Haithem - Assistant à maîtrise d'ouvrage SQL

Experience Focus
Consulting, Advice and IT Services
ITSM Consultant

Sectors
Telecommunication
Informatics

Projects
11/2014 – 12/2017 Customer: Safaricom Kenia
Sector: Telecommunication
Project Name: Implementation of HP Tools : Temip
Integration with BMC Remedy
Project Description:
Install and qualify new services on the platform prod.
Deliver installation and operation guides to the clients.
Deliver administration and implementation guides to the clients.
Assist when operating into production.
Assist with Solution Support Team.
BO SAP Management and Reporting.
Integration between BMC Remedy und TeMIP. (Load Balancer).
Activities:
Attend, lead meetings with clients.
Assist the operator during production, Missions for the clients.
Technical coordinator of the support team.
Install and qualify new services on the production platform.
Follow updates.
Reporting.
TeMIP fault management
Install and administrate Windows Server R2 Standard.
Install, configure and administrate TeMIP.
Integrate Access Modules (CORBA, IST & ASCII).
Install, configure TeMIP Patches (ALB, OUTAGE).
Specify, design, implement and test HP OV TeMIP (FS, PS, TNS and ORBIX).
Install, configure and administrate NNMi.
Develop Perl/shell Script.
Install and administrate RHEL.
Keywords: RAN, CORE, LTE, UMTS, MPLS, CS, PS, SDM, Oracle, SQL Server, Javascript.
Remedy BMC (ITSM)
Integration between TeMIP and Remedy.
BMC Remedy Developer Studio.
Generate Reports.
Tools:
RedHat, Windows server, Perl scripting


11/2014 - 11/2017 Customer: Ooredoo Group and Mobilis- Algeria and Tunisia and Oman
Sector: Telecommunication
Project Name: Implementation of HP Tools : TeMIP
Integration with HPSM
Project Description:
Implementation, installation of HPSM 9.4. Services.
Technical support for delivered products.
Incident module, problem module, integration between HPSM and TeMIP, SLA.
Activities:
Write the technical specification files for the test applications of the module Change, Incident, Problem for the group Ooredoo Algeria.
Realization of JavaScript developments.
Tests and recipes of solutions in customer environments, then go into production.
Oracle database management, table creation, reporting.
Reporting, daily meetings (SCRUM) with Solution Support Team.
HPSM: change, incident and problem module.
HPSM: Connect-it 9.5 implementation and TT Liaison configuration and installation.
Upgrade HPSM 9.2 to 9.3 then 9.5.
HPSM. Wizards, forms and notifications configuration, Tables creations.
HPSM command lines.
Workflow, rad expression.
HP SERVICE MANAGER (ITSM)
Install, configure and administrate HP Service Manager.
Install Configure SAP on production platform.
Generate Report from BO.
Secure client access to HPSM (HTTPS access with SSL configuration).
Create and define work-flow with Service Manager.
Create and define Format and FormatCtrl with Service Manager.
Create and define RuleSet with Service Manager.
Create and define Wizard with Service Manager.
Create and define Dbdict, Display-Option, HTLM-templates and Notifications with Service Manager.
Install, configure and administrate Oracle Server 11gR2.
Tools:
SQL developer, JavaScript, JQuery, SQL Server 2012, HPSM, SSL, HTTPS.

11/2017 - 11/2018 Customer: Elior Group, Paris France
Sector: Informatics
Project Name: Implementation of EasyVista tools
Project Description:
Qualification and correction of anomalies.
Administration of the Easyvista platform.
Analyses and impact studies.
Activities:
Integration of incident catalogs and service requests.
Establishment of domains for the subsidiaries of the group.
Updating and integrating services for Apps Portal users.
Model incident workflows and service requests.
Set up reports / indicators.
Tools:
SQL developer, JavaScript, EasVista, APPS Developer.
11/2017 - 11/2018 Customer: Dexia Bank, Paris France, La defence.
Sector: Informatics
Project Name: Implementation of Servicenow tools
Project Description:
Migration from EseayVista to ServiceNow.
Administration of the platform.
Activities:
Integration of ITSM Module.
Model incident workflows and service requests.
Create/Modify workflow.
Tools:
SQL developer, JavaScript, EasVista, APPS Developer.

12/2018 - Now Customer: BioNtech, Frankfurt Germany
Sector: Informatics, Medecine.
Project Name: Implementation of ServiceNow modules
Project Description:
Implementation of service portal.
LDAP, Incident, Request fulfilment.
Script Include, Business rule, client script, UI policies, UI actions.
Integration between Google Calendar and ServiceNow.
Activities:
Integration of catalog Items Service portal.
Upgrading Servicenow from London to Madrid Release.
Model incident workflows and request.
Set up reports / KPI.
Support activities tasks.
Tools:
JavaScript, Servicenow.

12/2018 – 12/2019 Customer: UMB, APG/SAG, Frankfurt Germany
Sector: Informatics, Finance.
Project Name: Implementation of ServiceNow modules
Project Description:
Implementation of service portal.
LDAP, Incident, Request fulfilment.
Script Include, Business rule, client script, UI policies, UI actions.
Integration between Servicenow and ServiceNow.
Create/Modify workflow.
Rest Messages.
Activities:
Integration of Automated Test Framework (Test and Suite).
Integration with Jira using Rest.
Model incident and request workflows, assignment rule, reference qualifier…
Tools:
JavaScript, Servicenow.
12/2018 – Now Customer: UMB, APG/SAG, Frankfurt Germany
Sector: Informatics, Finance.
Project Name: Integration between ServiceNow and Jira.
Project Description:
Creation and configuration of business rule, script include, rest mes-sages.
Activities:
Creation and configuration of business rule for create / update / resolve incident from Jira to Servicenow.
Creation and configuration of business rule for create / update / resolve incident from Jira to Servicenow.
Creation and configuration of rest messages and HTTP method (PUT, POST) authentication ...