Missions Expert crm : Une multitude d'offres déposées tous les jours

Exemple de missions d'Amar,
Expert crm habitant ?

• Senior CRM Solution Expert

  Lafarge Holcim, France
  Jan 2019 - aujourd'hui

  My mission consists in managing the Salesforce solution for Lafarge Holcim France.
  Main responsibilities:
  &#x2022 Design the different solutions in Salesforce (Credit Management,Sales Management,Marketing).
  &#x2022 Interface Salesforce with SAP to centralize in a single ERP all the countries.
  &#x2022 Stakeholders management.
  &#x2022 Salesforce configuration.
  &#x2022 Manage the development team so that the deliverables are in line with Salesforce preconisations.
  &#x2022 Participate in all new requirement and give advice to the project team and users.
  &#x2022 Validate the solutions proposed for business requirements.
  &#x2022 Challenge the business requirements
  &#x2022 Participate in the user tests

• Senior CRM Solution Expert

  Atalian , France
  Jan 2018 - Jan 2019

  My mission consists in deploying Salesforce(sales cloud,agile accelerator)) application on 4 continents and 33 countries.
  Main responsibilities:
  &#x2022 Management (budget, planning) of the project within the project implementation department.
  &#x2022 Coordination and management of the different teams involved in the project.
  &#x2022 Kick off and discovery sessions.
  &#x2022 Salesforce configuration.
  &#x2022 Solution design.

• Senior CRM Solution Expert

  Humanis , France
  Jan 2018 - Jan 2018

  My mission consists in putting in place a dematerialized signature system for proposals generated by the couple CRM/CPQ. I was also in charge of scoping and definition of functional and technical specifications as well as managing the relationship with Business.
  Main responsibilities:
  &#x2022 Management (budget, planning) of the project within the project implementation department.
  &#x2022 Coordination and management of the different teams involved in the project.
  &#x2022 Writing of functional specifications,test strategy and test books.

• Senior CRM Project Manager

  SWIFT , Belgium
  Jan 2017 - Jan 2017

  My mission consisted in putting in place a contact management process and also put in place the Marketing Cloud for the Salesforce application. I was also in charge of scoping and definition of functional and technical specifications as well as managing the relationship with Business.
  Main responsibilities:
  &#x2022 Stakeholder Management(different countries around the world)
  &#x2022 Coordination and management of the different teams involved in the project.
  &#x2022 Writing of functional specifications,test strategy and test books.

• Chef de projet senior CRM MOA

  La Mutuelle Générale
  Jan 2015 - aujourd'hui

  Gestion de projets.
  Coordination metier.
  Rédaction de spécifications générales.
  Réunions projets
  Membre du jury lors de soutenances
  Gestion du budget et du planning.
  Liaison avec le métier.
  Documentation.
  
  L&#x2019activité principale de cette mission concerne l&#x2019analyse, le maquettage et les spécifications générales des outils front office pour les besoins d&#x2019une fusion entre La Mutuelle Générale et le groupe Malakoff Médéric.
  Les deux groupes doivent converger vers le même SI.
  Je m&#x2019occupe plus particulièrement de l&#x2019outil CRM ainsi que toutes les interfaces avec les applications extérieures.
  Une partie du projet consiste à récupérer les données de l&#x2019application Selligent de Malakoff Médéric afin de pouvoir en disposer dans l&#x2019application Salesforce.

• Chef de projet senior CRM MOE

  La Mutuelle Générale
  Jan 2013 - Jan 2015

  Gestion de projet.
  Coordination.
  Rédaction de spécifications fonctionnelles, notes de cadrage.
  Réunions projets
  Membre du jury lors de soutenances
  Gestion du budget et du planning.
  Responsable de l&#x2019équipe de maintenance.
  Documentation.
  Les taches principales lors de cette mission se sont focalisées sur l&#x2019amélioration du tarificateur Cameleon, le retour vers l&#x2019utilisation de standards de développement et l&#x2019amélioration de l&#x2019interfaçage avec Salesforce. Les aspects cadrage, spécifications fonctionnelles et techniques ont également fait grande partie de cette mission ainsi que la relation avec la DMOAD.
  SALESFORCE , CAMELEON ,Oracle 9iR2 & 10g,SAP CRM, Oracle enterprise manager 10g,Toad

• Expert CRM

  GDF Suez
  Jan 2012 - aujourd'hui

  Mise en place du plan de migration
  Validation des solutions
  Conception fonctionnelle
  Animation des ateliers
  Analyse des retours recette
  Création de cas de test
  Documentation fonctionnelle et technique
  Gestion d&#x2019une équipe de développeurs
  Planification
  Gestion du budget
  SELLIGENT VERSION 8.200, ORACLE 10G, ORACLE ENTERPRISE MANAGER 10G,TOAD,SHAREPOINT,SVN.

• Expert MOE/MOA Application CRM Selligent

  Gras Savoye
  Jan 2010 - Jan 2012

  Analyse des demandes utilisateurs
  Validation des solutions retenues
  Conception fonctionnelle des écrans Selligent
  Analyse des retours recette
  Création de cas de test
  Documentation technique
  SELLIGENT VERSION 8.200, ORACLE 10G, ORACLE ENTERPRISE MANAGER 10G,TOAD

• Expert Application CRM Selligent

  PersGroep:
  Jan 2009 - Jan 2010

  Analyse des requêtes utilisateurs et conception des flux.
  Conception des écrans Selligent
  Analyse des données pour le chargement initial
  Scripting Selligent version 8
  Analyse module champagne(SIM)
  Intégration MessAgent
  Interfaces pl/sql
  SELLIGENT VERSION 8 , ORACLE 9IR2 & 10G, ORACLE ENTERPRISE MANAGER 10G,TOAD

• Salesforce Solution Architect

  Vlocity Functional Architect &#x2013 Inwi, Morocco
  aujourd'hui

  Key Responsibilities and Achievements
  &#x2022 Salesforce Architecture Design: Developed and structured the Salesforce architecture, including account structure, product structure, and master data management.
  &#x2022 Design Authority: Oversaw and ensured alignment with architectural best practices and Salesforce standards.
  &#x2022 Requirements Gathering: Collaborated with stakeholders to capture and define detailed business requirements.
  &#x2022 Service Cloud Implementation: Successfully implemented Salesforce Service Cloud to enhance customer support processes.
  &#x2022 Stakeholder Management: Fostered strong relationships with stakeholders to align project outcomes with business objectives.
  &#x2022 Team Leadership: Directed the development team, ensuring deliverables adhered to Salesforce guidelines and timelines.
  &#x2022 Strategic Advisory: Participated in requirement reviews, providing actionable advice to project teams and end users.
  &#x2022 Solution Validation: Reviewed and validated proposed solutions by integrators to ensure they met both business needs and architectural standards.
  &#x2022 Requirements Challenge: Critically evaluated business requirements to ensure practical, scalable solutions.
  &#x2022 Reporting: Created comprehensive reports to track progress, performance, and outcomes.