Julien - Consultant technique HELPDESK
Ref : 190223L001-
31-409 KRAKOW (Pologne)
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Support utilisateurs, Technicien, Consultant technique (35 ans)
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Freelance
2019 – Now HCL POLAND, KRAKOW
IT Analyst for service desk
2018 – 2019 CREDIT AGRICOLE FRANCE, PAU
Technician for IT asset management (user support, deployment of new hardware and incident management
2017 – 2018 CONVERGYS Bulgaria, SOFIA
Support engineer with French for OFFICE 365 MICROSOFT
2015 –2017 CONCENTRIX Bulgaria, SOFIA
Customer support representative with French for the account of XEROX.
2010 - 2015 SAVENCIA (Fromagerie des Chaumes) JURANCON, FRANCE
Laboratory technician in quality control in a cheese factory.
2009 - 2010 PRB, LA MOTHE ACHARD, FRANCE
Laboratory technician in quality control
Education
2008 (june) : Two-year Technical Degree in Physical Sciences (FRANCE)
Computer skills
Office software (Word, Excel, PowerPoint)
Internet Tools
Office 365, Managing domains, Mailboxes.
quality assurance of the daily production of the Service Desk
Support for user dysfunctions.
Software installation and using.
Strong experience with the Microsoft Windows platform including Windows XP and Windows 7 and Windows 8 and Windows 10.
MS Outlook Web and local (2016, 2013, 2010, 2007)
MS Access Web and Local.
MS Skype for business.
Knowledge of LAN/WAN and Modem configure.
Client Server and other Network applications.
Ability to trouble shoot remote connectivity.
Citrix ICA Client.
manage Exchange Online services.
Manage domain and web hosting DNS record.
Manage AD connect users
CITRIX
CISCO JABBER / WEBEX
Languages
French : Native
English : Medium
Spanish : Medium