Missions TALENTLINK : Découvrez les offres de mission déposées

Résumé des missions de Muriel,
freelance TALENTLINK résidant dans la Creuse (23)

Salesforce Technical lead
Bluewave Technology
2/2020 -
Leading complex solutions using ******** platform and driving sales/pre-sales activities of the solution offering as proposition to clients.
Leading large-scale customer transformation projects where ******** has replaced legacy CRM system.
Manage and implement technical architectural blueprint, coding standards, across multiple complex solutions
Introduction to a new internal DevOps approach &ndash internal transition moving away from change sets to a source repository approach
Implementation of coding best practices for the dev team: train, coach, and supervise staff (centre of Excellence)
Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers.

Salesforce Technical Consultant
R3 (contract)
8/2019 - 1/2020
Design, development and implementation of new solution for patient prescriptions: several UI interfaces using LWC framework.: Github repository and VScode for development.
Creation of batch classes for complex data import and data manipulation.

Salesforce Technical Lead
Workshare
3/2019 - 7/2019
Design and implement new solutions, enhancements, integrations with 3rd party systems: Billing system (Zuora) and Licensing API.
Management and operation of multiple Commercial Systems and Platforms, ******** being the main one.
Implementation of Continuous integration with Jenkins and Bitbucket.
Implementation of best practices including use of Jira, coding best practices, documentation for handover and training sessions for the stakeholders.
Investigate and troubleshoot issues (raised internally or by customers).
Prepare high quality test data, plan and conduct basic unit / module testing.
Elaborate clear and accurate documentation /handover according to specifications.
Salesforce Communities enhancement.

Senior Salesforce Developer (contract)
Solmar villas
10/2018 - 3/2019
Redesign of the integration with their booking website (third party).
Including creation of a new REST API process to allow files to be returned to the booking website destination info, local map and booking.
Implementation of Chatter API to allow customers&rsquo questions from website to be posted to the booking team.
Improvement of their batch process to get new booking into SF.
New site creation for third party upload facility: allow a charter airline to upload booking information.
Classic to lightning review and risk assessment, work and steps required (Jira tickets).
Training and mentoring of the existing team.

Salesforce Developer / Integration Engineer
Lumesse
11/2012 - 10/2018
Salesforce development/implementation:

Creating new logics on the current in house Salesforce through the creation of visual force pages / apex classes to accommodate it &ndash
Integration work on existing applications on service cloud.
Video Integration on case object (API , VF , apex development)
Live Chat functionality with custom pre page
Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules & assignment rules
Configuration of new components such as live agent by adding pre form chat.
Implementing third party apps
Consult with project management team to gather the requirements
Liaising with release management to provide documentation on new development pieces.

Software engineering / L3
Development and Maintenance of server-side tasks in C# T-SQL/SQL Server for products 21000 queries, mostly in query and index optimisation. Used VBScript/JavaScript in classic ASP.
Development and Maintenance of classic ASP/ASP.NET/.NET suite of products that constitute the application, across 300+ servers.
Skills used are: data-analysis, multi-language scripting across classic ASP applications, .NET UI and background applications, Web Services and B2B integration, database optimisation, supporting workflow improvements, customer
Liaison.
Consult with Release management on tickets prioritisation.
Monthly Deployment / new Release across our servers with follow up with support on tickets resolution.

Technical support Engineer
Lumesse
1/2010 - 2/2013
Maintain classic ASP/ASP.NET/.NET suite of products
Replication and technical analysis of reported issues: troubleshoot and analyse software issues
Debug applications written in ASP and ASP.NET
Running SQL queries with SQL Server Management studio and updating database when necessary.
Fixing SQL Server Store Procedures.
Responsible for the effective post-development testing of new functionality and changes prior to customer sign off and to QA and document these changes where appropriate.
Escalate service issues via the agreed escalation procedures

Application Engineer 02/06 to 01/10
Amca Services
Applications development and maintenance.
Involved in the analysis and design of the system as a whole.
Development of a .net suite of products , core code development for websites and site management
Creating of templates, and standard components used for the interface
Projects from single module development to full website development

IT Support / Customer Service 2nd Line Support
CSC Computer Sciences Corporation Ltd, Luton
5/2002 - 1/2006
Responsible 2nd level support to EMEA users.
Providing 2nd line support on Microsoft Windows 2000 & XP (Desktop).
Active use of Citrix program Neighbourhood to assist remotely users.