Service Delivery Manager : Nouveaux profils identifiés et nouvelles missions déposées

Exemple de missions de Ray,
Service Delivery Manager habitant les Bouches-du-Rhône (13)

• PMO Expert, CMASHIPS

  (Vessel Building), Marseille (13), 5 years
  Jan 2019 - Jan 2024

  * Procurement & Supply Chain, 14 months
  ï‚· Developed tailor made application to monitor the purchase order for new-build ships materials and owner
  furnished equipment, with interactive dashboards for both project managers and purchasers in the piloting of
  materials deliveries toward shipyards. (over 100 Newbuild Ships, 8 Shipyards in Asia, over 20 points of
  delivery/storage)
  ï‚· Overall Project management, KPIs and follow-up dashboards, management meetings with Dept. Managers.
  ï‚· Data requirement and governance all around the procurement scope (items, categories, providers, warehouses,
  forwarders, finance & accounting parameters...).
  ï‚· Process design through the overall PO lifecycle, from quotation up to invoicing, documentation, awareness &
  training sessions to different user’s population, including new-comers and Singapore tower control.
  ï‚· Business, Cost, Impact and Risk analysis related to the different logistics cases, including simulations on multistorage and routing strategies.
  ï‚· Collection and prioritization of all business needs from involved dept. and external stakeholders (Procurement,
  New-Buildings, Finance, Shipyards, Forwarders, CEVA, Ships handlers...), local audit in South Korea Shipyards.
  
  * Technical Regulation Compliance, 6 months
  ï‚· Designed dedicated application for the identification and follow-up of technical regulation so to ensure
  the compliance of the vessel fleet.
  ï‚· Responsible for the coordination of the action plan, aiming to implement any required action for ensuring the
  fleet’s compliance towards regulations.
  
  * New-Building Portfolio Management (over 1billion usd), 2 years
  ï‚· Management of the new vessels building portfolio, over 100 units built in Asian shipyard
  ï‚· Proposed, designed, built and deployed series of Dashboards & KPIs at project, program and portfolio
  level, including design drawings, building progress and crew readiness.
  ï‚· Responsible for monitoring all KPIs until ships are commissioned at yards in Asia. Securing that project
  management methodology, framework and best practices are applied.
  ï‚· Prepare reports for weekly meetings, plannings, risks and cost management, results and progress
  achievement.
  ï‚· Prepare monthly activity reports, arbitration/ mitigation decisions, financial results towards top
  management. Direct reports to CMAShips Vice President.
  
  * Dual Fuel Project management, 3 years
  ï‚· Coordination of all stakeholders in the scope of dual fueled vessels (LNG / Methanol/ Hydrogen Fuel
  Cell)
  ï‚· Steering Committees preparation and animation, reporting and action plan follow-up.
  ï‚· Customized dedicated application in QlikSense for monitoring the fuel consumption with regards to
  LNG usage strategies (up to 100 vessels on a weekly basis)
  ï‚· Proposed, designed, built and deployed series of KPIs, reporting and dashboards at project and portfolio level.
  ï‚· Roadmaps and Action Plan building and follow-up with dedicated KPIs, coordination and alignment with
  all involved stakeholders.
  ï‚· Trigger climbing procedures, organize crisis meetings with safety and security teams, resolve conflicts.
  ï‚· Support and coaching to all the teams involved, providing dedicated presentation for internal/external
  communication.

• Manager / Incident-Problem Manager

  HEINEKEN (beverage producer), Paris (78), 2 years, Service Delivery
  Jan 2016 - Jan 2017

  ï‚· Implementation of an ITSM management tool (Service Now)
  ï‚· Coordination with IT development teams located in India and Romania.
  ï‚· Development and analysis of KPI / SLA, specific metrics and dashboard reporting for the board.
  ï‚· Conduct of meetings for transversal resolutions, arbitration between projects, decision making,
  ï‚· Overall coordination with department heads, presentations and communication with the head of IT Department
  (COPIL, CODIR France)
  ï‚· Coordination and piloting of Crisis Cells, Coaching and Challenge of Embedded stakeholders.
  ï‚· Implementation of a complete methodology and process for integration into the support system of each
  new service / application.
  ï‚· Achieved seamless Incident Management Resolution as result of high data completeness with low nonconformances within the ITIL/CMDB environment

• Marignane (13), 10 years Head of IT Support Service Center

  AIRBUS HELICOPTER / T-SYSTEMS,
  Jan 2005 - Jan 2015

  ï‚· Drive the outsourcing contract of 12ME annual budget, on multi-sites in France 24/7.
  ï‚· Lead the Support Service, manage several teams with total 35 people including multi-level skills (Project
  managers, Architect, System Engineers, Team leader and technician)
  ï‚· Manage a wide portfolio of IT projects, including Infrastructure, SI Integration, Software Development
  programs, ensure the overall achievement of the targeted SLA and KPI’s.
  ï‚· Analyze r