Freelance Chatbot : Choisissez les savoir-faire que vous recherchez

Aperçu d'expériences de Dolleans,
freelance CHATBOT résidant dans le Loiret (45)

Expérience professionnelle

May 2022 Senior Consultant – Aurexia Paris
Responsible for a stream of process digitalization: Implementation of solutions to improve Client Onboarding
Meetings with C-level executives of Crédit Agricole Corporate and Investment Banking
Project Management and release of a solution after analysis of Client Onboarding processes
Technical liaison between customers and IT teams

2018 Senior Consultant – IBM FRANCE Paris, Strasbourg
Cognitive Business Analyst and Project Manager: Initialization of a Chatbot in Spanish for Cofidis Spain
Qualification and management of the project in Spanish. Coordination between all actors involved in the project.
Creation of a new chatbot (Credit sector), structuring of the intention and entity model, formation of analysts and
customer sales representatives in order to help them become autonomous for the continuous improvement of the
chatbot. Conduction of workshops.
Cognitive Business Analyst: Responsible for the continuous improvement of 2 Chatbots within a Cognitive Factory
Responsible for improving the cognitive heart of two chatbots, correcting and improving models (Health & Welfare
with Watson technology), support in the acceptation of the evolutions of the chatbot by customer service
representatives. Responsible for the deployment and releases of new versions of chatbots. Realization of
performance statistics and reporting.
Cognitive Business Analyst: Initialization of a Chatbot (Health & Collective Welfare) within a Cognitive Factory
Creation of a new chatbot, structuring of the intention and entity model. Animation of a 9 weeks workshops with 4
customer services representatives and two authors.
AMOA Tooling Manager H120: Product Owner of two tools within my team in the Cognitive Factory
Identification of needs, redaction of expression of needs and training of analysts and customer services
representatives after new releases and change management (2 tools: ANNOTE and the Cognitive Platform.)

2016 Intern in Consulting – Europe Ltd Budapest
Implementation of international consulting projects (European Commission, Australian government, etc.) in an
English-speaking company and project supervision
Recruitment of experts for assignments and follow up of their career and evolution

2015 Intern in International Cooperation Project – FCC Colombia
Look for external funding by creating alliances with new partners, international relationship with partners
Organization of a volunteering day in a village with 2000 people and participation in social and cultural events