Ralph - Consultant AGILE

Career Highlights
Since 2014 Co-founder - Uprizon, Paris, France
Some references:

2011-2014 Software as a Service Senior Consultant - Accenture, Paris, France
Key responsibilities: business development, project management, solution delivery, quality insurance, coaching
Some references:

2010-2011 CRM Consultant - Logica Business Consulting, Courbevoie, France
Key responsibilities: business development, project management, recruitment, coaching and certification
Some references:

2008-2010 CRM Consultant - AVS Consulting, Paris, France (Salesforce Authorized Training Center for France)
Key responsibilities: CRM implementation, project management and coaching
Some references:

2007 Trainee - MTC Touch, Gemayzeh, Lebanon
Schneider Electric, Marketing Automation Program (30 months)
Marketing Automation Solution Manager for the Global Marketing transformation program:
- Establishment of the target architecture and roadmap for Marketo, Salesforce, Web integrations and 10+ legacy platforms
- Management of the solution team: internal and partner resources and Marketo PS, 5 geographies
- Coordination with process, change, deployment and data streams
- Solution architecture, design and implementation on Marketo and Salesforce platforms
- Definition and set up of the support / run model
- Implementation of web forms, digital ads, gated content, progressive profiling, preferences management and nurturing initiatives

Total, Digital & CRM Strategic Roadmap (3 months)
Strategy consultant within the Marketing & Services branch for the elaboration of a 10 years Digital & CRM roadmap and its localization for 7 entities:
- Elaboration of the target digital features map and its prioritization matrix by entity
- Evaluation of the expected return on investment
- Assessment of the regulatory and organizational impacts

Fromageries Bel, Sales Management Tools program (14 months)
Salesforce Sales Cloud Solution Architect & Quality Insurance Manager for a multi-country, multi-business unit program including the development of an offline application for laptops:
- Global solution architect
- Project manager for the Partner Relationship Management project
- Quality insurance manager across all phases of the program
- Responsible for the implementation of the « Store Survey Scorecard » offline dashboard
- Responsible for developing an internal asset for Field Sales Force Automation in the Consumer Goods industry for a vertical offering
“We had never experienced so few defects in a new system when entering the UAT phase.” - Yves G., Group CIO, in an interview to Salesforce after the Go Live

Schneider Electric, bridge Field Service program (15 months)
Salesforce Solution Lead for the worldwide Field Service transformation program covering 100+ countries and 8 000+ users:
- Architecture, design and customization of Salesforce and ServiceMax (AppExchange for Field Service)
- Data flows drawing between 4 different platforms
- Development of applications for Smartphones, pads and laptops (running both online and offline)
- Managing the on-site and offshore solution team including colleagues, partners, customer employees and professional services
- Alignment with process, change, and deployment streams
 
Eiffage Group, CRM audit and convergence (6 months)
Salesforce Sales Cloud Project Manager and Solution Architect for:
- Audit of the implementations of 4 subsidiaries in the same Salesforce org
- Processes re-design and solution re-engineering, recommending implementation & adoption best practices
- Data de-duplication, cleansing and enriching
- Implementation of the convergence towards the defined Core Model

Natixis Global Associates International, Global Connect CRM project (6 months)
Salesforce Sales Cloud Project Manager and Solution Architect for a multi-country project including 4 business applications:
- CRM application
- Newsletter subscriptions management and email automation engine
- Financial Back Office
- Expense Notes Management
The scope included the development of a connector with the back office and training for administrators and key users.

Mondial Assistance, Change Management Consultant for the TED CRM deployment (6 months)
CRM Change Management Consultant in charge of the delivery of:
- Change strategy: objectives and target audience, roadmap and actions
- Communication strategy: communication plan, messages of the sponsor and key stakeholders
- Training and coaching for administrators and end users
- To-be business processes modeling
- Adoption metrics
- Solution run and support model

Caisse des Dépôts et des Consignations Numérique, CRM extension (5 months)
Salesforce Sales Cloud Project Manager for the implementation of the CRM extension:
- Workshops conduct and business requirements gathering for product catalogue re-design, automated opportunity line items and contract generation, quotations and marketing campaigns
- Salesforce design and advanced configuration
- Data reworking strategy and execution
- Integration with the invoicing system via webservices
- End users training
 
Fondation BNP Paribas, Odyssée Jeunes Project (3 months)
Salesforce Service Cloud Project Manager for the implementation of educational travel funding applications part of the Odyssée Jeunes sponsorship program:
- Workshops conduct and requirements gathering
- Solution Architecture and advanced customization
- Implementation of the Web to Case and a Customer Portal for the submission and follow-up of funding applications
- Implementation of Salesforce Sites for publishing and geolocalizing the funded trips: www. ********

Mondial Assistance, Supplier Relationship Management Project (6 months)
Salesforce Sales Cloud Project Manager for the implementation of a solution for suppliers management:
- Workshops conduct and requirements gathering
- Solution Architecture and advanced customization
- Implementation of a daily replication of the Salesforce database in a local one using the Talend ETL

Veriplast Solutions, CRM Project (4 months)
Salesforce Sales Cloud Project Manager for the first CRM system of the newly acquired 10+ European subsidiaries, 120 users:
- Workshops conduct and requirements gathering for leads, accounts, contacts, customers’ lifecycles, opportunities, quotations, products, contracts, turnover and forecasts versus objectives
- Solution Architecture and advanced customization
- Implementation of dashboards for turnover and forecasts by account, group of accounts, product category, rough material category, division and production plant
- Integration with Business Objects using webservices
- Initial data loading
- Training for sales directors and sales representatives
The solution was delivered using 100% Salesforce standard configuration.

AchieveGlobal, CRM Project (3 months)
Salesforce Sales Cloud Consultant for:
- Audit of the existing solution
- Business requirements gathering, including a billing module
- Design and implementation
- End users training

Arkadin, Client 360° Project (7 months)
Salesforce Service Cloud and ******** Consultant for the implementation of a complementary module providing 360 degrees visibility on the customer’s subscriptions and billing information (Sales Cloud already live), 400 users, 22 countries:
- Audit of the existing solution
- Workshops conduct and business requirements gathering for service subscriptions, contracts, offers, SLAs, billing, users and equipments, quotations and incidents management
- Implementation of customer hierarchies editable by drag and drop and lazy loading
- Support during the solution run

EI Technologies, CRM Project (4 months)
Salesforce Sales Cloud Consultant for:
- Business requirements gathering for accounts and contacts, opportunities, forecasts and quotations
- Design and implementation
- End users training
- Support during the solution run
Thomson, CRM Project (2 months)
Salesforce Consultant responsible for the data migration:
- Data migration strategy
- Initial data loading