Stephane - Consultant BUSINESS OBJECTS

Expérience professionnelle

Mar. 2020- now: BI IS Support Lead, Danone, Paris.

Monitors & Animates IS support efficiency on BI projects.
Participates in BI related meetings incl Run & Application committees etc.
Responsible for maintenance/update of the IS related dashboards; Monitors & reports IS KPIs (Central + Local).
Manages crisis communication when needed.
Ensures proper follow up of IS Support Level 2 Budget consumption (> 2M €).
Follow ups with different stakeholders including Support Level1s, Product Managers, Finance Support Lead, Back Office etc.



Aug. 2019- Mar. 2020: Writer (QlikView, QlikSense), Editions ENI, Saint-Herblain.

Writing a book on QlikView and QlikSense (Solutions Business collection).



Jan.-Aug. 2019: Data Analyst – Reporting Manager (QlikView, Service Now), Kering, Paris.

ITSM Reporting Management :
Define and improve a standardized process for collecting, storing and sharing data.
ITSM process analysis in order to provide reporting on key performance indicators.
Ensure reporting quality and consistency.
Responsible for resolving issues.
Manage access rights.
Reporting creation and evolution:
- Manage requests related to the creation / evolution of reports (in Service Now and QlikView)
- Optimize the number of reports.
- Review functional changes and specifications for new reports.
- Ensure consistency between regions (EMEA, APAC, AMER).
- Acting as main point of contact (POC) for reporting issues.
Proposal and integration of a complete reporting solution on top of ServiceNow:
Data extraction, transformation, loading (ETL) with SnowMirror and QlikView.
Data storage in QVD intermediate files.
QlikView reports published on the server.

2016-2019: BI Expert (QlikView), AXA Tech, Paris.

Business Intelligence expert and workplace coordinator for a major ITSM project change within the Support teams.
Creation of QlikView reports and NPrinting presentations for AXA entities in order to monitor and manage their IT suppliers.
Excellent knowledge of user support services.
Facilitator role for a major IT project change from ITSM to ServiceNow.
Proposal and integration of a complete reporting solution on ServiceNow (data extraction with SnowMirror, storage in QVD files, QlikView reports).
Migration, adaptation of existing reports to the new platform.
Knowledge transfer and documentation to the delivery teams.

Dec. 2015-2016: BI (QlikView) Solution Manager, GE/ALSTOM, Paris.

Acts as a senior QlikView referent and primary contact of the business teams.
Ensures the BI meets service level requirements.
Analysis of user requirements and design of new BI applications.
Performance monitoring and tuning, Environment maintenance.
Administer user access and security.
Ensures testing and production environment are up and running at appropriate times.
Assists and advises key users at 3rd level of support, animates a weekly BI technical Committee.
Coordinates a team in India, ensures the knowledge transfer.
Optimizing total costs of BI applications and contributes to the budget process.
Organizing functional workshops with business teams, participation in the choice of BI solutions (Proof of Concepts).
Partnering with software editor (Qlik) and license management.

01/01/2010–31/07/2015
Business Intelligence (BI) Analyst
Directorate General (DG) for Health and Food Safety (SANTE), European Commission (EC), Brussels (Belgium)
▪ Analysis of user requirements and design of new information systems
▪ Analysis of data needs, data modelling, implementation models
▪ Explore, extract, transform, and deliver data (ETL)
▪ Ensure Data Integrity
▪ Definition of database schema and tables
▪ Analysis of report requirements, data validation
▪ Creation of user reports with SAP and QlikView reporting tools
▪ Assistance in the testing, the technical documentation, the technical training, the deployment, the evaluation of BI solution

01/12/2007–01/01/2010
Chairman
Specialist at Work SARL, Paris (France)
▪ Support operations and administration of the organization
▪ Interface between organization and community
▪ Oversee design, marketing, promotion, delivery and quality of programs, products and services
▪ Recommend yearly budget for Board approval
▪ Effectively manage the human resources of the organization
▪ Promote the organization and its mission, programs, products and services

01/04/2001–30/11/2007
Field / Support Engineer
SAP / Business Objects, Levallois-Perret (France)
▪ Problem Resolution Process: Problem reproduction in a local development environment
▪ Administration of Oracle and SQL Server databases, Universe Designing, Report Creation (Desktop & Webi), ETL, Deployment, Security, parameters tuning for mirroring client situations
▪ Code error diagnosis, testing and validation
▪ Communication on fix progression, delivery date estimation, conference calls
▪ Fix implementation, onsite visits at different customers sites
▪ Writing technical documentation, specifications and functional optimizations with internal and external diffusion
▪ Coaching and training staff to SAP products and troubleshooting methodology
▪ Coordinated with different Regional Support Centers (U.S.A, EMEA, APAC) and Development