Claude - Assistant à maîtrise d'ouvrage DIRECTOR

Professional Experience

Principal - Domain and Process at Infosys Ltd 01/2011- 09/2012

Business Process Transformation Program – Technip (France) – 03/12 to 08/12 – Lead for the most complex country of a global Business Process Transformation Program. Led the deployment preparation phase activities for the 17 legal entities and build a team of 70 permanent resources.

Global HR transformation program – SGCIB (Paris) – 11/11 to 01/12 – Developed the Change Management strategy and plan for a major Financial Services company that involved 45+ countries and a new HCM organization based on the concepts of HR as a service to the organization and a strategic business partner.

HR Metrics and analytics – CISCO (CA) – 09/11 to 10/11 – Involved in the design of Oracle/PeopleSoft HR metrics, analytics and measurement tools for a worldwide organization.

Business Process standardization and PeopleSoft 9.1 ERP implementation rollout – Laureate (MD) – 02/11 to 08/11 – Program manager responsible to steering the creation of a Financial and Procurement Global Template. Designed new global financials standardized processes, a 3 levels P2P Shared Service Center organization and developed a strategic plan for the global rollout to 25+ countries. Completed program on time and within budget in spite of 20% increase of scope (45 - 60 team members).

Business Operations Advisory, Pleasanton, CA 2006-2011
Independent operations and information technology consulting services

Business Operations & Information Technology Management – Pleasanton CA
Serving in COO capacity spearheading all aspects of personally owned and operated business advisory services. Steering clients on business critical solutions, managing client’s program, leading the cultivation and nurturing of clients while overseeing operational and administrative functions such as finance, marketing, sales, contract negotiations, procurement, workforce administration, recruiting, talent retention and resource management.

Global Business Processes standardization and NetSuite SaaS solution Rollout – 11/09 to 10/10 – At FrontRange Solutions (CA), a software industry client, directed a program to generate synergies and support the international growth after new merger & acquisition by:
Building project teams comprised of c-level executives and senior managers (29 resources)
Partnering with corporate CFO and business owners to successfully deploy worldwide new standardized business processes (PTP, R2R, OTC with complex Revenue Recognition configuration) and supporting information system.
Lessening project time to maximize productivity related to operational activities.

PeopleSoft Financials integration and standardization of new merger-acquisitions – VENERE – (Rome, Italy) – 03/09 to 08/09 – Positioned travel industry client for global integration and standardization of financial organization across 4 European countries by:
Assembling high-caliber project team comprised of on-site and off-shore resources, client’s SMEs and business decision makers aligned with program scope.
Partnering with client’s PMO to effectively manage risks, budgets, and timelines.
Optimizing and standardizing P2P and OTC (Billing & Receivables) global business processes.
Minimizing productivity impacts related to operational mergers & acquisitions.

Business Operations and consulting group development – Startup consulting company (CA) – 10/08 to 03/09 – Business Operations Director. Harmonized operational structure for underdeveloped consulting firm (120 employees) as a result of orchestrating activities such as:
Developing program and project proposal framework supporting $500K to $40M initiatives.
Authoring PeopleSoft ERP implementation and upgrade methodology documentation.

PeopleSoft ERP solution design and implementation – Hedge Fund Group (NYC) – 11/07 to 09/08 – Steered a $XM program to improve the financial organization productivity by coordinating concurrent projects to re-engineer business processes, implement “business critical” PeopleSoft ERP FSCM solution and ensuring SOX compliance after IPO for a fast growing Hedge Fund company. Creatively reduced timeline by 2 weeks.

Global Program Coordination – SGCIB (Hong Kong) – 11/06 to 06/07 – Partnered with COO Asia and PMO to salvage a multi-million €uros program spanning 7 critical projects in Asia into a single integrated program that will allow the company to continue business in the foreign country by:
Synergizing core activities across 15 teams and 70 resources scattered across 5 countries.
Propelling global resources to follow time-sensitive strategies allowing all projects to go-live simultaneously.
Spearheading critical phases of global test strategy, UAT, and Change Management, including communication with all stakeholders as well as company’s C-level executives.

Project Manager – Solution design and implementation Och-Ziff Capital Management Group – New York, November 2007 to September 2008. Supporting the business needs of a fast growing Hedge Funds company and ensuring the SOX compliance of the solution implemented was the goal of this “business critical” project at Och-Ziff.

Designed a global solution to convert old and inefficient legacy system onto a single but global financial solution.
Organized and coordinated multiple concomitant projects while defined priorities, risks, implementation and testing / acceptance processes and strategy.
Authored all the project documentation templates, reporting and communication tools and processes.

Managed successfully the implementation of PeopleSoft Financials 9.0 ERP from inception to go live, from solution design to post Go Live support with a team up to 10 people.

Met the business requirements of the Och-Ziff group spread over 4 continents.
Managed the integration and coordination of other projects related to this implementation.

Organized, developed and controlled the integrated project plan, resources, test Strategy, training plan and change management workshops.

Implementation the new processes along with the new IT solution to effectively transition user from a system to the other. Provided expertise on the General Ledger, Accounts Payables and Security functionalities. Mentored junior consultants in effectively managing their tasks in a stressful environment.

Senior Project Manager/PMO – Global IT projects coordination SG-Corporate Investment Banking - Hong Kong, November 2006 to June 2007. Within the Program Management Office, planned and coordinated 5 critical projects in Asia to implement, upgrade and convert multiple applications onto a single but global Enterprise solution. Coordinated the activities with 15 teams (70 people) dispatched over 5 countries and multiple departments across the company.
Planned, organized and drove the Go Live and post Go Live support. Developed and implemented new processes as well as the use of new tools to effectively manage progress, multi-level reporting and the coordination between teams and countries.

Planned, developed and drove the global Test Strategy, UAT, Change Management and developed the Test procedures. Managed directly the execution of the test, UAT and change management phases.
Provided expertise on the General Ledger, Accounts Payables, Expenses, Purchasing and EPM Data Warehouse applications. Mentored junior project managers in effectively managing their tasks in a very stressful and difficult environment.

Senior Consultant – PeopleSoft ERP projects City of Los Angeles, April 2006 to November 2006. Organized and led a team of 12 testers and multiple consulting teams. Coordinated the testing activities between multiple departments of the City of L.A. Developed a Test Strategy, Test plan, Test scope and Test procedures to test a customized PeopleSoft Financials solution specific to the City of Los Angeles. Developed Functional/Technical Design documents for a new custom program to automatically troubleshoot recurring technical issues within the PeopleSoft applications. Provided expertise on the General Ledger/Commitment Control, Accounts Payables and Purchasing applications. Developed queries to reconcile legacy system to PeopleSoft applications. Quality Assurance Manager - Oracle / PeopleSoft Corp October

2001 to February 2006 Managed the QA teams in charge of testing General Ledger, Financial Architecture, Global Components (VAT, Intrastat, DEB, IBAN, localizations...), Integration and Business Process Flows. These teams were involved in all the phases of the SDLC. Managed the QA Automation team: This technical team was responsible for supporting the automation scripts, testing tools and processes. This team was supporting over 100 internal users and 7000+ automated scripts. 17 Direct reports: 10 locally (US) and 7 offshore (India and Brazil). Participated in improving overall company QA end-to-end processes. Developed test strategy and test plan for Black Box and White Box testing for the QA teams. Developed project plan and participated in planning resources for each testing phases. Used VAT and global expertise to develop test scenarios for all VAT and supported countries. Reviewed all test scenario and test cases along with expected results. Participated in developing the Financial QA group Test Strategy for two major releases. Improved the automation process by implementing Best Practices methodology. Engineered and created VB macros and utilities to reduce automation process time and to improve the overall quality engineering process. Dramatically decreased the amount of downtime of QA test engineers by creating and implementing new methodology (BAT). Spearheaded and developed the offshore automation team. Created and developed new quality metric system that was later adopted in part by the entire company. Trained, mentored and supervised offshore teams. Used Mercury Test Director and Quick Test Pro, Microsoft Visual Source Safe, Rational Robot, PsScript Enterprise (a proprietary automation tool).

Project Manager, PeopleSoft France October 1998 to October 2001 Designed Financials and SCM solutions and managed projects ranging from 2 to +50 Million Euros for multiple European companies (Societe Generale, Hachette/Group Lagardere, Carrefour, HP, Seagram/Pernod Ricard, Siemens, Bouygues Construction, IBM, SAMAT). Most of those projects were multi-sites, multi-countries and were coordinated simultaneously. Synchronized the integration of third party software with PeopleSoft solutions. Helped customers to architect new IT solutions to support their business growth and business requirements.
Helped designing custom in-house solutions and their integration with PeopleSoft.

Coordinated milestones and deliverables in conjunction with other consulting firms and independent subcontractors. Functional Business Process expert for Financials and SCM business process flows: Order To Delivery (OTD), Real-Time Warehouse Management, Build To Order (BTO), Procure To Pay (PTP) and Order To Cash (OTC). Performed Fit/Gap analysis for Financials and SCM applications along with processes and designed PeopleSoft solutions to fit various customer business practices. Developed Test Strategy and Test plan for new features developed specifically for European countries. Performed Glass-Box and Black Box testing and created the user documentation. Developed and maintained coordination project plans, Performed Risk Analysis and Risk Management, Successfully supplied all deliverables on time and within budget. Managed the company’s liability. Purchasing Director and Logistics Regional Manager,

EDF/GDF November 1997 to October 1998 Managed a regional Purchasing and Logistics Business Unit for the French utility company. Managed vendor’s relationship and contracts with a group of 60 buyers. Managed SAP ERP implementation project for Inventory and Procurement process flows (10 locations simultaneously) and prepare rollout for other locations.

Director of Operations and PMO, French Ministry of Defense November 1992 to November

1997 Managed the global logistic and the activities of the largest aeronautical school in France. Managed and planned activities for a group of 400+ employees and 200 students with 4 direct reports and a yearly budget of +100M Euros. Managed and planned the logistics: Inventory management, technical maintenance, safety and security, aircrafts and land vehicles, fuel, etc. Managed and planned the school’s international relationships with foreign embassies and the public relationships with local, regional and national representatives. Created and implemented a Quality Department for the training group reducing by 70% the number of student training failures after the first year. Created and designed an internal software solution to support the activities of the school. Trained students in flight and in class.

Skills Summary
PeopleSoft
General Ledger
Asset Management Applications
Accounts Payables
Order Management
Purchasing
Billing
Inventory
Account Receivables
Expenses
Commitment Control
EPM Financials Warehouse
EPM Activity-Based Management and Datamarts Manufacturing PeopleSoft
Application Designer
Query Development
PeopleTools
Process Scheduler tools
Integration Broker
Security
Test Tools
Mercury tools: WinRunner
PeopleSoft in-house tools:
7.5, Quick Test 8.0, Test
PS Query, PS Compare,
Director 8.0, SQR Robot.
PsScript Enterprise
Database
Oracle
DB2/OS390
MSSQL
Sybase
DB2/Unix Other Software
Microsoft Windows XP
MS Project
MS Office 2003 Word
Lotus Notes Excel and Power Point
MS Visual Source Safe Share Point ClearCase/Clearquest
Mac OS X iWork 8 Merlin 2 Other Accomplishments

Education

Master in Management and Global Logistics Engineering,

Major – Information System, Minor – Business development Strategy
ESSEC Cergy-Pontoise, France.

Business school Accredited by the Association to Advance

Collegiate Schools of Business (AACSB North America),

Master in Business Administration, Option Finance, International Business, IAE, Poitiers, France

Bachelor degree in Accounting and Finance, Saint-Nazaire, France

Certifications and PMP Associations
ASQ member since 2000 – American Society for Quality.
Licensed commercial helicopter pilot.
PMI member

Languages
French (mother language)
English (fluent).
German (basic)
Portuguese Brazil (reading)