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Résumé des emplois de Victor,
freelance STIBO résidant dans Paris (75)

• Project Manager (Freelance)

  Schneider-Electric Global Digital Organization
  2011 - Jan 2020

  (PIM, DAM & Data) APC brand integration in Schneider-Electric Global Product Information Management solution &ndash 3 years
  Business team: USA IT Delivery: France, Belarus, India
  &#10625 Led & coordinate the full APC scope Products & Digital Assets integration into Schneider-Electric PIM/DAM & Publication to Front-ends
  &#10625 Ensured product visibility on eCommerce web-sites, Product Data integration & continuity throughout the IT landscapes
  &#10625 Coordinated Product Manager Change management & transition to new Stibo Systems tool
  &#10625 Led the integration team & supervised the end to end the project execution to Senior executives
  &#10625 Ensured global KPI&rsquos are met (end-customer satisfaction & end to end Data consistency)
  &#10625 Technology & Methodology: Stibo Systems, ETL Talend, Agile
  
  -
  (Salesforce & Customer Care) Fee-based Advanced Support implementation into Salesforce Partner Community suite &ndash 2 years
  Business team: USA IT Delivery: France, India
  &#10625 Led the project implementation from Architecture pre-study to project closure
  &#10625 Customer Care features: Case/Contract Management, Chat, Private content access
  &#10625 Global implementation (multi-context support Offer)
  &#10625 Fee-based support Turnover: 6 M$/year
  Technology: Salesforce Partner Community
  
  Global Deployment Project Manager
  (CTI & Customer Care) Genesys/Nice Systems
  -
  Led the Global CTI & Quality Management vendor tender & selection
  &#10625 Coordinated the IT integration architecture (network infrastructure, salesforce CRM integration)
  &#10625 Key contributor to define the global CTI project deployment methodology & multi-channel integration architecture study
  &#10625 Coordinated the Global Customer Care process definition through process advocates network
  &#10625 Monitored budget forecasts, accruals, project resources, risks and mitigation actions.
  &#10625 Key contributor to the Global deployment strategy and monitoring deployment progress (40+ countries)
  Technology: Genesys, Salesforce console, Nice Systems, Nice Workforce Management

• Operations Director (2007 &ndash 2010) & Administrative

  Société Générale Consumer Finance Turkey
  2010 - 2011

  Acted as a transversal role in the organization to enable bank operation Managing support function departments (9 direct reports & ~60 total staff reporting):
  &#10625 Business Analyst:
  &#10625 Product development & Operations (Sales, Risk, Operations, Finance)
  &#10625 Infrastructure deployment (Receivable Systems, Workflows, Call Center Platform)
  &#10625 Customer Service, Outbound Direct Sales: Back & Front Office (Sales & CC Operations)
  &#10625 Cash Operations: Incoming & Outgoing payments activities
  &#10625 POS Merchants: Pricing & Commissioning Management
  &#10625 Purchasing: Management of bank Purchases from tender to selection
  &#10625 Facilities: Offices/Branches Launch & Management
  &#10625 Internal Control: Process controls & Compliance with regulation and internal banking rules (includes BCP Management)
  Technology: Evolan banking system

• Operations Account Manager & IT

  General Electric Money Bank, South Europe Region
  2005 - 2007

  Location: France, Italy, Spain
  &#10625 In charge of implementing HQ operations strategy, leveraging system and process best practices across the region (Consumer Finance Credit operation across 9 countries)
  &#10625 Low Cost Country manager:
  &#10625 Assessing outsourcing opportunities from south west operations countries to low salary workforce locations
  &#10625 Managing implementation from business case & project funding to process roll-out
  &#10625 Customer Service and Service & CRM manager:
  &#10625 Leading front office & Call Center tool deployment strategy (Avaya/Davox/Pega Systems/Ekip)
  &#10625 IT Project Portfolio Management (France Operations Scope)

• Functional & Technical consultancy

  EMEA FreeLance Contact Center & Operations
  2001 - 2005

  Asia Cell (Wataniya Group), Iraq (8 months) VoIP deployment project manager (9 CC sites 150 Agents)
  &#10625 Nejma (Wataniya Group), Algeria (6 months) Contact Center launch project Manager
  &#10625 ING Bank, France (2 months) CTI-VoIP Telephony integration study
  &#10625 DHL Italy, Spain (4 months) Merge Operations business case study
  &#10625 SKY TV Italia (6 months) Genesys technology advisor
  &#10625 Verizon CCS Europe (12 months) CTI Pre-sales engineer
  &#10625 Infomobile (2 months) Back-office Process optimization

• Ferma &ndash Telecom Italia Call Center technology deployment

  1999 - 2001

• Developer

  Cohéris &ndash CRM/CTI C++
  1997 - 1999