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Nous recherchons un Administrateur ITSM pour une mission de longue durée sur Malakoff Mainly Responsible for: - Being the referent for Europe zone for both ITEC ITSM tooling & induced activities. - As project leader on Europe & Worldwide, plan rollout, evaluate risks, maintain functional homogeneity, verify on regular base implementations, animate workshops to reach expected goals, plan necessary trainings sessions and prepare training materials. - Animating communities at both Europe and worldwide levels both ITEC ITSM tooling & induced activities - Responsible of the implementation and execution of the end to end Configuration Asset Management Process, contributing to the process definition enhancement, procedure and work instructions creation and maintenance. - Manage Definitive Media Library (DML) - Software and Hardware Store - Support hardware and software lifecycle processes by providing the associated reports on usage/utilization, availability, forward planning and schedules. - Provide regular reporting on consumption of resources and services by business unit (ie: cloud resources, software licenses…) Contribute to: - Verify the effectiveness of the tools & process in the achievement of the defined objectives. - Change Advisory Board (CAB) meetings as ITEC tools specialist & the configuration management representative when needed. - Provides recommendation and assists with developing improvements around processes, tools, standards and the overall quality of work produced by the team. - Measure and optimize the efficiency of the activities. - Set up the plans of improvement.