CV Asset Management : Les derniers consultants identifiés

Aperçu des emplois de Richa,
freelance ASSET MANAGEMENT habitant la Haute-Garonne (31)

• Senior ITSM Asset Management/ CMDB Consultant

  Sogeti France
  Jan 2022 - Jan 2023

  Implemented ServiceNow HAM Pro to optimize hardware asset tracking, improve
  lifecycle management, and automate compliance reporting.
  Developed hardware asset reconciliation processes, reducing discrepancies by
  25% and increasing audit accuracy.
  Automated data imports from discovery tools such as SCCM and ServiceNow
  Discovery to ensure accurate and up-to-date CMDB records.
  Aligned the CMDB structure with the CSDM framework, enhancing ITSM and
  ITOM processes.
  Led the implementation of ITOM modules, including Discovery, Event
  Management, and Orchestration, resulting in a 30% reduction in incident
  response time.
  automated audit in erviceNow to ensure continuous compliance with licensing and
  regulatory requirements.
  Provided training and documentation on HAM Pro and CMDB best practices to IT
  teams, improving asset management and operational efficiency
  Established clear communication channels between IT, operations, and
  leadership, facilitating seamless project execution.
  Strategic Insight: Contributed valuable IT insights during strategic planning
  sessions with senior leadership, aiding in the alignment of IT initiatives with
  organizational goals.
  Succesfully managed and delievered IT Asset Management lifecycle from
  Procurement to disposal leveraging SCCM discovery tool, ServiceNow
  reporting ,monitoring tool.
  Stiched the Asset Management process , Lost & Stolen, Onboarding &
  Offboarding, Security & Compliance, GDPR policies to ensure the assets and the
  data is saved within organization.
  Process Maturity and Implementation: Led the end-to-end implementation of ITSM
  Aset Management process modules in ServiceNow, ensuring alignment with
  business requirements
  Agile Methodology: Actively engaged in Agile sprints, managing requirements
  refinement, tracking progress, and presenting updates to stakeholders.
  ServiceNow Enhancements: Spearheaded enhancements across Service Request
  and CMDB IT Asset Management, significantly improving system performance
  and user experience.
  Customer Service Excellence: Managed service level agreements (SLAs) to ensure
  high-quality customer service delivery, resulting in improved client satisfaction.

• Technical Specialist IT Asset Management

  HCL Technologies ( India , France) France
  Jan 2016 - Jan 2022

  Asset Inventory Management: Ensuring the accurate tracking of all assets, such
  as servers, network devices, and software licenses, within the HA environment.
  High Availability (HA) Systems: Implementing, configuring, and maintaining highavailability setups to ensure continuous service uptime, such as using clustering,
  load balancing, and failover strategies.
  Established IT Asset Management process in 5+ engagements performing audits,
  clean up ,measuring completenss ,correctness and compliance of the assets.
  Conducted data analysis and provided recommendations to improve operational
  efficiency and program adoption
  ServiceNow ITSM Maturity: Successfully conducted gap assessments audits, and
  maturity reviews, showcasing significant improvements in IT Asset Management
  ServiceNow ITSM processes and elevating to account to a mature state.
  IT Asset Management audits: Implemented and conducted IT Asset Management
  audits by defining baselining 15% ,30% 90% by alligning SCCM, A and ServiceNow
  AMDB data.
  Risk Management:Drove organizational transformation initiatives, integration risk
  management and sustainability into operational frameworks reducing
  Infrastructure risk by 80% by mitigating risk.
  Team Management Managed and led a global team of 80 resources.
  Enhanced IT Asset Management practices by aligning AMDB data with IT
  workflows, ensuring accurate asset relationships
  Managed daily operations and governance calls to monitor SLA adherence,
  achieving SLA compliance rates aligned with contractual targets and driving service
  improvements.
  Root Cause Analysis via ITSM: Trained staff on incident documentation enabling
  technical teams to perform effective root cause analysis and support continuous
  service improvements. ITSM Process Optimization: Led a team of 20 offshore
  members to manag ITSM processes effectively, incorporating real-time reporting
  and governance for improved transparency and accountability

• Technical Specialist

  Tech Mahindra India
  Jan 2010 - Jan 2016

  Managed a team of 20 members offshore.
  Achieved the best Gap Assessment, audits and maturity by showcasing showcasing
  the improvements on ServiceNow ITSM process making account in a mature state
  Managing day to day operations activities incorporates governance calls to discuss
  the weekly and daily reports of the standard SLA's for different client projects
  Achieved SLA % up to the contractual targets showcased service improvements.
  Train the staff to record incident details in a way that will help technical staff carry
  out root cause analysis
  Established the Service Improvement and Continuous Improvement process.

• Senior Specialist ITSM

  AON Hewitt India
  Jan 2007 - Jan 2010

  Sr Specialist responsible for IT Operations for Hewitt internal and external
  customers
  Management of IT Service desk based on the ITIL framework
  Maintain, monitor, audit IT systems for continual improvement.
  Sr Specialist responsible for IT Operations for Hewitt internal and external
  customers
  Management of IT Service desk based on the ITIL framework
  Maintain, monitor, audit IT systems for continual improvement
  Managed incident and problem management processes for a global IT
  organization.
  Implemented and maintained ITIL best practices for service delivery and support.
  Led the deployment and configuration of ITSM tools such as ServiceNow and
  remedy

• Senior Specialist

  Convergys India
  Jan 2004 - Jan 2007

  Managing voic...

• IT Asset Manager / Program Delievery Manager

  Infosys Technologies France
  aujourd'hui

  Led the alignment of CMDB data with the Common Service Data Model (CSDM)
  framework to support ITSM and ITOM processes.
  Implemented ITOM practices to improve IT operations, including Event
  Management, Discovery, and Orchestration, resulting in faster incident resolution
  and proactive issue detection.
  Utilized HAM Pro to streamline hardware asset tracking, optimize lifecycle
  management, and ensure compliance.
  Reduced asset discrepancies by automating regular audits in ServiceNow and
  reconciling CMDB data with discovery tools.
  Managed the CMDB and ensured data accuracy by implementing automated
  discovery processes using tools like SCCM, ITOM.
  Led the alignment of CMDB data with the Common Service Data Model (CSDM)
  framework to support ITSM and ITOM processes.
  Developed and implemented policies and processes for ITAM and HAM Pro to
  improve asset lifecycle management, including automated asset reclamation
  workflows.
  Led the IT Asset Management program, aligning the future roadmap with
  regulatory requirements and organizational goals ensure Asset lifecycle is manged.
  Directed multiple projects under the ITAM roadmap, ensuring on-time and quality
  deliverables.
  Collaborated with local and regional project managers to maintain coordination
  across streams, enhancing operational efficiency.
  Organized and led operational and Steering committees and QBR meetings with
  IT leadership, ensuring alignment on objectives and key milestones.
  Oversaw budget management for the ITAM program, ensuring financial efficiency
  while meeting project goals
  Defined and delievered IT Asset Management lifeycle stiched the Hardware Asset
  Management process in large scale enagements.
  Lost & Stolen process & Security Measures:
  Ensure the security measures are taken by disabling access to corporate
  accounts.
  Lock or wipe the device remotely if possible through tools Intune)
  Enabled asset discovery installing SCCCM for robust tracking of the Assets
  defining baseline 15 days, 30 days ,90 days.
  Onboaring & Offboarding process
  Recovery Protocol: Established & configured ServiceNow notifications notifying
  the employee and their manager. Engage a third-party recovery service if needed.
  Asset Security: Ensured the device access is revoked and wipe data remotely.
  Cost Recovery: Deducted replacement costs from the final paycheck (applicable
  policies) or escalated to legal action.
  Asset Inventory Update: Mark the asset as "Lost" and update records
  accordingly.
  Stock Management: Created and managed stock across sites by defining industry
  threshold of Assets by streamlining the Asset transfer , re-stocking assets, formed a
  stock manager teams.
  Asset Inventory: Ensure Asset Inventory is updated and managed from
  procurement till disposal to reflect its new status "Under Repair" or "Retired"
  Security Measures:
  Ensure the security measures are taken by disabling access to corporate
  accounts.
  Lock or wipe the device remotely if possible through tools Intune)
  Enabled asset discovery installing SCCCM for robust tracking of the Assets
  defining baseline 15 days, 30 days ,90 days.
  Asset Replacement for Damaged Devices
  Assessment: Evaluated the extent of the damage and the feasibility of
  repair.
  Repair or Replacement Decision: Decided whether to repair the asset (if
  cost-effective) or replace it.
  Budget Allocation: Charged the repair or replacement cost to the relevant
  department or individual.
  Disposition: If unrecoverable, followed the organization's disposal process
  to ensure proper recycling or disposal.
  Process Improvement:
  Policy Update: Introduced stricter policies on handling IT assets during travel.
  Technology Implementation: Used tracking solutions like RFID or GPS to
  monitor high-value assets.
  Training and Awareness: Conducted employee training on safeguarding IT
  equipment.
  KPI Monitoring: Track and reduce lost/stolen incidents over time using
  performance metrics on ServiceNow platform.