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Exemple des emplois de Victor,
freelance STIBO résidant dans Paris (75)

Project Manager (Freelance)
Schneider-Electric Global Digital Organization
2011 - 7/2020
(PIM, DAM & Data) APC brand integration in Schneider-Electric Global Product Information Management solution &ndash 3 years
Business team: USA IT Delivery: France, Belarus, India
⦁ Led & coordinate the full APC scope Products & Digital Assets integration into Schneider-Electric PIM/DAM & Publication to Front-ends
⦁ Ensured product visibility on eCommerce web-sites, Product Data integration & continuity throughout the IT landscapes
⦁ Coordinated Product Manager Change management & transition to new Stibo Systems tool
⦁ Led the integration team & supervised the end to end the project execution to Senior executives
⦁ Ensured global KPI&rsquos are met (end-customer satisfaction & end to end Data consistency)
⦁ Technology & Methodology: Stibo Systems, ETL Talend, Agile

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(Salesforce & Customer Care) Fee-based Advanced Support implementation into Salesforce Partner Community suite &ndash 2 years
Business team: USA IT Delivery: France, India
⦁ Led the project implementation from Architecture pre-study to project closure
⦁ Customer Care features: Case/Contract Management, Chat, Private content access
⦁ Global implementation (multi-context support Offer)
⦁ Fee-based support Turnover: 6 M$/year
Technology: Salesforce Partner Community

Global Deployment Project Manager
(CTI & Customer Care) Genesys/Nice Systems
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Led the Global CTI & Quality Management vendor tender & selection
⦁ Coordinated the IT integration architecture (network infrastructure, salesforce CRM integration)
⦁ Key contributor to define the global CTI project deployment methodology & multi-channel integration architecture study
⦁ Coordinated the Global Customer Care process definition through process advocates network
⦁ Monitored budget forecasts, accruals, project resources, risks and mitigation actions.
⦁ Key contributor to the Global deployment strategy and monitoring deployment progress (40+ countries)
Technology: Genesys, Salesforce console, Nice Systems, Nice Workforce Management

Operations Director (2007 &ndash 2010) & Administrative Director (2010-2011)
Société Générale Consumer Finance Turkey
2007 - 2011
Acted as a transversal role in the organization to enable bank operation Managing support function departments (9 direct reports & ~60 total staff reporting):
⦁ Business Analyst:
⦁ Product development & Operations (Sales, Risk, Operations, Finance)
⦁ Infrastructure deployment (Receivable Systems, Workflows, Call Center Platform)
⦁ Customer Service, Outbound Direct Sales: Back & Front Office (Sales & CC Operations)
⦁ Cash Operations: Incoming & Outgoing payments activities
⦁ POS Merchants: Pricing & Commissioning Management
⦁ Purchasing: Management of bank Purchases from tender to selection
⦁ Facilities: Offices/Branches Launch & Management
⦁ Internal Control: Process controls & Compliance with regulation and internal banking rules (includes BCP Management)
Technology: Evolan banking system

Operations Account Manager & IT
General Electric Money Bank, South Europe Region
2005 - 2007
Location: France, Italy, Spain
⦁ In charge of implementing HQ operations strategy, leveraging system and process best practices across the region (Consumer Finance Credit operation across 9 countries)
⦁ Low Cost Country manager:
⦁ Assessing outsourcing opportunities from south west operations countries to low salary workforce locations
⦁ Managing implementation from business case & project funding to process roll-out
⦁ Customer Service and Service & CRM manager:
⦁ Leading front office & Call Center tool deployment strategy (Avaya/Davox/Pega Systems/Ekip)
⦁ IT Project Portfolio Management (France Operations Scope)

Functional & Technical consultancy
EMEA FreeLance Contact Center & Operations
2001 - 2005
Asia Cell (Wataniya Group), Iraq (8 months) VoIP deployment project manager (9 CC sites 150 Agents)
⦁ Nejma (Wataniya Group), Algeria (6 months) Contact Center launch project Manager
⦁ ING Bank, France (2 months) CTI-VoIP Telephony integration study
⦁ DHL Italy, Spain (4 months) Merge Operations business case study
⦁ SKY TV Italia (6 months) Genesys technology advisor
⦁ Verizon CCS Europe (12 months) CTI Pre-sales engineer
⦁ Infomobile (2 months) Back-office Process optimization

Developer
Cohéris &ndash CRM/CTI C++
1997 - 1999

Ferma &ndash Telecom Italia Call Center technology deployment
1999 - 2001

Technology: C++, HTML, php, javascript, SQL