Wajdi - Business Analyst EXCEL

EXPERIENCE

++ FREELANCE : BUSINESS INTELLIGENCE DEVELOPER SINCE JUN
2019 .
Portugal : Jun 2020 : Present, Manager technical support INFOPROdigital (Webikeo) :
-Management of the team technical support
-Coaching and training
-Assistance and participation in support projects
-Management of tickets and live emergencies joined to the Webikeo platform
Webinar (N2)
-Report KPIs

Portugal : Jun 2019/Jun 2020 : IT SUPPORT INFOPRO-DIGITAL (SI) :
-Managing routine network and desktop maintenance and monitoring ,
-Active directory management
-Config IP-phone / Softphone with the Xivo solution
-Management and configuration of the Hermes platform voip

Tunisia : May 2018/Jun 2019 : Business-analyste (Marketing Digital) -
THIRDEYE (Philip Morris International) :
-BI: Reporting and creation of Dashboards (Excel, Tableau, Salesforce, Power
BI, Einstein-analytics).
-Management of the digital application (JIRA Ticket, cloud marketing).

Tunisia : Sep 2012/May 2018 : Manager VOIP / Data-analyste Venturis :
-In charge of creation, configuration and supervision of outgoing and incoming
call campaigns.
-Creation of IVRs (IVRs).
-Ensured the proper functioning of the Voip platform (Vocalcom Hermes V4 /
V5- ACD / Elastix solution).
-BI: Reporting and creation of Dashboards (Excel, QlikView and
QlikSens, Tableau software).
-Network administration and maintenance of the IT equipment.
CONTACT

INFORMATION
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Rua Cooperaçao
31, 2890-105 Alcochete,
Portugal
915611552
Date of birth : Oct 8,
1984
Nationality : Tunisian
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m/in/wajdi-********-b9848
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Tunisia Sep 2011/ Sep 2012 : Cash collector Venturis :
-Remind debtors in arrears of payments by email, post or call.
-Management of disputes, negotiation of payment terms.
-Management of incoming and outgoing payment flows and monitoring of
their breakdown.
-Importation of capital to be recovered on the portal and management of
updates.
-Manage direct mailing campaign

Tunisia May 2010/Aug 2011 : Technical support Concentrix (stream
global services) :
-Hardware and software technical assistance for customers to resolve
problems related to their HP (printers,laptop and desktop)