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Senior CRM Solution Expert
Lafarge Holcim, France
août 2019 - aujourd'hui
My mission consists in managing the Salesforce solution for Lafarge Holcim France.
Main responsibilities:
&#x2022 Design the different solutions in Salesforce (Credit Management,Sales Management,Marketing).
&#x2022 Interface Salesforce with SAP to centralize in a single ERP all the countries.
&#x2022 Stakeholders management.
&#x2022 Salesforce configuration.
&#x2022 Manage the development team so that the deliverables are in line with Salesforce preconisations.
&#x2022 Participate in all new requirement and give advice to the project team and users.
&#x2022 Validate the solutions proposed for business requirements.
&#x2022 Challenge the business requirements
&#x2022 Participate in the user tests

Senior CRM Solution Expert
Atalian , France
août 2018 - août 2019
My mission consists in deploying Salesforce(sales cloud,agile accelerator)) application on 4 continents and 33 countries.
Main responsibilities:
&#x2022 Management (budget, planning) of the project within the project implementation department.
&#x2022 Coordination and management of the different teams involved in the project.
&#x2022 Kick off and discovery sessions.
&#x2022 Salesforce configuration.
&#x2022 Solution design.

Senior CRM Solution Expert
Humanis , France
janvier 2018 - juillet 2018
My mission consists in putting in place a dematerialized signature system for proposals generated by the couple CRM/CPQ. I was also in charge of scoping and definition of functional and technical specifications as well as managing the relationship with Business.
Main responsibilities:
&#x2022 Management (budget, planning) of the project within the project implementation department.
&#x2022 Coordination and management of the different teams involved in the project.
&#x2022 Writing of functional specifications,test strategy and test books.

SWIFT , Belgium
Senior CRM Project Manager
juin 2017 - décembre 2017
My mission consisted in putting in place a contact management process and also put in place the Marketing Cloud for the Salesforce application. I was also in charge of scoping and definition of functional and technical specifications as well as managing the relationship with Business.
Main responsibilities:
&#x2022 Stakeholder Management(different countries around the world)
&#x2022 Coordination and management of the different teams involved in the project.
&#x2022 Writing of functional specifications,test strategy and test books.

Chef de projet senior CRM MOA
La Mutuelle Générale
avril 2015 - aujourd'hui
Gestion de projets.
Coordination metier.
Rédaction de spécifications générales.
Réunions projets
Membre du jury lors de soutenances
Gestion du budget et du planning.
Liaison avec le métier.
Documentation.

L&#x2019activité principale de cette mission concerne l&#x2019analyse, le maquettage et les spécifications générales des outils front office pour les besoins d&#x2019une fusion entre La Mutuelle Générale et le groupe Malakoff Médéric.
Les deux groupes doivent converger vers le même SI.
Je m&#x2019occupe plus particulièrement de l&#x2019outil CRM ainsi que toutes les interfaces avec les applications extérieures.
Une partie du projet consiste à récupérer les données de l&#x2019application Selligent de Malakoff Médéric afin de pouvoir en disposer dans l&#x2019application Salesforce.

Chef de projet senior CRM MOE
La Mutuelle Générale
juillet 2013 - mars 2015
Gestion de projet.
Coordination.
Rédaction de spécifications fonctionnelles, notes de cadrage.
Réunions projets
Membre du jury lors de soutenances
Gestion du budget et du planning.
Responsable de l&#x2019équipe de maintenance.
Documentation.
Les taches principales lors de cette mission se sont focalisées sur l&#x2019amélioration du tarificateur Cameleon, le retour vers l&#x2019utilisation de standards de développement et l&#x2019amélioration de l&#x2019interfaçage avec Salesforce. Les aspects cadrage, spécifications fonctionnelles et techniques ont également fait grande partie de cette mission ainsi que la relation avec la DMOAD.
SALESFORCE , CAMELEON ,Oracle 9iR2 & 10g,SAP CRM, Oracle enterprise manager 10g,Toad

Expert CRM
GDF Suez
août 2012 - aujourd'hui
Mise en place du plan de migration
Validation des solutions
Conception fonctionnelle
Animation des ateliers
Analyse des retours recette
Création de cas de test
Documentation fonctionnelle et technique
Gestion d&#x2019une équipe de développeurs
Planification
Gestion du budget
SELLIGENT VERSION 8.200, ORACLE 10G, ORACLE ENTERPRISE MANAGER 10G,TOAD,SHAREPOINT,SVN.

Expert MOE/MOA Application CRM Selligent
Gras Savoye
mars 2010 - juillet 2012
Analyse des demandes utilisateurs
Validation des solutions retenues
Conception fonctionnelle des écrans Selligent
Analyse des retours recette
Création de cas de test
Documentation technique
SELLIGENT VERSION 8.200, ORACLE 10G, ORACLE ENTERPRISE MANAGER 10G,TOAD

Expert Application CRM Selligent
PersGroep:
septembre 2009 - février 2010
Analyse des requêtes utilisateurs et conception des flux.
Conception des écrans Selligent
Analyse des données pour le chargement initial
Scripting Selligent version 8
Analyse module champagne(SIM)
Intégration MessAgent
Interfaces pl/sql
SELLIGENT VERSION 8 , ORACLE 9IR2 & 10G, ORACLE ENTERPRISE MANAGER 10G,TOAD

Salesforce Solution Architect
Vlocity Functional Architect &#x2013 Inwi, Morocco
aujourd'hui
Key Responsibilities and Achievements
&#x2022 Salesforce Architecture Design: Developed and structured the Salesforce architecture, including account structure, product structure, and master data management.
&#x2022 Design Authority: Oversaw and ensured alignment with architectural best practices and Salesforce standards.
&#x2022 Requirements Gathering: Collaborated with stakeholders to capture and define detailed business requirements.
&#x2022 Service Cloud Implementation: Successfully implemented Salesforce Service Cloud to enhance customer support processes.
&#x2022 Stakeholder Management: Fostered strong relationships with stakeholders to align project outcomes with business objectives.
&#x2022 Team Leadership: Directed the development team, ensuring deliverables adhered to Salesforce guidelines and timelines.
&#x2022 Strategic Advisory: Participated in requirement reviews, providing actionable advice to project teams and end users.
&#x2022 Solution Validation: Reviewed and validated proposed solutions by integrators to ensure they met both business needs and architectural standards.
&#x2022 Requirements Challenge: Critically evaluated business requirements to ensure practical, scalable solutions.
&#x2022 Reporting: Created comprehensive reports to track progress, performance, and outcomes.