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Résumé d'expériences de Joachim,
freelance PIPEDRIVE résidant dans Paris (75)

• Salesforce Project

  Management / Architecture / Integration / Business Operations (1 year 6 mo)
  2021 - aujourd'hui

• Business Operations Paris, France

  AB Tasty
  2020 - 2022

  Salesforce Lead Solution Architect - 100 users - 7 months as a freelance
  Managed the scaling-up of AB Tasty Salesforce instance in line with its new Enterprise positioning
  - Engaged with cross-functional teams to align on processes and tool evolution (Sales, Billing, Marketing)
  - Performed a full functional and technical audit, and refactored all declarative automations
  - Designed a short term action plan and long term roadmap
  - Implemented new run (user support, bug fixes) and project management processes
  - Rolled-out data quality initiatives, new features, and third party integrations

• Salesforce

  Levanapure player consulting start-up Paris, France
  2019 - 2020

  Project Manager - Left before my trial period ended for an opportunity to work abroad
  Main project
  Renovation Man, indoor restoration start-up - 30 users - Salesforce implementation
  - Led business workshops on user journeys (lead acquisition, project management, after-sales services)
  - Designed a new data model providing extended visibility over clients and partners pipeline
  - Set-up Salesforce instance, and performed data migration from Pipedrive CRM
  - Wrote functional and technical specifications, and provided Salesforce trainings

• Sales Effectiveness Lead

  Criteo - EMEA Sales Operations – Large Customers Paris, France
  2018 - 2019

  Responsible for sales processes and tools improvements for 90 commercial people across 10 offices
  - Assessed as-is situation and setup a re-engagement strategy on processes and tools (Salesforce)
  - Engaged with cross-functional teams to design scaled processes (marketing, billing, sales specialists)
  - Supported users and management on tools usage and reporting
  - Animated key users community and regional POCs on tools
  - Represented the region needs within central & Internal IT teams

• Global Business ServicesSenior Functional Consultant - Interactive Experience - Customer Platforms

  IBM FranceBois-Colombes, France (3 years)
  2015 - 2017

  Experience - Customer Platforms
  Digital transformation and user experience projects practice

• Salesforce Project Manager

  Main projects (6 months) GGE Group - France - 20 users (POC scope)
  aujourd'hui

  Managed 4 developers and 2 Product Owners
  - Ensured the design and roll-out of features required for progressive Salesforce roll-outs throughout french
  schools (500+ target users)
  - Designed and tracked global planning with internal stakeholders and third-party application integrators
  (10+ people)

• Project Manager and Lead Integration

  GGE Group - STUDI - 580 users - Salesforce
  aujourd'hui

  Managed 2 developers and ensured roll-outs of improvements and features in line with a defined core model
  - Redefined backlog and sprint organization (prioritization, planning, reviews, …)
  - Led business workshops with business analysts and product owner
  - Acted as unique point of contact with group core model business and technical team
  - Reviewed and documented business processes
  - Implemented various flows and performed code reviews
  - Main functional scope : Continuum of actions (predefined sales and customer service sequence of
  interactions with customers) , Omnichannel (Twilio implementation), Marketing Cloud

• Business transformation and Salesforce CRM deployment

  BNP Paribas Factor – 400 users
  aujourd'hui

  Delivered multiple features roll-outs to digitize internal processes
  - Coordinated a project team of 3 people (technical and junior consultants)
  - Prepared and animated business workshops (sales, marketing, billing, customer support, IT, legal)
  - Wrote detailed functional specifications and use cases
  - Set up Salesforce applications and performed APEX & R developments