Freelance VERINT : Choisissez les compétences qui vous manquent

Résumé des missions de Yair,
freelance VERINT résidant dans les Alpes-Maritimes (06)

• PM & PMP Instructor & PMO Consultant

  Virtual Lighthouse
  2015 - aujourd'hui

  Senior Lecturer Project Management Instructor
  ● Project Management courses: 1 to 15 days of tailor-made classes.
  ● Fundamental, Advanced, and PMP® Preparation.
  ● Microsoft Project software: 2 days of hands-on MSP workshops.
  ● Interpersonal soft skills: 1-2 days' workshop.
  Clients
  ● Hi-tech Companies: IDF Cyber School, Amdocs, Intel, Verint, NSO, ISS, etc.
  ● Academic & Institutes: Technion, College of Management, Bar Ilan University, Hebrew University, Coca-Cola, Tnuva, Netivei Israel.

• Senior Projects Manager

  CommuniTake Technologies
  2009 - 2014

  Reported to the CEO
  ● SaaS Cellular Communications, enterprises and contact centers supporting tools, Cyber Care, Mobile security and support tools remote control.
  ● IRON DOME of the cellular phones.
  ● Military-grade, mobility defenses & controls, secure voice calls, and encrypted messaging tailormade functions per industry requirements (Paramilitary, Homeland Security Agencies, Government, Utility sectors, financial institutions, Healthcare sector, Legal firms).
  ● Some of our partners, channels, and customers: Cellebrite, Checkpoint, HP, Amdocs
   

• Services Solutions Expert EMEA,

  Comverse / VerintEMEA, Comverse
  2001 - 2008

  In charge of meeting my Business Unit targets by presenting the BU solutions to "C level" Tier 1 operators in West Europe, Africa, and Orange Global accounts and French-speaking countries.
  ● The focal point and matrix management of all related project activities in my region. Including RFPs, Professional Services customization.
  2003 - 2006 Program Manager Operations, Verint
  ● Reported to the Operation Customer Facing Manager at HQ.
  ● Monthly reporting to the board of directors.
  ● As a part of the operation supply chain, my team mandatorily approved each order. (CIR report), approved the design, and managed the subcontractors in order to ensure it was built as per CIR, Packed, and delivered to our regional offices.
  ● My Internal customers were the Regions Program and Project Managers (APAC, EMEA, Americas, ROW).

• Program and Customer SupportManager

  APAC, Verint
  2001 - 2003

  Reported to the APAC General Manager based in Hong Kong.
  ● In charge of help desk engineers and technical support tiers 1 and 2.
  ● Regional matrix resource manager of APAC Post sales HR located in 12 Verint offices in APAC (Asia Pacific).
  ● In charge of designing, shipping, and installing all APAC systems in large contact centers, mainly in India, Japan, H.K, Philippines, NZ, and Australia.
   

• Customer Care and Project Manager,

  RADGUARD / RADLAN
  1997 - 2001

  Reported to EMEA / APAC and ROW Customer Care Manager
  ● Supported distributors and strategic customers using our L3 router and SW / HW VPNs.
  ● Designed customer networks DMZ, LAN, Cloud-based TCP/IP, and network architectures.
  ● Trained the local (Israeli) team while installing our L3 router and SW / HW VPNs hands-on.
  1994 - 1997 Field Service Engineer, Indigo (Hewlett-Packard), Paris
  ● Reported to the European Customer Care Manager located in Holland. I was located in Paris.
  ● Supported distributors and strategic customers.
  ● End-user Training, support, and services in French-speaking European countries.

• Senior Project Manager Consultant for Large-Scale Companies

  aujourd'hui

  Interview key stakeholders to generate flow charts mapping current processes, identify and prioritize the pain points, brainstorm, and create a work plan.
  ● Implement the plan while monitoring & Control in real-time (PAS) Progress Against Schedule.
  ● Project management services for large-scale organizations: Cellebrite, Noble Energy, HP, Intel, Bazan, France Telecom, Orange global, worldwide tier 1 operator.