Administrateur SAP BC
Autoroutes du Sud de la France (Avignon)
7/2008 - 10/2008
Administration / Gestion des incidents SAP de niveau 3
Sauvegardes chez le client final(Netbackup)
Support packages (ABAP/SPAM, JAVA/SDM).
Gestion des espaces / des paysages au niveau base de données - applications SAP (rafraichissement de mandant, gestion des utilisateurs, ecatt, copies de clients, modifications d&rsquoobjets)
Monitoring on NT systems, SAP R/3 - Solution Manager - Portail Java - Netbackup
Consultant Administration SAP BC ASF (Avignon)
7/2008 - 9/2008
o Administration SAP :
o Administration and management of SAP incident in a customer environment .
o Support Packages (ABAP/SPAM, JAVA/SDM).
o Management of database -SAP application (refresh, user management, ecatt)
Monitoring on NT systems, SAP R/3 - Solution Manager &ndash Portail Java
Consultant Administration SAP BC
IBM (LA GAUDE)
8/2007 - 7/2008
o Administration SAP :
o Administration and management of 3rd level SAP incident in outsourcing environment (tickets of severity 1 and 2).
o Management of OSS notes, SAP R/3 Tunning
o RFC connections, Backup .
o Oracle and DB2 refresh.
o Project SMTP with inbox and outbox mails settings
o Deployment of saprouter
o Stop and Start Content Server (base MaxDB).
o Support Packages (ABAP/SPAM, JAVA/SDM).
o Upgrade Kernel&hellip
o TCM (Technical Customer manager) : on SAP/Unix/Oracle/DB2 environnement management of customer request
o Service call : management of customer request : Printers, Login, Restore,
Monitoring on Unix (AIX), SAP R/3 - Solution Manager - ECC6 &ndash Netweaver - XI - Netweaver 2004s - SAP 4.6C / 4.7
Analyst of exploitation
Steria (Toulouse)
1/2008 - 7/2008
o Management of backup (restores with Tina, Netbackup, Networker).
o Management of database-SAP application (refresh, user management, configuration, deployment of OT )
o Management of HR-ACCES.
Monitoring on UNIX, SUN and NT system. Software tools Patrol, $Universe, SAP.
Engineer UNIX/SAP/Backup
Hewlett Packard (Barcelona)
7/2006 - 12/2006
Technical Coach UNIX/SAP/Backup (HP)
2004 - 2005
Technical Coach UNIX/SAP/Backup (HP)
2/2006 - 7/2006
Technician UNIX/SAP/Backup (HP)
2004 - 2005
o Support: UNIX, LAN, BACKUP (Dataprotector), APPLICATION, Services Call.
o Respond to Incidents.
Log all Calls, assign Calls to appropriate team.
o Restore service quickly.
Resolve incidents, track progress, hardware call.
o Maintain Customer Satisfaction.
Inform Customer of progress, confirm Customer acceptance, incident report.
Monitoring on UNIX system (HP-UX, Redhat, Sun solaris&hellip):
Software tools Radix (HP openview) Clarify and Remedy to resolve incidents and ReflexionX to connect on customer&rsquos servers...
Administrateur SAP BC
IBM (La Gaude)
8/2007 - 6/2008
Gestion de 4 clients principaux : Galeries Lafayette (SDDC), Lyonnaise des Eaux, FNAC, NMPP
Administration et résolution des incidents SAP de niveau 3 dans un contexte d&rsquoinfogérance (tickets de sévérité 1 et 2)
Administration des modules HR (client Lyonnaise des Eaux)
Gestion des notes OSS, des performances SAP R/3
Connections RFC, gestion des sauvegardes
Rafraîchissement de base de données Oracle et DB2
Mis en place du service SMTP avec sorties et entrées de mail
Mis en place du saprouter
Arrêt redémarrage Content Server (base MaxDB)
Installation ECC6 sur DB2 (IDES MEDIA), et module MDM
Support Packages (ABAP/SPAM, JAVA/SDM) / upgrade kernel
TCM (Technical Customer manager) : en environnement SAP/Unix/Oracle/DB2
Service call : Traitements des problèmes clients : Imprimantes, Login, Restore
Systèmes monitorés sous AIX, SAP R/3 4.6C / 4.7, Solution Manager, ECC5 et ECC6, Netweaver, XI, Netweaver 2004s, CFT, Oracle, DB2
Administrateur système SAP
CNES (Toulouse)
1/2007 - 7/2007
Rafraichissement de mandant, ordre de transport
Gestion des demandes de déploiement sur SAP, $U et HR-ACCESS
Gestion des users sur SAP et HR-ACCESS
Systèmes monitorés sous Unix (AIX), Sun, et NT. Utilisation de Patrol, $Universe, SAP 4.6, Oracle, environnement BW (chargement et vidage de cubes, vidage des ODS)