Freelance Six Sigma : Choisissez les savoir-faire nécessaires à votre projet

Résumé des missions de Mohana,
freelance SIX SIGMA habitant les Yvelines (78)

• consultant

  Satish Agencies – Lean six sigma
  Jan 2015 - Jan 2019

  Involved in mentoring around 10 Lean six sigma projects
  Detailed training provided on various lean tools & methodology which eliminate/reduces different wastes from system, process and organization
  Banking project mentored : cycle time of international wire transfer was reduced from 4 days to 1.5 day which had significantly improved customer satisfaction level
  IT service project mentored: Lean projects were initiated to improve the Email response rate from customers by 4 hrs and first pass yield was improved from 20 % to 98%
  Develops and coordinates programs to recognize and reward groups or individuals for suggestions and actions related to process improvement.
  Share Best practices within the organization and provide recommendations for implementing them

• Tata consultancy services - Business consultant

  Jan 2009 - Jan 2014

  Involved in mentoring around 30 Green belt projects through DMAIC methodology
  Training provided to associates on various tools like SIPOC , ARMI , Stakeholder analysis , data collection plan, Measurement system analysis, process capability , Cause & effect analysis , Hypothesis analysis , 5 why analysis, 4w & H, control chart & plans
  Hands on training in Minitab are given to associates
  BPO project mentored: Average handling time of a call has been reduced from 30 minutes to 15 minutes by six sigma (DMAIC) methodologies. Process efficiency was improved which resulted in the annual savings of $ 110 k
  Banking project mentored: Loan approval cycle time was reduced from 8 hours to 50 minutes by lean methodology. Also the acceptance rate of loan approval had improved from 40 % to 85 %
  Responsible for delivering Six Sigma progress report & newsletter to management on monthly basis
  Responsible for creating quarterly audit on Six Sigma activities and presenting them to the management team
  CLP faculty award (best six sigma trainer) was rewarded by TCS