Julien - Consultant technique WINDOWS

Customer Experience: Ticket-based player support, Knowledge management, reporting.
Community Management: Websites, Forums & Social Media publications and interactions, Player Account
management, Chat monitoring.
Localization: Games localization (EN > FR), Websites & KB translations

Marketing: Revamp of Canadian based website and publication of monthly newsletters for IT professionals
Marketplaces & tender portals management
Redefinition of company’s marketing collaterals
Oversea business trip (Canada)
Sales: Lead generation & Cold calling campaigns
Accounts activation (agreement management, negotiation, etc.) & Accounts management

BUSINESS CONSULTANT

Analysis of the existing business and the foreign market (actors, potential, suppliers, etc.)
Organization and realization of meetings with foreign tour operators and activation of their accounts
(+300% turnover after 1 year)
Development of new packages and recruitment of a team
Handling of quotations, tour programs and operational processes
Developing and maintaining the relations with foreign Tour Operators and local suppliers
Improvement of the company organization in order to suit foreign company requirements
Representation of the company as French Market Director
Implementation of IT solutions within the company (request tracking system, calendar sharing, worldwide file sharing,
backup solution…)

IT CONSULTANT

Audit, advice and project management about technical infrastructures and service delivery (Client Representative)
Study and accompaniment in applications implementation
Advice and assistance for CIOs in order to implement Governance and enhance the IT environment
Auditing and Cost Optimization of Information Systems
(Examples of performed missions at the end of the resume)

PROJECT MANAGER

Requirements gathering and writing of a RFP for the implementation of a Helpdesk Solution
Project management and re-engineering of internal processes

TECHNICAL EXPERT for the Head office

Technical expert for the renewal of the computers park, 900+ workstations (Windows XP migration):
- Compatibility tests for all line-of-business applications with new OS, compatibility troubleshoot (virtualization, etc.),
- Masters’ creation (industrialization of the workstations), Workstations’ optimization & security,
- Deployment management for 3 head-offices and provincial offices/libraries.

IT MANAGER of the 2nd Head office

Computers park and telephony management (250+ heterogeneous workstations, 250+ users), assistance for various
cells of IT department (system & networks, operations, …), orders of the new hardware/software, regular interventions in
various sites of the Parisian area, coordination of outside contributors, team work.
Training of apprentices and technicians

NETWORK and OFFICE AUTOMATION TECHNICIAN

Contract of qualification within the framework of the diploma at “Ciefa Poly-Informatique” High School
Maintenance of the head office’s computers park and of various Parisian museums,
Hotline Level 1 & 2 and On-site support (for 1200 users with a team)

MAINTENANCE TECHNICIAN

Contract of qualification within the framework of the diploma at “Ciefa Poly-Informatique” High School
Installation and maintenance of data-processing systems for restaurants and luxury hotel businesses,
Customers’ staff training on various business management systems (front office and back office),
Internal training for teammates.

INDEPENDENT IT CONSULTANT– based in Sri Lanka

Service Desk: Remote user support, systems monitoring (servers, backup, network…) and online trainings.
IT Consulting: Audit & requirement gathering, solution identification (infrastructure & software), call of tender
management, provider selection & implementation management.
IT Management: Improvement and Management of Companies’ IT infrastructure and processes in order to support &
develop their business.
Translation: Project documentation and other texts such as internal notes, website content, etc