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SENIOR BUSINESS ANALYST
NSI IT Software & Services
février 2023 - aujourd'hui
I held the position of freelance Senior Business Analyst within the IT department (i-City) of the Brussels City administration. My responsibilities included supporting the organization in the design, optimization, and governance of business processes in close collaboration with process analysts and subject-matter experts.
I conducted detailed analysis and finalization of more than 20 business processes to ensure their coherence, completeness, and alignment from both a business and technical perspective.
I also performed the functional analysis of 40 business processes to enable the digitalization of public services through the citizen portal and the internal CiRM/CMT platform. This work included assessing the target architecture, evaluating available capabilities, and ensuring the organization’s readiness for implementation..
PRINCE 2, AGILE SCRUM, BPMN, UML, MS OFFICE, MS PROJECT, SERVICE NOW, MS VISIO, ARCHIMATE, AZURE, DB ORACLE, MS SHAREPOINT

IT PROJECT MANAGER
BELGIAN MINISTERY OF HEALTH
septembre 2019 - février 2023
I manage and coordinate the BelRAI project at federal level by working with many stakeholders to collect their needs and ensuring the follow-up of various projects from launch to delivery.
The BelRAI project aims to implement interRAI medical assessment instruments that are validated internationally. Using BelRAI assessment instruments, health care providers assess the
functioning, frailty, care needs and autonomy of patients. The instruments include a biopsychosocial approach and contain questions on body, cognitive and communicative functioning, mood and behaviour, psychosocial well-being, continence, pathologies, health status, medication consumption, etc.
As a project manager, I am responsible for the organisation and monitoring of all internal and external activities relating to BelRAI project:
Perimeter monitoring: understand and validate the scope of the project from the start of the project. Implement a change management process to ensure anchoring in the permanent organization.
Monitoring of the planning: According to a methodology (Prince 2, Agile, ...), create a schedule to deliver the project on time. This schedule must be validated by the steering committee.
Resource Tracking (+/- 20 FTE) : Plan project resource requirements in close collaboration with relevant team leaders.
Budget tracking (+/- 2.000.000 euros/years): Challenge all contributors on estimation and achievements.
Risk and problem monitoring: Implement continuous monitoring of risks and problems, including mitigation actions and feedback.
Quality monitoring: En collaboration with the PRQM (Project Quality Manager), ensure the quality of deliverables and project governance, measure results, KPIs, monthly key events.
PRINCE 2, AGILE SCRUM, BPMN, UML, MS OFFICE, ENTERPRISE ARCHITECT, JIRA, CONFLUENCE, MS PROJECT, SERVICE NOW, MS VISIO, ARCHIMATE, CAMUNDA PROCESS ORCHESTRATOR, SHAREPOINT

SENIOR BUSINESS ANALYST
NSI IT Software & Services
février 2018 - août 2019
I was consultant for the AVIQ (The Walloon Agency for Health and Social Security) within the Development Unit of the IT Department as a Business Analyst consultant for various projects:
a) Health care projects:
o Implementation of IT processes and tools to organize the reimbursement of health care (in Wallonia - Belgium).
o Implementation of a process and an IT tool for the management of the mobility aids (in Wallonia - Belgium).
b) Projects related to family allowances :
o Implementation of IT tool for the management of social aids (in Wallonia - Belgium).
c) nursing home projects :
o Implementation IT tool for the payment nursing homes aids ( in Wallonia Belgium).

My responsibilities were to carry out various activities:
− Identify the need for evolution of IT applications, in line with regulatory changes, so that IT applications meet the legal and development needs expressed by internal and external authorities.
− Analyze the relevance of the needs expressed and determine the functional needs and solutions in a specification, also including test scenarios and acceptance criteria, considering existing procedures and regulations.
− Monitor and coordinate development requests (follow the schedule, estimate workload, business impact, etc.)
PRINCE 2, AGILE SCRUM, BPMN, UML, MS OFFICE, ENTERPRISE ARCHITECT, JIRA, CONFLUENCE, MS PROJECT, SERVICE NOW, MS VISIO, ARCHIMATE, DB ORACLE, CAMUNDA PROCESS ORCHESTRATOR. SHAREPOINT

DATA & BUSINESS ANALYST
GLAXOSMITHKLEIN (GSK) VACCINE
octobre 2017 - janvier 2018
I was employed by by GSK Vaccine as a Data & Business Analyst consultant. I worked in the TRD department of GSK Vaccines in support of the activities related to the
PRINCE 2, AGILE SCRUM, BPMN, UML, MS OFFICE, ENTERPRISE ARCHITECT, JIRA, CONFLUENCE, MS PROJECT, SERVICE NOW, MS VISIO, ARCHIMATE, DOCUMENTUM, DB ORACLE

SENIOR BUSINESS ANALYST
SOLIDARIS
mars 2016 - octobre 2017
As a Senior Business Analyst, I was part of the business analyst team. My role was to coordinate IT projects related to legal changes and/or the search for better operational efficiency (automation, process improvement,).
My responsibilities were to carry out following activities:
− Carry out functional analyses for the attention of the IT Department in the various matters relating to sickness and disability insurance, ensuring on the one hand strict compliance with the regulations and on the other hand compliance withthe work conditions at the FMSB
− Responsible for monitoring the different phases of your projects (analysis, programming, testing, and implementation).
− Ensure the mastery, by the users, of the computer tool.
− The constitution and updating of documentation and procedural manuals.
− Participate in internal and external consultation meetings.
− Ensure the coordination between business department and IT department, regarding:
o Carry out the development and the functional analyses based on the requirement.
o Identify actors involved in the business process.
o Determine the incoming and outgoing information flows.
o Describe the processes and activities.
o Determine tasks to be automated.
o Setup work groups involved in the analyses.
o Follow up projects in all its phases of development and organize the necessary coordination between stakeholders.
o Organize and schedule tests with stakeholder.
o Organize the implementation of the project.
o Monitoring of the test results with end users.
PRINCE 2, AGILE SCRUM, BPMN, UML, MS OFFICE, ENTERPRISE ARCHITECT, JIRA, CONFLUENCE, MS PROJECT, SERVICE NOW, MS VISIO, ARCHIMATE, MAINFRAME AS400, DB ORACLE

BUSINESS ANALYST
UNION NATIONALE DES MUTUALITÉS LIBRES - MLOZ
août 2013 - février 2016
− As a Business Analyst, I was responsible for analyzing, defining, and documenting the need for IT applications. I represent the business authorities to internal and external partners to provide business expertise and defend the positions and strategy of the organization.
− My role was to carry out the following activities:
o Identify the need for IT development, in line with regulatory changes.
o Analyze the relevance of the needs expressed and determine the functional needs and solutions in a specification, also including test scenarios and acceptance criteria, considering existing procedures and regulations.
o Monitor and coordinate development requests (follow the schedule, estimate workload, business impact, etc.)
o Responsible for the quality of IT deliveries, as well as their correspondence with the agreed requirements.
o Encourage the exchange of expertise and knowledge within business department and ensure optimal use of IT applications related to business activities.
PRINCE 2, AGILE SCRUM, BPMN, UML, MS OFFICE, ENTERPRISE ARCHITECT, JIRA, CONFLUENCE, MS PROJECT, SERVICE NOW, MS VISIO, ARCHIMATE, DOCUMENTUM, MAINFRAME AS400

BUSINESS PROCESS ANALYST
BELGIAN MINISTERY OF HEALTH
septembre 2007 - août 2013
My role was to support business activities regarding the digitalization of the business processes.
− My role was to carry out the following activities:
o Analyze and adapt Business processes and procedures.
o Analyze business needs in IT applications and write business requirements for the IT department.
o Analyze and review, in consultation with business users, current IT applications
o Collaborate with department heads and IT teams to analyze business needs, change requests and projects.
o Maintain collaboration between business users on the one hand and the IT department on the other to ensure the exchange of information and feedback.
o Take part in testing and the development of test scenarios.
o Provide information regarding new IT application to end users.
o Participate work groups to defend the views of business end users
o Also inform management about improvements to
BPMN,PRINCE 2, UML, MS OFFICE, ENTERPRISE ARCHITECT, JIRA, CONFLUENCE, SERVICE NOW, MS VISIO, ARCHIMATE,