charles Secondary School – Tamale N/R

    COMPETENCES
    Creativity Reactivity
    Stress resistance Attentiveness
    Autonomy Good communicator

    leisure
    ✓ Sports: basketball, football, volleyball, table tennis,
    running, boxing-Thai, judo
    ✓ Others: Inventive cuisine, cinema, shopping,
    Travelling

    Language
    s
    ✓ French: read, written, spoken fluently.
    ✓ English: Native language
    ✓ African: Native Language

Autres compétences
lformation

✓ State caregiver 2009 - 2011
Louis Couvé School in Aubervilliers (93)
✓ Integrative developer training, Symfony and Mobile
At 3W Academy - Paris 18 arr. April - Nov 2017
✓ High-school Certificate (Ghana) 2003 - 2006
Saint Charles Secondary School – Tamale N/R

COMPETENCES
Creativity Reactivity
Stress resistance Attentiveness
Autonomy Good communicator

leisure
✓ Sports: basketball, football, volleyball, table tennis,
running, boxing-Thai, judo
✓ Others: Inventive cuisine, cinema, shopping,
Travelling

Language
s
✓ French: read, written, spoken fluently.
✓ English: Native language
✓ African: Native Language

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