Context (QRM Migration to Cloud)
QRM is a critical application used across the Bank, to measure and manage the risks of
complex balance sheets and to provide essential regulatory reporting.
Anwar was part of a fixed-outcome project team from Publicis Sapient to migrate QRM
application into the Cloud (AWS).
Within the Aldermore Service Transition Team, Anwar was responsible to make sure:
✓ The new system (on AWS Cloud) is compliant – in terms of legal, business and IT
requirements;
✓ There is a continuity of service and support for the new system, once it is live.
These were compiled and tracked into 2 major artefacts:
1. The Service Acceptance Criteria Dashboard, that tracks every stage of the project
(from contract signature to early-life support, through design and testing), and
captures all agreements among stakeholders.
2. The Service Support Document, that compiles all relevant and agreed
documentation to support the application (its installation, upgrade procedures as
well as more functional steps like onboarding a new user, and the request
management process flows).
Roles and Responsibilities
✓ Facilitating workshops with stakeholders from various Business and IT divisions –
Procurement, Service Desk, Cloud Platform, Security, IT Service Continuity, Product
Delivery and Treasury (as the main end-user team)
✓ Monitoring the project and providing guidance on cross-team checkpoints – where
teams need to align and find agreement, and by when
✓ Evidencing agreements on every stage of the project
✓ Following up and updating on the service acceptance criteria throughout the
project.
✓ Documenting the request management process – for incident and change requests
✓ Documenting the service support document
✓ Documenting the disaster recovery test plan and project-managing the disaster
recovery test in production – with Technology and Business teams
✓ Preparing the knowledge transfer document space and coordinating walk-through /
training sessions.
Data Business Analyst Context (Lending Data Reporting)
OSB Group (London, UK) – Bank Group
janvier 2024 - juillet 2024
OSB Group is composed of various retail banking brands across the UK, providing
specific lending and savings products.
Within a multi-year long “Migration to Cloud” transformation program, OSB Group had
a stream dedicated to “data refinement”. The objective was to optimize (reduce the
volume, limit redundancy and remove obsolete) its data-structures across all the
services of the Bank, before moving from on-premises to Cloud.
Attached to the Lending Lab, Anwar was working closely with a Data Scientist and
Business Architect from OSB, to define the company-wide data-dictionary for the
lending products.
Roles and Responsibilities
✓ Building a stakeholder map – with key contributors from each Business unit of the
Bank
✓ Setting up a project plan and a cadence to connect with every team
✓ Connecting on regular intervals with each team to gather and review their
data/reporting needs
✓ Cross-checking with relevant teams – where one team can be the consumer of data
coming from another
✓ Building and refining the list of data fields for each team – making sure each field is
relevant and available in the databases
✓ Syncing daily with the data scientist and business architect – to define the data
dictionary (description, type of field, content, size, etc.) and to check for any
overlapping, redundant or obsolete field
✓ Reporting to the Program Management on progress, issues, risks and blockers
AI Product Innovation Manager
Deutsche Bank (London, UK) – Bank Group
avril 2023 - décembre 2023
Context
Member of the DB “Technology, Data and Innovation” division, working on defining and
trialing new AI/ML capabilities for end-user solutions. Product and Project Manager for
the “Intelligent Client Email Query Management System” for Corporate and Investment
Banking use-cases.
Project based on Innovation Design-Thinking principles, made up of 3 phases:
1. Pioneer – Product discovery and business stakeholder sponsoring for the usecase
2. Prove – Hypotheses and proof-points definition; design, build and assessment
of a proof-of-concept (PoC)
3. Professionalize – Definition of the steps and timelines to transforming the PoC
into a production-level product within the bank
Achievements
✓ Gathering the needs from business stakeholders, defining and getting agreement
on the proof-points
✓ Working with third-party vendors (Microsoft and Google) to build a PoC to meet
with the proof-points
✓ Assessing the PoC on 4 axes:
• Desirability: Conducting end-user surveys to assess their likelihood to adopt an
end-product based on the presented PoC
• Viability: Creating a business case to weigh the projected savings against the
total cost of ownership of the end-product
• Feasibility: Trialling the PoC to ensure it meets with all business and technical
requirements
• Achievability: Ensuring the PoC can be deployed at scale within the bank at a
production level
✓ Conducting deep-dive Q&A sessions with stakeholders and vendors to make a
solution assessment.
✓ Handing over of a vendor/solution recommendation report, along with a program
plan for the Professionalize phase.
Publicis Sapient (London, UK)
Consulting Firm From – Senior Product Manager
janvier 2023 - aujourd'hui
Context
Publicis Sapient is a global consulting firm, helping large corporate and government
organizations in their digital business transformation journey, from elicitation to
execution, through its five capabilities: Strategy, Product, Experience, Engineering and
Data.
Anwar joined Publicis Sapient, while moving from France to the United Kingdom, and is
now on various client assignments as a Senior Product Manager
Senior Product Owner
BPCE Group (Paris, France) – Bank Group
mai 2020 - décembre 2022
Context
Member of the BPCE “Innovation, Digital and Data” department. Product owner of the
Mobile Banking applications of the Group (“Caisse d’Epargne”, “Banque Populaire” and
other nationwide brands). Revamped legacy applications and delivered new features – in
a SAFe framework.
Achievements
✓ Scoping and prioritizing needs – in connection with the Security and Compliance
teams
✓ Writing functional specifications and requirements (user stories)
✓ Monitoring of developments in Agile (Kanban) – with development teams split
between brands and geographies
✓ Writing and running acceptance tests
✓ Syncing with other Product Owners, Release Managers and PMOs as part of the
preparation and publication of mobile versions – in the Google Play, Apple Stores
and, more recently, Huawei App Gallery
✓ Follow-up of production anomalies – in connection with the Customer Listening and
Satisfaction team
People Manager
Telys (Paris, France) – Consulting Firm
décembre 2015 - décembre 2019
Context
Telys is a management and IT consulting firm, based in Paris, specialized in business
analysis and project management. Anwar joined Telys as a Consultant and was later
promoted to Manager.
People Manager
Telys (Paris, France) – Consulting Firm
décembre 2015 - décembre 2019
Context
Telys is a management and IT consulting firm, based in Paris, specialized in business
analysis and project management. Anwar joined Telys as a Consultant and was later
promoted to Manager.
Program Manager
Carrefour Bank (Paris, France) – Consumer Finance
septembre 2015 - décembre 2019
Major projects
✓ PSD2 and Open Banking:
• Implementation of strong customer authentication on digital channels: web
and mobile banking, and on the secure payment portal (3Dsecure) at emerchants' side.
• Opening and securing banking data access to trusted third parties through
secured API
✓ Deployment of a new cross-channel credit card subscription process, with a fresh
mobile-first responsive web journey.
Achievements
✓ Facilitation of the business workshops – for the opportunity and feasibility studies
✓ Analysis and prioritization of needs
✓ Framing and design of the processes, workflow, and functional bricks of the
solution
✓ Road map planning and budget monitoring
✓ Facilitating daily meetings, taskforces, project committees and steering committees
✓ Weekly reporting to sponsors / business directors – with updated RAID review
✓ Transversal communication to project actors (including third-party vendors) and
stakeholders
✓ Definition and implementation of the testing strategy, including the transverse
end-to-end user acceptance testing.
✓ Documenting the training plan and contributing to the internal and external
communication – for the pilot phases and product launch
✓ Post-launch follow-up
Program Manager
Carrefour Bank (Paris, France) – Consumer Finance
septembre 2015 - décembre 2019
Major projects
✓ PSD2 and Open Banking:
• Implementation of strong customer authentication on digital channels: web
and mobile banking, and on the secure payment portal (3Dsecure) at emerchants' side.
• Opening and securing banking data access to trusted third parties through
secured API
✓ Deployment of a new cross-channel credit card subscription process, with a fresh
mobile-first responsive web journey.
Achievements
✓ Facilitation of the business workshops – for the opportunity and feasibility studies
✓ Analysis and prioritization of needs
✓ Framing and design of the processes, workflow, and functional bricks of the
solution
✓ Road map planning and budget monitoring
✓ Facilitating daily meetings, taskforces, project committees and steering committees
✓ Weekly reporting to sponsors / business directors – with updated RAID review
✓ Transversal communication to project actors (including third-party vendors) and
stakeholders
✓ Definition and implementation of the testing strategy, including the transverse
end-to-end user acceptance testing.
✓ Documenting the training plan and contributing to the internal and external
communication – for the pilot phases and product launch
✓ Post-launch follow-up
Program Manager
Carrefour Bank (Paris, France) – Consumer Finance
septembre 2015 - décembre 2019
Major projects
✓ PSD2 and Open Banking:
• Implementation of strong customer authentication on digital channels: web
and mobile banking, and on the secure payment portal (3Dsecure) at emerchants' side.
• Opening and securing banking data access to trusted third parties through
secured API
✓ Deployment of a new cross-channel credit card subscription process, with a fresh
mobile-first responsive web journey.
Achievements
✓ Facilitation of the business workshops – for the opportunity and feasibility studies
✓ Analysis and prioritization of needs
✓ Framing and design of the processes, workflow, and functional bricks of the
solution
✓ Road map planning and budget monitoring
✓ Facilitating daily meetings, taskforces, project committees and steering committees
✓ Weekly reporting to sponsors / business directors – with updated RAID review
✓ Transversal communication to project actors (including third-party vendors) and
stakeholders
✓ Definition and implementation of the testing strategy, including the transverse
end-to-end user acceptance testing.
✓ Documenting the training plan and contributing to the internal and external
communication – for the pilot phases and product launch
✓ Post-launch follow-up
Business Analyst & Product Owner
septembre 2015 - juillet 2017
Major projects
✓ Personalization of Carrefour Bank commercial website and customer self-care area
(with "push messages") based on targeting and BI knowledge of the customer
✓ Merging of the "Banking" and "Insurance" customer self-care websites.
✓ Recast of the tagging plan for the Carrefour Bank website
✓ Opportunity study for the digitization of customer communications through
secured online messaging access
✓ Redesign of credit card statements
Achievements
✓ Collection, analysis and framing of business needs
✓ Conducting cross-functional workshops for impact analysis (functional and
organizational)
✓ Solution design and proposal based on a road map (MVP / MMP) approach
✓ Documenting and modeling business processes and functional architecture
✓ Writing functional specifications
✓ Coordinating between the business and technical teams – of the IT department
and its third-party partners
✓ User acceptance and performance testing
✓ Setting up and updating Agile artifacts (on Confluence): Product backlog, Sprint
backlog, User story, Story mapping and Epics
✓ Construction of Agile monitoring / release boards (on Jira) for communication
purposes to stakeholders
Business Analyst & Product Owner
septembre 2015 - juillet 2017
Major projects
✓ Personalization of Carrefour Bank commercial website and customer self-care area
(with "push messages") based on targeting and BI knowledge of the customer
✓ Merging of the "Banking" and "Insurance" customer self-care websites.
✓ Recast of the tagging plan for the Carrefour Bank website
✓ Opportunity study for the digitization of customer communications through
secured online messaging access
✓ Redesign of credit card statements
Achievements
✓ Collection, analysis and framing of business needs
✓ Conducting cross-functional workshops for impact analysis (functional and
organizational)
✓ Solution design and proposal based on a road map (MVP / MMP) approach
✓ Documenting and modeling business processes and functional architecture
✓ Writing functional specifications
✓ Coordinating between the business and technical teams – of the IT department
and its third-party partners
✓ User acceptance and performance testing
✓ Setting up and updating Agile artifacts (on Confluence): Product backlog, Sprint
backlog, User story, Story mapping and Epics
✓ Construction of Agile monitoring / release boards (on Jira) for communication
purposes to stakeholders
Business Analyst & Product Owner
septembre 2015 - juillet 2017
Major projects
✓ Personalization of Carrefour Bank commercial website and customer self-care area
(with "push messages") based on targeting and BI knowledge of the customer
✓ Merging of the "Banking" and "Insurance" customer self-care websites.
✓ Recast of the tagging plan for the Carrefour Bank website
✓ Opportunity study for the digitization of customer communications through
secured online messaging access
✓ Redesign of credit card statements
Achievements
✓ Collection, analysis and framing of business needs
✓ Conducting cross-functional workshops for impact analysis (functional and
organizational)
✓ Solution design and proposal based on a road map (MVP / MMP) approach
✓ Documenting and modeling business processes and functional architecture
✓ Writing functional specifications
✓ Coordinating between the business and technical teams – of the IT department
and its third-party partners
✓ User acceptance and performance testing
✓ Setting up and updating Agile artifacts (on Confluence): Product backlog, Sprint
backlog, User story, Story mapping and Epics
✓ Construction of Agile monitoring / release boards (on Jira) for communication
purposes to stakeholders
Senior IT Consultant
novembre 2013 - décembre 2019
Achievements
✓ Managing and mentoring a team of eight consultants on clients’ projects
✓ Interviewing and staffing new consultants
✓ Supporting Sales with pitches and presentations
✓ As a consultant, steering IT and digital business transformation projects for major
French corporations: Carrefour Bank, EDF Energy, etc
Senior IT Consultant
novembre 2013 - décembre 2019
Achievements
✓ Managing and mentoring a team of eight consultants on clients’ projects
✓ Interviewing and staffing new consultants
✓ Supporting Sales with pitches and presentations
✓ As a consultant, steering IT and digital business transformation projects for major
French corporations: Carrefour Bank, EDF Energy, etc
Functional Architect & Project Manager Major projects
EDF Energy (Paris, France) – Energy Supplier
novembre 2013 - août 2015
✓ Implementation of a document management system (EDM) based on SharePoint
for the support departments, including the IT Department and the Process and
Quality Department
✓ Consolidation of a datamart and modernization of inter-partner flows for the
Insurance Benefits Department – Datamart used for web interface consultation by
end-users (approximately 120,000)
✓ Integration of a new tool for the assessment and prevention of risks at work
Achievements
✓ Gathering and framing of needs and requirements
✓ Drafting functional and non-functional specifications
✓ Drafting of tender (RFI, RFP) and vendor-assessment matrix
✓ Planning and monitoring of the different project phases – from needs framing to
user acceptance testing and service launch
✓ Preparing, documenting and facilitating user training sessions
Off-project activities for the Department of IT
✓ Organization and facilitation of Business-IT strategic committees
✓ Development and review of the Information Systems annual roadmap
✓ Formalization and regular updating of functional mapping of business domains
✓ Documenting existing and target processes
Functional Architect & Project Manager Major projects
EDF Energy (Paris, France) – Energy Supplier
novembre 2013 - août 2015
✓ Implementation of a document management system (EDM) based on SharePoint
for the support departments, including the IT Department and the Process and
Quality Department
✓ Consolidation of a datamart and modernization of inter-partner flows for the
Insurance Benefits Department – Datamart used for web interface consultation by
end-users (approximately 120,000)
✓ Integration of a new tool for the assessment and prevention of risks at work
Achievements
✓ Gathering and framing of needs and requirements
✓ Drafting functional and non-functional specifications
✓ Drafting of tender (RFI, RFP) and vendor-assessment matrix
✓ Planning and monitoring of the different project phases – from needs framing to
user acceptance testing and service launch
✓ Preparing, documenting and facilitating user training sessions
Off-project activities for the Department of IT
✓ Organization and facilitation of Business-IT strategic committees
✓ Development and review of the Information Systems annual roadmap
✓ Formalization and regular updating of functional mapping of business domains
✓ Documenting existing and target processes
Functional Architect & Project Manager Major projects
EDF Energy (Paris, France) – Energy Supplier
novembre 2013 - août 2015
✓ Implementation of a document management system (EDM) based on SharePoint
for the support departments, including the IT Department and the Process and
Quality Department
✓ Consolidation of a datamart and modernization of inter-partner flows for the
Insurance Benefits Department – Datamart used for web interface consultation by
end-users (approximately 120,000)
✓ Integration of a new tool for the assessment and prevention of risks at work
Achievements
✓ Gathering and framing of needs and requirements
✓ Drafting functional and non-functional specifications
✓ Drafting of tender (RFI, RFP) and vendor-assessment matrix
✓ Planning and monitoring of the different project phases – from needs framing to
user acceptance testing and service launch
✓ Preparing, documenting and facilitating user training sessions
Off-project activities for the Department of IT
✓ Organization and facilitation of Business-IT strategic committees
✓ Development and review of the Information Systems annual roadmap
✓ Formalization and regular updating of functional mapping of business domains
✓ Documenting existing and target processes
Études et formations
Master in Computer Science (MSc) –
Paris Sorbonne Université (ex Université Pierre et Marie Curie)
2011
Bachelor of Science and Technology (BSc
Paris Sorbonne Université (ex Université Pierre et Marie Curie)
Key Competencies
Analysis and Specification
✓ Business requirement gathering
✓ Opportunity and feasibility study
✓ Functional and technical specifications
– Agile User Stories
Product Management
✓ Modeling and mapping (data, flows,
processes) – BPM, UML, Merise
✓ ROI based feature prioritization
✓ Customer insights and surveys
✓ Continuous integration, testing and
release – SAFe framework
Project Management
✓ Steering and cross-functional
coordination
✓ Multi-stream planning
✓ Budget monitoring – KPI and OKR
Domain Expertise
Sectors of Activity
✓ Banking and Insurance
✓ Social and Health
✓ Industry (Microprocessors)
✓ Training
✓ Hospitality and Tourism
Functional Areas
✓ Digital / Cross-channel journeys
✓ Retail Banking and Payment
Systems
✓ Digitization (EDM, Publishing,
Electronic Signature)
✓ Identity and Access
Management (IAM)
✓ API and web-service (SOAP and
REST)
