Olivier - Directeur de projet ITIL

Ref : 200623L003

1410 WATERLOO (Belgique)
Directeur de projet, Chef de projet, Consultant (51 ans)
Totalement mobile
Freelance

Photo d'Olivier, Directeur de projet ITIL

Compétences

CRM

AGILE

ITIL

ITSM

PMO

SQL

PRINCE II

Expériences professionnelles

Expérience professionnelle

Oct. 2011 – Sept. 2019
SENIOR MANAGER, Brussels, MLOZ (insurance fund)
· Hold various positions with a strong focus on process improvement, coaching, mentoring of
managers and development of autonomy within the teams.
· Deployed a software suite, introducing a major shift in application lifecycle management for
approximately 50 mainframe developers across 3 locations.
· Improved stability of production, measured in terms of unavailability of the systems, based
on the input of the clients. Production consists of 1700 servers, 4500 laptops on 362 sites
being subject to 1100 yearly applicative changes and 2000 operational changes.
Reached key improvements through the detection and promotion of 54 best practices,
review of the release process, better preparation and testing.
Reduced unplanned downtime and interventions by 45% in 2017 and 2018 compared with
2016.
· Leading Portfolio management office (2 years), kept overall projects and change requests
within budget: yearly average around 100 projects (17000 man-days), 1000 change requests
(12000 man-days) and 40 going concern areas (18000 man-days).

Mar. 2010 – Oct. 2011
TRANSITION MANAGER, Brussels, Capgemini (consulting)- For Delhaize, a large retailer
· Outsourced the activities of 3 internal development teams, resulting in a total of 25 people.
Services were smoothly transferred in 1 year without any negative impact on quality or
continuity of service.
· Took full responsibility for the quality of an HR package being adopted in replacement of
100+ internal applications. The key focus was on salary calculations of 16.000 Belgian
employees.

Apr. 2008 –
Nov. 2009
ENGAGEMENT MANAGER, Brussels, Devoteam (consulting) – for STIB, a public
transportation company
· Led the implementation of IT service management (ITIL based) as well as the MoBIB card
deployment in Brussels.

May 1998 –
Jan. 2008
VARIOUS MANAGEMENT ROLES, Brussels and Bangalore, IMS Health (pharma software &
data)
· Managed international activities within the ICT operations, implementations,
development, support, documentation, and quality.
· Did setup activities in India dedicated to European subsidiaries. Ran preliminary audits of
operations in Italia, Spain, Belgium, UK, Portugal, Greece. 100 positions were concretely
moved from Europe to India within 2 years.
· As the implementation manager, followed up on up to 10+ parallel projects (50 to 1000+
man-days per project), coordinated the European deployment of a CRM for UCB.
· Managed change and organizational models along with 4 mergers: Walsh, IMS Health,
Synavant, Dendrite, Cegedim.
· Created a variety of solutions to facilitate recurring cost-saving plans: sharing resources
with partner companies, detecting issues on the client-side rather than waiting for support
requests, externalizing very specific expertise, etc.
· Completed a 4-week assignment as the country crisis manager to resolve an issue affecting
about 100+ people not being able to work due to repetitive cyber-attacks.

Études et formations

CORE EXPERTISE & VALUE PROPOSITION

ICT SDLC & Operations management
o Managing development projects and daily
operations (supporting 7 countries).
o Increasing operational efficiency and quality, focusing on high added-value activities, implementing saving programs.
o Deploying ad hoc project management, Prince2 or Agile based, promoting Agile thinking and continuous improvement.

Process & organizational improvement
o Running audits, understanding business process and needs.
o Developing enhanced processes/organizations inspired by best practices.
o Defining and running an action plan, promoting change, implementing continuous measurement and improvement.

Transition management
o Outsourcing/offshoring of services (100 people for
9 countries), merger in a post-acquisition context,
major software deployment (up to 10
simultaneous projects), and digital
transformation.
o Performing impact study, setting up
infrastructure, organizations, processes, and tools.
o Handling change management.

Leadership
o Leading multicultural local and virtual.
multidisciplinary teams.
o Building team spirit and cohesion, developing
team autonomy and employee empowerment.
o Coaching, mentoring future leaders in the
professional environment.

EDUCATION
1990-1994 Major in business economics, minor in human resources, ICHEC.

LANGUAGES
Speak Listen Read Write
French Native Native Native Native
English Fluent Fluent Fluent Fluent
Spanish Good Good Fluent Fair
Dutch Fair Good Good Basic

Certificates:
o Agile PM foundation, Agile Business Consortium, 2020.
o MSP (Managing Successful Programs) foundation, Axelos, 2020.
o Prince2 foundation, Axelos, 2020.
o ADKAR Change Management, Prosci, 2017.
o Change Management Practitioner, Change Management Institute, 2015.
o ScrumMaster, Scrum Alliance, 2015.
o Application Services Library (ASL) foundation, ASL BiSL, 2011.
o CobiT 4.1 foundation, ISACA, 2010.
o ITIL v3 & v2, Axelos, 2008 & 2005.
o Software testing foundation, ISTQB, 1999.

Full education and trainings:
o Coaching & Mentoring, BAO-Elan Vital Learning, Brussels, 2015-2016.
o Dutch intensive courses, Nederlandse Academie, Brussels, 2009-2010 (3 months).
o Prince2 foundation & practitioner, London, 2009.
o ISO 20000 lead implementer, Veridion, Brussels, 2009.
o ISO 27001 lead auditor, Veridion, Brussels, 2009.
o Diploma in Human Management, ICHEC, Brussels, 2007.
o Sales techniques: objections & price, Sales Guide, De Haan, 2007.
o Introduction to ISO and CMM, Dendrite Certification Team, Bangalore, 2004.
o Presentation skills, Synavant Global Education Team, Drogenbos, 2003.
o Microsoft Project 2000/XP, Guidance, Brussels, 2002.
o Siebel Core Consultant, Siebel University, Munich, 2000.
o Oracle 8i Administration, Oracle Education Center, Diegem, 2000.
o Core Management, IMS Health Internal Training Center, Waterloo, 2000.
o Accessing databases with Visual Basic, Brussels, 1998.
o Automating Software Testing and Reviews, Software Development Technologies, Ed Kit, Brussels, 1998.
o European Master in Interactive Multimedia Business (1st year), ISC Saint-Louis, Brussels, 1997- 1998.
o Specialization in Financial Management, ISC Saint-Louis, Brussels, 1994-1995.