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Exemple d'expériences de Johann,
freelance HRMS habitant l'Orne (61)

• HRMS Consulting – MONACOABN Amro - Netherlands
  Jan 2003 - aujourd'hui
  Coordinate and maintain the ABN Amro global training environment: Peoplesoft HRMS 8.3, E-performance 8.8 and CRM 8.9

• Project Manager

  Dublin and Amsterdam
  2001 - 2003

  • Successful implementation of 4 clients (Microsoft, Curiouslabs, Filemaker and Novell) on PeopleSoft CRM (Vantive 8.0) for both customer service and sales module.
  • Evaluate clients business needs
  • Define & review existing business processes
  • Improve call center productivity and service level agreements with CRM tools.
  • Facilitate user requirements and process workshops
  • Project scoping, resource planning
  • Identify, analyze and document systems gaps
  • Document and propose future processes in line with global template
  • Coordinate IT developments
  • Functional testing
  • Co-ordination of team training on PeopleSoft for sales and customer support activity
  • Organizing post project reviews

• Modus Media International – Dublin, IRELAND
  Jan 1999 - Jan 2003

• Supervisor

  Microsoft Account Dublin
  1999 - 2000

  • Responsible for Management of a team of 16 Customer Response Agents in a call centre environment(CRA, logistics coordinator, Statistics Analyst)
  • Reporting daily, weekly, monthly service level agreement metrics to our client: Microsoft.
  • Handle customer escalations
  • Maintaining general process improvement for both customer and client satisfaction.
  • Responsible for team motivation and career development.
  • In charge of the recruitment and appraisals of team members
  • Preparing and chairing weekly team meetings
  • Participation to regular customer facing events to maintain excellent relationship.

• Saint-Gobain France
  aujourd'hui

  High Level and Detailed analysis previous to the implementation of the PeopleSoft HRMS 8.9 E-Performance module. Delivery of the Functional Specifications.
   High Level Analysis for the Health and Safety Module

• Analysis

  IBM – Dana Corporation Europe
  aujourd'hui

  for the implementation of the PeopleSoft HRMS 8.8 Administer Workforce module in Belgium and Sweden (project postponed).

• HRMS Consulting Asia
  aujourd'hui

  Conducted functional training sessions in Peoplesoft HRMS 8.8 :
  Modules:
  - Recruitment
  - Workforce Administration
  - Position Management
  - Enterprise Learning

• UCB Belgium
  aujourd'hui

   Maintenance and improvement of the UCB Global Training Module (Based on Peoplesoft HRMS 8.0 Training Module):
  o Manage and follow up change requests on a validated environment (GmP Pharmaceutical certification)
  o Design and implement validated processes to efficiently manage training plans.
  o Build reports and customizations.
  o Provide user training.

• Toyota Turkey
  aujourd'hui

  Implementation of PeopleSoft HRMS 8.3 Administer training module in Toyota Turkey, including:
  o Developing and delivering user training for Training Module.
  o Development of Customisations, Reports & Queries
   User Acceptance Testing Co-ordination for Recruitment, Training and Admin modules
   Coordinate data Set up for Training and documentation for Training modules in preparation for Implementation.
   Completed High Level and Detailed Business Studies in preparation for the implementation of PeopleSoft Training module at Toyota Turkey
  o Responsibilities included workshop delivery, process analysis and re-design, user requirements and functional specification documentation.

• Toyota Poland
  aujourd'hui

   Implementation of PeopleSoft HRMS 8.3 Administer Training module in Toyota Poland. Deliver user training for Training Module and Query management.
   Minor Technical development for Toyota Poland (queries).
   Coordinate data Set up for Training and documentation for Recruitment, Admin and Training modules in preparation of the PeopleSoft Implementation in Toyota Poland.
   Review user requirements and functional specifications for Toyota Poland – Administer Training