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Résumé d'expériences de Massinissa,
freelance DETERMINE résidant dans ?

PROFESSIONAL EXPERIENCES

TCS/SANOFI - Service desk analyst
2020 Oct-Today
Budapest - HUNGARY

Main tasks:
Troubleshoot IT related issues (Microsoft
Products, Virtual Desktops, Cloud computing,
SharePoint, ServiceNow) and handle
customer requests.
• Provide remote support through different
channels such as telephone, email, or chat.
• Create templates and Trainings.
• POC for the team when the tickets for VIP
are opened.

CONEXLOG/UPS - Team lead
2018 Nov - 2020 Sep
Algiers - ALGERIA

Main tasks:
Still providing some aspects of the previous
roles as an IT Coordinator
• Set clear goals and KPIs
• Set project deadlines and delegate tasks.
• Oversee day to day teams’ operation and
performance.
• Monitor team performance and report it.
• Provide coaching for training needs.
• Collect team’ feedback, resolve conflicts and
issues faced.

CONEXLOG/UPS - IT coordinator/Admin
2017 Sep - 2018 Oct
Algiers - ALGERIA
Main tasks:
Implementation of networks from scratch
within physically separated locations (Servers,
routers, Firewalls, Printers…).
• Creating and Managing Computer/User
Accounts in an Active Directory Environment
• Maintain server architecture security and
create/monitor system performance/backups.
• Manage user Access (Establishment/update
of the Groups strategies).
• Providing technical support for staff and
back-end system users.
• Troubleshooting system and server errors.
• Monitoring system performance.
• Determine the best solution based on the
business needs (hardware/Software).
• Tests/Deployment of business applications
• Determine the best solution based on the
business needs (hardware/Software).
• Evaluate the interface between hardware and
software.
• Perform as a liaison with other business
functions.
• configuring and deploying various
virtualization technologies.
• Perform remote troubleshooting through
diagnostic techniques and pertinen questions.
• Determine the best solution based on the
issue and details provided by employees.
• Providing technical support for staff and
back-end system users.