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freelance ASSET MANAGEMENT habitant la Haute-Garonne (31)

IT Asset Manager / Program Delievery Manager
From June 2023 to May 2024 Infosys Technologies France
Led the alignment of CMDB data with the Common Service Data Model (CSDM)
framework to support ITSM and ITOM processes.
Implemented ITOM practices to improve IT operations, including Event
Management, Discovery, and Orchestration, resulting in faster incident resolution
and proactive issue detection.
Utilized HAM Pro to streamline hardware asset tracking, optimize lifecycle
management, and ensure compliance.
Reduced asset discrepancies by automating regular audits in ServiceNow and
reconciling CMDB data with discovery tools.
Managed the CMDB and ensured data accuracy by implementing automated
discovery processes using tools like SCCM, ITOM.
Led the alignment of CMDB data with the Common Service Data Model (CSDM)
framework to support ITSM and ITOM processes.
Developed and implemented policies and processes for ITAM and HAM Pro to
improve asset lifecycle management, including automated asset reclamation
workflows.
Led the IT Asset Management program, aligning the future roadmap with
regulatory requirements and organizational goals ensure Asset lifecycle is manged.
Directed multiple projects under the ITAM roadmap, ensuring on-time and quality
deliverables.
Collaborated with local and regional project managers to maintain coordination
across streams, enhancing operational efficiency.
Organized and led operational and Steering committees and QBR meetings with
IT leadership, ensuring alignment on objectives and key milestones.
Oversaw budget management for the ITAM program, ensuring financial efficiency
while meeting project goals
Defined and delievered IT Asset Management lifeycle stiched the Hardware Asset
Management process in large scale enagements.
Lost & Stolen process & Security Measures:
Ensure the security measures are taken by disabling access to corporate
accounts.
Lock or wipe the device remotely if possible through tools Intune)
Enabled asset discovery installing SCCCM for robust tracking of the Assets
defining baseline 15 days, 30 days ,90 days.
Onboaring & Offboarding process
Recovery Protocol: Established & configured ServiceNow notifications notifying
the employee and their manager. Engage a third-party recovery service if needed.
Asset Security: Ensured the device access is revoked and wipe data remotely.
Cost Recovery: Deducted replacement costs from the final paycheck (applicable
policies) or escalated to legal action.
Asset Inventory Update: Mark the asset as "Lost" and update records
accordingly.
Stock Management: Created and managed stock across sites by defining industry
threshold of Assets by streamlining the Asset transfer , re-stocking assets, formed a
stock manager teams.
Asset Inventory: Ensure Asset Inventory is updated and managed from
procurement till disposal to reflect its new status "Under Repair" or "Retired"
Security Measures:
Ensure the security measures are taken by disabling access to corporate
accounts.
Lock or wipe the device remotely if possible through tools Intune)
Enabled asset discovery installing SCCCM for robust tracking of the Assets
defining baseline 15 days, 30 days ,90 days.
Asset Replacement for Damaged Devices
Assessment: Evaluated the extent of the damage and the feasibility of
repair.
Repair or Replacement Decision: Decided whether to repair the asset (if
cost-effective) or replace it.
Budget Allocation: Charged the repair or replacement cost to the relevant
department or individual.
Disposition: If unrecoverable, followed the organization's disposal process
to ensure proper recycling or disposal.
Process Improvement:
Policy Update: Introduced stricter policies on handling IT assets during travel.
Technology Implementation: Used tracking solutions like RFID or GPS to
monitor high-value assets.
Training and Awareness: Conducted employee training on safeguarding IT
equipment.
KPI Monitoring: Track and reduce lost/stolen incidents over time using
performance metrics on ServiceNow platform.
Work experience
Senior ITSM Asset Management/ CMDB Consultant
From October 2022 to May 2023 Sogeti France
Implemented ServiceNow HAM Pro to optimize hardware asset tracking, improve
lifecycle management, and automate compliance reporting.
Developed hardware asset reconciliation processes, reducing discrepancies by
25% and increasing audit accuracy.
Automated data imports from discovery tools such as SCCM and ServiceNow
Discovery to ensure accurate and up-to-date CMDB records.
Aligned the CMDB structure with the CSDM framework, enhancing ITSM and
ITOM processes.
Led the implementation of ITOM modules, including Discovery, Event
Management, and Orchestration, resulting in a 30% reduction in incident
response time.
automated audit in erviceNow to ensure continuous compliance with licensing and
regulatory requirements.
Provided training and documentation on HAM Pro and CMDB best practices to IT
teams, improving asset management and operational efficiency
Established clear communication channels between IT, operations, and
leadership, facilitating seamless project execution.
Strategic Insight: Contributed valuable IT insights during strategic planning
sessions with senior leadership, aiding in the alignment of IT initiatives with
organizational goals.
Succesfully managed and delievered IT Asset Management lifecycle from
Procurement to disposal leveraging SCCM discovery tool, ServiceNow
reporting ,monitoring tool.
Stiched the Asset Management process , Lost & Stolen, Onboarding &
Offboarding, Security & Compliance, GDPR policies to ensure the assets and the
data is saved within organization.
Process Maturity and Implementation: Led the end-to-end implementation of ITSM
Aset Management process modules in ServiceNow, ensuring alignment with
business requirements
Agile Methodology: Actively engaged in Agile sprints, managing requirements
refinement, tracking progress, and presenting updates to stakeholders.
ServiceNow Enhancements: Spearheaded enhancements across Service Request
and CMDB IT Asset Management, significantly improving system performance
and user experience.
Customer Service Excellence: Managed service level agreements (SLAs) to ensure
high-quality customer service delivery, resulting in improved client satisfaction.
Work experience
Technical Specialist IT Asset Management
From June 2016 to September 2022 HCL Technologies ( India , France) France
Asset Inventory Management: Ensuring the accurate tracking of all assets, such
as servers, network devices, and software licenses, within the HA environment.
High Availability (HA) Systems: Implementing, configuring, and maintaining highavailability setups to ensure continuous service uptime, such as using clustering,
load balancing, and failover strategies.
Established IT Asset Management process in 5+ engagements performing audits,
clean up ,measuring completenss ,correctness and compliance of the assets.
Conducted data analysis and provided recommendations to improve operational
efficiency and program adoption
ServiceNow ITSM Maturity: Successfully conducted gap assessments audits, and
maturity reviews, showcasing significant improvements in IT Asset Management
ServiceNow ITSM processes and elevating to account to a mature state.
IT Asset Management audits: Implemented and conducted IT Asset Management
audits by defining baselining 15% ,30% 90% by alligning SCCM, A and ServiceNow
AMDB data.
Risk Management:Drove organizational transformation initiatives, integration risk
management and sustainability into operational frameworks reducing
Infrastructure risk by 80% by mitigating risk.
Team Management Managed and led a global team of 80 resources.
Enhanced IT Asset Management practices by aligning AMDB data with IT
workflows, ensuring accurate asset relationships
Managed daily operations and governance calls to monitor SLA adherence,
achieving SLA compliance rates aligned with contractual targets and driving service
improvements.
Root Cause Analysis via ITSM: Trained staff on incident documentation enabling
technical teams to perform effective root cause analysis and support continuous
service improvements. ITSM Process Optimization: Led a team of 20 offshore
members to manag ITSM processes effectively, incorporating real-time reporting
and governance for improved transparency and accountability
Technical Specialist
From July 2010 to May 2016 Tech Mahindra India
Managed a team of 20 members offshore.
Achieved the best Gap Assessment, audits and maturity by showcasing showcasing
the improvements on ServiceNow ITSM process making account in a mature state
Managing day to day operations activities incorporates governance calls to discuss
the weekly and daily reports of the standard SLA's for different client projects
Achieved SLA % up to the contractual targets showcased service improvements.
Train the staff to record incident details in a way that will help technical staff carry
out root cause analysis
Established the Service Improvement and Continuous Improvement process.
Senior Specialist ITSM
From February 2007 to June 2010 AON Hewitt India
Sr Specialist responsible for IT Operations for Hewitt internal and external
customers
Management of IT Service desk based on the ITIL framework
Maintain, monitor, audit IT systems for continual improvement.
Sr Specialist responsible for IT Operations for Hewitt internal and external
customers
Management of IT Service desk based on the ITIL framework
Maintain, monitor, audit IT systems for continual improvement
Managed incident and problem management processes for a global IT
organization.
Implemented and maintained ITIL best practices for service delivery and support.
Led the deployment and configuration of ITSM tools such as ServiceNow and
remedy
Senior Specialist
From January 2004 to January 2007 Convergys India
Managing voic...