Hakim - Chef de projet CRM

EXPERIENCE PROFESSIONNELLE

IT PROGRAM MANAGER Aug 2020 – Present
Alstom – Paris, FR
Spearhead the integration of information systems and migration of on-premises applications to the cloud (Azure).
Design various integration and control processes and establish technical as well as functional deliverables.
Administer the implementation of a communication strategy and execute effective governance and planning initiatives.
Demonstrate proficiency in handling IT-related concerns by resolving cybersecurity issues in the technical, operational streams.
Drive operational efficiency by implementing an effective project management system beneficial to the whole organization; Initiate a fully functioning warning system to identify and address issues quickly.
Serve as a reliable organizational member by managing the program budget efficiently while observing top-notch integrity.

IT SENIOR PROGRAM MANAGER Nov 2019 – Jul 2020
Alten International – Paris, FR
Stimulated global improvement by conveying global processes, governance, and methodologies across strong international environments (France, Belgium, Luxembourg, Switzerland, Spain, etc.) and mitigating technological, operational, and financial risks.
Accomplished multiple projects by thoroughly analyzing and synthesizing essential information and provided top-notch solutions to operations while considering the economic strategy and objectives set by the company.
Identify clients’ strengths and weaknesses and implement necessary changes to improve organizational dynamics.
Established and implemented best processes for ALTEN IT/SI International environments by improving project scoping, business process and system design, test strategy, and project management support.
Managed plans effectively by coordinating the existing pipe and directing projects related to new organizational strategy.

11/2019 A ce jour - Paris ALTEN INTERNATIONAL

IT Senior Program Manager
Dans un environnement international très complexe avec les entités suivantes: France, Belgique, Luxembourg, Suisse, Espagne, Portugal, Suède, Finlande, Pays-Bas et Italie, Mon rôle est d'apporter un processus global de, Gouvernance, méthodologie, et organisation d'équipes pour projets et programmes, d'énormes couches d'applications business à évaluer avec l'organisation IT/SI afin de proposer une meilleure stratégie de pilotage et de prévention des risques technologiques, opérationnels et financiers.
Coordination des sujets d’intégration en cours afin de donner une visibilité de planning et opérationnel à l’exécutif et au business. Pilotage du programme de mise en œuvre du schéma directeur data /reporting…

06/2018 A ce jour - Paris EUROPCAR MOBILITY GROUP
IT Programs Manager

En tant que responsable des programmes, ma principale mission consiste à assurer une organisation des activités opérationnelles et informatiques pour 13 projets dans différents domaines : Backoffice (Financier), Service clientèle (CRM), IAM (Sécurité), GDPR (réglementation) et digital. Pilotage d'une solution différente comme Oracle Finance, FileNet, Service Now, Brain Wave, Customer Services, MDM, Bus KAFKA, BIG DATA, transformation Digital, MoveUp…, Intégration des solution RH ( ADP, PDR), Intégration des nouveaux pays dans le SI, Intégration SAP…

En compatibilité avec le schéma directeur informatique, évalue et orienter les Programmes vers des stratégies dédiées, garantir la sécurité des systèmes et implémentation.
Gestion des programmes / projets et Management des équipes
Assistance et conseil, participation à la mise en œuvre des programmes en accord avec les orientations stratégiques DSI
Mise en place de la gouvernance Prg/ Projets sur tous les périmètres Infras et Applicatifs
Implémentation des instances de communications, suivies et de sécurités selon les stratégies de DSI adoptées
Mise en place des process opérationnels pour la gestion des programmes afin d’optimiser les couts, Qualité, délais et gestion des risque.
Responsable du suivi opérationnel des prestations externes et CDS

• Dates (from – to) 06/2016 to today
• Name of employer Euronext SA. - Paris
• Type of business or sector Financial sector
• Occupation or position held IT Delivery Manager - Freelance
Euronext Technologies recently started a major program called Optiq to redesign the core trading applications used to run Euronext cash and derivatives markets. Optiq program is complex and critical for Euronext.
IT delivery is managed using Agile methodology and is organized in 5 work streams. The IT Delivery Manager contribute to identifying risks and mitigate them and make sure that the IT delivery meets program expectations taking into account ‘Innovative Trading Solutions’ department processes and tools.

Responsible for the implementation, management, supervision and evaluation of all activities of the program in accordance with Standards
Responsible for the supervision and Strengthen Information System Security
Compile, maintain and report on the monthly, quarterly and annual program statistics.
Analyze trends in the program, identifying issues and developing and recommending solutions to the executive director
Implement, manage, supervise and evaluate all activities related to the leader programs
To ensure that ITS Project’s best-practice repository, including processes, standards, templates, training documents are followed
To make sure processes to guaranty respect of standards, processes, use of tools and general project quality are implemented within the program
Implement, manage, supervise and evaluate all activities related to the release management
To get real-time visibility into current resource capacity to measure utilization and ability to improve committed complexity
To have complete insight into resource needs through demand planning—quantifying the true resource requirements for future delivery sprints.
Control consistency of capacity and actuals vs planned scope (IT resources, IT Financial)
To accurately communicate the need for hiring or simply reallocating through prioritization.
To facilitate interactions within the overall Optiq program

• Dates (from – to) 06/2015 to 05/2016
• Name of employer DIgitas Lbi, Paris
• Type of business or sector Digital sector
• Occupation or position held Projects Director Europe - Freelance

Define and manage project scope, risk assessment, deliverables, schedules, budgets and resource
Ensure the Project Management team deliver projects profitably, effectively and seamlessly from brief through to completion
Motivate cross-disciplinary team members for on-time and on-budget delivery
Support Client Service and other project managers in client-facing situations in regards to digital production, process, costs, timings and delivery
Maintain weekly, monthly and quarterly plan of anticipated digital work
Lead daily stand ups and workflow sessions with account management and project teams
Prepare weekly agency status updates, ensuring all projects are on target to deliver on time and budget
Help provide delivery solutions when faced with resource and budget restraints
Monitor the financial status of projects against burn reports and highlight budget issues with relevant internal departments as they arise
Ensure best practice is upheld when working with the development team

Infrastructure and hosting
Datacenter Move / Refresh / Relocation
Problem / Incidence / Change Management
Strategic Planning
ITIL based Service Level Delivery Management
Vet and manage third party suppliers and make recommendations for quality, cost-effective digital partners
Lead technical scoping and briefings with third party build company

• Dates (from – to) 02/2014 to 04/2015
• Name of employer BNP PARIBAS, Paris
• Type of business or sector Financial sector
• Occupation or position held Program Director - Freelance

In a management context within a group program FDG "Finance Development Group" assembling two distinct major functional pathways in ONE is the goal of the program, with a target to improve the analytic as Financial Regulatory Group and visibility in liquidity and risk, with the aim to create a big business value under SFO (One Financial System) platform.
Also, had a several areas of responsibility including account management, people management and strategic planning. managing the tactical execution of the goals of an account, develops and implements strategies for the successful growth, and works with the Engagement Lead to proactively engage the client in relevant discussions that apply network information to business needs.

Anticipates client needs and proactively addresses issues with client and agency partners
Prepares annual SOW/budget and corresponding staffing plan; manages the process of change in scope; prepares monthly and quarterly financial tracking reports
Setting budgets and agreeing project time scales and deadlines with clients.
Ensure project management associated with ONE program, within the accordance budgets
Ensure the monitoring and control budgets
Contribute to the monitoring and control of external engineering companies with connection of the program
Manage offshore team development in India by implementing a new development process with agile methodology
Manage Information System Security
Ensure monitoring activities and periodic reporting in the department tools
Ensure the monitoring of projects risks by alerting when the situation requires
Ensure close relationship with a business level and contribute to customer satisfaction.
Promote the organization and project development methodology within the program.

02/2013 to /01/2014
• Name of employer AXA France, Paris
• Type of business or sector Bank / insurance / Digital
• Occupation or position held Senior Project Manager - Freelance

• Main activities and responsibilities Directing and managing of large scale programs in a firm, with 2500 man-days, by performing management functions such as, planning, scheduling, organizing, and tracking processes, ensuring the feasibility of each project, 60% application 40% Infrastructure.

Guided several departments in designing and developing projects through production stage.
Collaborated with management teams to deliver assigned programs – Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process.
Directed the recruitment process of key employees and the selection of consultants and outsource-vendors.
Developed and initiated internal processes to improve program delivery within specific timeframes.
Established goals and milestones as per the desired results to be generated by the project.
Defined the resources required for completion of a project and allocated resources accordingly.
Managed teams working on different projects with remote mode and smoothed out any areas of possible conflict.
Evaluated the timely performance of different teams working on a project and documented the progress accordingly.
Assisted the engineers in documenting the project designs and making changes as per needs.
Ensured that all programs were executed within established time and complied with the defined standards.

Infrastructure and hosting
Handle incoming tickets to resolve issues and implement service requests for our customers.
Draft and implement approved technical changes to our products and infrastructure.
Publish and refine work instructions and procedures to enable your and other operational teams to implement routine work and fixes.
Plan, monitor and progress technical projects and seek opportunities to implement automation and configuration management, reducing technical debt.

• Dates (from – to) 11/2009 - 01/2013
• Name of employer Key Consulting, Paris
• Type of business or sector Information technology Service provider
• Occupation or position held Projects Manager / Engagement Manager

• Main activities and responsibilities Mission:
Organize, coordinate and manage the needs analysis, development projects and technical teams to deliver on time technical solutions: ERP, Logistics management software, e-commerce platform (front middle and back office) …
Implementing AGILE methodology such SCRUM as a frame work in PRINCE2 to provide cost, time scale and benefits visibility to the all stakeholders according the business case.
As Engagement Manager, maintains positive client relationships with a focus on achieving brand goals and maximizing the reach of the authentic Advocate voice

Serves as the primary liaison (Engagement Lead) between the company account team and the client for small and mid-sized accounts
Orchestrates resources to deliver against proposed plan and course corrects as needed to promote efficiencies and recognize deficiencies
Possesses strong financial management skills including developing and managing project budgets, invoicing, forecasting and utilization
Manages and builds relationships with clients’ key partner agencies
Promotes operational excellence; able to manage tight timelines and budgets and address gaps where help is needed
Holding weekly internal and external meetings on progress.
Managing staff to ensure that all milestones are achieved within the agreed timeframes.
Team management with Agile framework using SCRUM
Ensuring effective quality control processes are in place to monitor deliverables produced.
Responsible for identifying, analysing, measuring and managing project risks.
Ensuring that projects conform to PRINCE2 methodology and required standards.
Conducting regular impact analysis to assess the consequences of the project deliverables on other sections of the business.
Keeping accurate administrative records of expenditure, accounting, costing and billing.
Assisting the technical team in their design and development tasks.
Producing project definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources.

• Dates (from – to) 10/2004 to 09/2009
• Name of employer EFE EUROPE, UK
• Type of business or sector Information technology Service provider
• Occupation or position held Project Manager (PMO)
• Main activities and responsibilities Responsible for leading and managing a project with team managers in (UK, France and Spain) auditing and implementing ERPs, IT software, Systems, in various business industries, also involved in risk management using the OGC method (MoR), planning, scheduling & reporting.

Conduct weekly and monthly project status meetings....
Supervising the daily meting as agile project manager
Maintaining relationships between stakeholders as BA.
Synthesize the requirements and specify the needs as a Business Analyst with the stakeholders using BA techniques as Use cases, MoSCoW, RACI matrix, Facilitation…
Ensure that projects comply with PRINCE2 methodology and standards.
Conduct regular impact analysis to assess the risks.
Identify, analyse, measure and manage project risks.
Create and maintain the management products.
Track project milestones using MS Project.
Manage the tolerances (Risk / Time Scale / Quality / Cost / Benefits / Scope).
Planning and organization of the sequences of functional milestones.
Assist the technical team in their tasks of design and development
Liaising with outside IT consultants and other third party contractors to ensure projects completed on time.
Coordination of work between London, Paris and San Sebastian (Spain)
Remain on during multiple contract extensions to ensure the success of all deliverables.
Create business analysis technical documentation such as design specs and flowcharts.

• Dates (from – to) 08/2000 to 09/2004
• Name of employer INTERACTIVE ENTERTAINMENT, Paris / Los Angeles
• Type of business or sector E-Business/Digital/VOD
• Occupation or position held Software engineer and technical project manager
• Main activities and responsibilities Several international missions around the software engineering e-business and (VOD) dedicated to the luxury hotel as well as the high scale e-commerce projects with the larger sales volumes.

As a Digital and technical Project Manager, I was responsible for defining program goals for individual projects related to a large e-business site. I ensured projects were effectively resourced and managed relationships with a wide range of groups, including all internal and external project contributors. I was responsible for managing the work of consultants, allocating and utilizing resources in an efficient manner, and maintaining a cooperative, motivated, and successful team between France and US teams.

Defined project deliverables and monitored status of tasks.
Drafted action plans and led meetings with department executives to review project status and proposed changes.
Delivered status reports to stakeholders for budgeting and planning purposes.
Collaborated with cross-functional teams to draft project schedules and plans.
Monitored team progress and enforced deadlines.
Served as the single point of contact for project scheduling and changes.
Developed slideshows and other forms of media to present project progress to the executive team.
Executed proof of concept implementations to validate product feasibility.
Developed organizational change management strategies.
Documented process flows and developed requirements for functional improvements and enhancements.
Analyzed businesses of varying sizes to determine the financial impact of potential investments.
Conducted activity-based analysis of business processes and made recommendations based on the findings.

• Dates (from – to) 1998 to 1999
• Name of employer PIP PARTNERS, Paris
• Type of business or sector Software publisher
• Occupation or position held Technical project manager
• Main activities and responsibilities Developing (Security software, Firewall …) with Specifications, coding, development of test tools, and production of test specifications and support during acceptance testing.

Development as developer and Team Manager
Setup the (DEV / PROD) environments
Writing the technical and functional specifications (PRD)

• Dates (from – to) 1996 to 1998
• Name of employer Lyonnaise des eaux, Paris
• Type of business or sector Water supply
• Occupation or position held Developer
• Main activities and responsibilities Design and study of various ASP projects (internet, software and back office support Platform)
Architectural design and development of software components for systems information