Expérience professionnelle
Since
January
2023
Customer Success Manager
Docebo Paris, France
Increase customer retention, adoption and churn reduction.
Educate and inspire customers with best Practices, success examples and
innovative ways to solve business problems.
Deliver high quality discovery calls to understand the needs of my clients.
Deliver high quality Business Reviews in order to help my clients monitor
their KPIs and identify areas of development.
Recognise up-sell opportunities based on customer needs and work with the
Account Management team to expand the usage of Docebo suite.
From
February
2022 to
December
2022
Implementation Consultant
Hootsuite Paris, France
Implement Hootsuite products, including configuration, data workflow, API
integration, training new users, go-live support, and best practices
optimisation.
Participate in ensuring the renewal of Hootsuite Products after onboarding.
Participe in workshops with C-lvl to ensure that Hootsuite is aligned with
their digital roadmap.
Operate cross-functionally throughout the organization, communicating
customer needs and project objectives to multiple parties to ensure a
successful implementation.
From
January
2021 to
January
2022
Functional Consultant
Rhaegal Paris, France
▪ Client: ENGIE | Business Process Analyst [Taleo]
Responsible for the Taleo application run.
Responsible for all areas of activity within the support service
Coordination / assignment / planning / reporting of activities
Calculating SLAs and KPIs for reporting purposes
Participating in weekly operational committees and monthly steering
committees
Training and onboarding new members assigned to the project
| Implementation Consultant SaaS Solution
Modelling of HR Processes.
Configuration of the SmartRecruiters solution
From June
2020 to
November
2020
Internship - Consultant Rewards and Analytics - Human Capital
Deloitte Paris, France
Participated in the 2020 Compensation Research in France
Data analysis and verification
Analysis of the salaries in multiple sectors in French companies
Verification and personalised reports' output
From May
2016 to
August
2019
Financial Controller
Rayfer Batiment Rabat, Morocco
Monitoring of budgetary developments and investments
Participation in the preparation of monthly financial reports
Definition of the main financial strategies and orientations