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Stibo
ASAP
94 - Arcueil
6 mois
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SQL APACHE KAFKA
ASAP
Lille
3 mois
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Consultant MDM

MDM PIM
ASAP
Télétravail
10 mois
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JAVA UNIX SQL
ASAP
59 - Lille
10 mois
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Consultant STIBO SYSTEM

Stibo
ASAP
67 - Strasbourg
2 mois
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STEP7
ASAP
38 - Grenoble
3 mois
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Aperçu des missions de Victor,
freelance STIBO habitant Paris (75)

  • Project Manager (Freelance)

    Schneider-Electric Global Digital Organization
    2012 - Jan 2020

    (PIM, DAM & Data) APC brand integration in Schneider-Electric Global Product Information Management solution – 3 years
    Business team: USA; IT Delivery: France, Belarus, India
    ⦁ Led & coordinate the full APC scope Products & Digital Assets integration into Schneider-Electric PIM/DAM & Publication to Front-ends
    ⦁ Ensured product visibility on eCommerce web-sites, Product Data integration & continuity throughout the IT landscapes
    ⦁ Coordinated Product Manager Change management & transition to new Stibo Systems tool
    ⦁ Led the integration team & supervised the end to end the project execution to Senior executives
    ⦁ Ensured global KPI’s are met (end-customer satisfaction & end to end Data consistency)
    ⦁ Technology & Methodology: Stibo Systems, ETL Talend, Agile

    (Salesforce & Customer Care) Fee-based Advanced Support implementation into Salesforce Partner Community suite – 2 years
    Business team: USA; IT Delivery: France, India
    ⦁ Led the project implementation from Architecture pre-study to project closure
    ⦁ Customer Care features: Case/Contract Management, Chat, Private content access
    ⦁ Global implementation (multi-context support Offer)
    ⦁ Fee-based support Turnover: 6 M$/year
    ⦁ Technology: Salesforce Partner Community

    (CTI & Customer Care) Genesys/Nice Systems Global Deployment Project Manager – 4 years
    ⦁ Led the Global CTI & Quality Management vendor tender & selection
    ⦁ Coordinated the IT integration architecture (network infrastructure, salesforce CRM integration)
    ⦁ Key contributor to define the global CTI project deployment methodology & multi-channel integration architecture study
    ⦁ Coordinated the Global Customer Care process definition through process advocates network
    ⦁ Monitored budget forecasts, accruals, project resources, risks and mitigation actions.
    ⦁ Key contributor to the Global deployment strategy and monitoring deployment progress (40+ countries)

    ⦁ Technology: Genesys, Salesforce console, Nice Systems, Nice Workforce Management
  • Société Générale Consumer Finance Turkey
    2007 - 2011

    Operations Director (2007 – 2010) & Administrative Director (2010-2011)
    Acted as a transversal role in the organization to enable bank operation; Managing support function departments (9 direct reports & ~60 total staff reporting):
    ⦁ Business Analyst:
    ⦁ Product development & Operations (Sales, Risk, Operations, Finance)
    ⦁ Infrastructure deployment (Receivable Systems, Workflows, Call Center Platform)
    ⦁ Customer Service, Outbound Direct Sales: Back & Front Office (Sales & CC Operations)
    ⦁ Cash Operations: Incoming & Outgoing payments activities
    ⦁ POS Merchants: Pricing & Commissioning Management
    ⦁ Purchasing: Management of bank Purchases from tender to selection
    ⦁ Facilities: Offices/Branches Launch & Management
    ⦁ Internal Control: Process controls & Compliance with regulation and internal banking rules (includes BCP Management)
    ⦁ Technology: Evolan banking system

  • Operations Account Manager & IT

    General Electric Money Bank, South Europe Region
    2005 - 2007

    Location: France, Italy, Spain
    ⦁ In charge of implementing HQ operations strategy, leveraging system and process best practices across the region (Consumer Finance Credit operation across 9 countries)
    ⦁ Low Cost Country manager:
    ⦁ Assessing outsourcing opportunities from south west operations countries to low salary workforce locations
    ⦁ Managing implementation from business case & project funding to process roll-out
    ⦁ Customer Service and Service & CRM manager:
    ⦁ Leading front office & Call Center tool deployment strategy (Avaya/Davox/Pega Systems/Ekip)
    ⦁ IT Project Portfolio Management (France Operations Scope)

  • Operations Expert

    EMEA FreeLance Contact Center
    2001 - 2005

    Functional & Technical consultancy
    ⦁ Asia Cell (Wataniya Group), Iraq (8 months) VoIP deployment project manager (9 CC sites; 150 Agents)
    ⦁ Nejma (Wataniya Group), Algeria (6 months) Contact Center launch project Manager
    ⦁ ING Bank, France (2 months) CTI-VoIP Telephony integration study
    ⦁ DHL Italy, Spain (4 months) Merge Operations business case study
    ⦁ SKY TV Italia (6 months) Genesys technology advisor
    ⦁ Verizon CCS Europe (12 months) CTI Pre-sales engineer
    ⦁ Infomobile (2 months) Back-office Process optimization

  • CTI Senior Consultant

    eLoyalty – CRM
    1999 - 2001

    Location: France, UK, Germany, Netherlands, Austria
    ⦁ Technical integration CRM/CTI
    ⦁ CRM business analyst

    ⦁ Technology: Genesys, Clarify, Siebel
  • Developer

    Cohéris – CRM/CTI C++
    1997 - 2001

  • Ferma – Telecom Italia Call Center technology deployment
    1997 - 2001

    Technology: C++, HTML, php, javascript, SQL
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