Roland - Technicien WINDOWS

Migration Support Technician W7 at W10

Laptop imaging with setting user as PM
Verification of profile .pst for outlook
Preparing packaging for the various regions of the group.
Remote desktop using "Ivanti LANDesk" to initiate the migration process.
Explanations of the new W10 interface and how the use of outlook.
Copying user profile with "Migwiz» to facilitate the transfer of data on the new post or the “c$” from pc to pc.

Technician Support Analyst

New User arrival preparation
Using service now for:
Ticket management (ServiceNow and Footprint)
Application request for group deployment
Equipment inventory (SCCM, ServiceNow)
Baseware-Verian (equipment purchasing)
Bit9 Cb Protection (Used to approve any request from users)
Citrix Workspace
Configuration console for the management of laptops (TSBackground for distance imaging and SCCM for remote control)
Active Directory for user management
Exchange Admin portal
Phone Fleet Management (Using AirWatch Admin portal)
Audience Hall Setup (Dual monitors, camera, headset, keyboard, mouse, and Clickshare for PowerPoint presentation)
Cisco Room meeting setup (teams, skype, conference call)
User profile setup (Primary user on laptop in process of imaging, password setup and okta account creation, 1st connexion configuration and

Desktop Support Technician

Ticket management on GLPI
G Suite management “Administrator”
Password management
"Cisco" Switch Managements (Patching, network configuration)
MSO 0365 platform support "Azure Administrator, License purchase, Group Management with rights"
Email exchange management
Installation et configuration of conference rooms « Life-Size »
Inventorying and enrolling of equipment (laptops, printers, software, systems component...)
N2 and N3 user support on demand (Nearly 200 users) Planning, preparation of equipment, configuration user profile and installation of system (computer, telephony, video), and applications

A Ghanaian citizen living in France since 2008, I learned the language to facilitate my integration into the French society. For me, nothing is impossible to accomplish when one is willing and motivated. I learned in my life experiences that "If someone offers you an opportunity and you're not sure you can do it, say yes, and learn to do it after." Lack of motivation is not part of my daily routine and always willing to meet any challenge given me.
Roland ********
VIP Desktop Support Technician
PERMIS B

Desktop Support Technician

Install, configure, set up and test a system and/or software and/or a component and/or workstation.
Maintain and maintain the fleet of information systems (material, software, systems component...)
Set up peripheral equipment, install routers and switches.
User management (account creation, profile management, and update in AD)
N1 and N2 user support (Nearly 200 users) Identification, diagnosis, and qualification of user support requests for hardware (computer, telephony, video) and applications
Testing, preparation, installation, and configuration of hardware (computer, mobile phone enrollment, video conf. setup systems, networks and applications editing technical documentation and installation deployment procedures (Methodology, Intranet "WordPress" page update, Google Forms and Sites)
Phone Fleet Management (iOS and Android Base)
System malfunctions diagnosis, network incidents, materials, equipment, and application repairs

Receptionist

Badge management and monitoring of access to premises via internal software
Physical and telephone reception of French and English customers (information, customer orientation)
Internal transmission of information received by email or to the concerned person.

Application of good business practice procedures, compliance with safety standards and protocols.
Relationship quality with patients, contact, listening, observations, teamwork, priority of transmissions.

State caregiver

Coordinates
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89 Carnot Ave., 93140 BONDY
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Self-thought

Installation and maintenance of computer operating systems, hardware, and software packs.
Regular technical assistance.
Builds custom computers to better meet the User needs.
Planned tasks and parts ordering for computer repairs.
Maintaining and updating operating systems Optimize hardware and software performance.
Keeping records of repairs, corrections and maintenance Dealing with user technical issues
Setting up admin-user accounts and local User profiles
Formations on best practices (safeguarding, viruses, data privacy...)
Interact with users to determine malfunctions and the right assistance to give.