Freelance SUNGARD : Recevez rapidement les CV que vous avez choisi

Aperçu des missions de Mejdi,
freelance SUNGARD habitant les Hauts-de-Seine (92)

• Service delivery manager / IT production and project Manager

  HSBC BANK
  Jan 2019 - aujourd'hui

  Context :
  - Integrate HSBC France IT production team in order to lead new offshore team creation as part of
  HSBC new organization.
  - SDM on IT asset management entity.
  Management :
   Manage an IT Production team in Paris (France) and Pune (India).
   Ensure recruitment interviews for new joiners on HSBC FR IT Prod team.
   Dispatch shift and production activity to the team members.
   Ensure daily and weekly meeting with the team members and with other entitymanagers.
   Manage KPI meeting (Key Performance Indicator), metrics of the Incident tickets and Production
  changes.
   Manage CAB meeting (Change Advisory Board).
   Ensure the progress and the resolution of the different tasks handled by the team.
   Ensure the skills development of team members on the varioustools.
   Main entry point for the business teams and for providers.
  Project :
   Handle applicative and middleware setup/migration/deployment projects
   Definition of needs and upcoming stages and deadlines, handling of the technical actions
  required for the projects processing.
   Draft chronogram tasks.
   Follow all steps with different stakeholder and teams (IT Infrastructure, system, middleware,
  database administrators, network teams, developers…)
  Production and Support :
   Ensure the production maintenance in order to give all the necessary stability for the business.
   Ensure the good functioning of the services and applications managed by the team.
   Ensure the 3rd level support assistance.
   Creation of the operating instructions and documentations, and lead support workshop..
   Build and deploy (preparation, validation, planning, implementation) of the production changes.
   Ensure the on-call service (weeks and weekends) and planned interventions outside the business
  hours and on public holidays.
  Continuous improvement :
   Generation and sharing of major incident reports.
   Development and improving maintenance script, documentation, monitoring and alerting.

  Technical environment : Linux(RedHat), Windows, ControlM, Tibco, scripting (shell/dos/powershell), sftp , CFT, Oracle, Sybase, MSsql, Geneos, Ansible, GitHub, Google Cloud Platform, Jenkins, ETL informatica, Jira, ServiceNow…

• IT Production support / Projects engineer

  CREDIT AGRICOLE BANK
  Jan 2017 - Jan 2019

  Context :
  - Work within the production and integration team (technical referent on business applications)
  - Entry point on the flow transfer activity managed by the team (run / build).
  Project management :
   Handling of a major project regarding a migration of a main mutualized flow platform (CFT):
  - Establish the project schedule (roadmap), with the details and deadlines to be respected.
  - Define and communicate about the different project steps.
  - Ensure the new flows and partners configuration.
  - Packaging / import / export of $U objects and adaptation of flow submission scripts, ...
  - Coordination with the middleware and network teams to ensure connection to the different
  partners.
  - Coordination with business teams and external partners impacted by the migration.
  - Ensure the follow-up after each stage of the project.
   Support for application integration projects (definition of needs and upcoming stages and
  deadlines, handling of the various technical actions required for the progress of the projects).
   Handel the project's progress and ensure meeting with the different stakeholders.
  Production and Support :
   Ensure the good functioning of the services and applications managed by the team.
   Ensure the 3rd level support assistance.
   Creation of the operating instructions and procedure.
   Resolution of incidents and requests.
   Management (preparation, planning, implementation) of the production changes.
   Ensure the on-call service (weeks and weekends) and planned interventions outside the business
  hours.
   Dispatch the CFT flow activity over the production team.
  Continuous improvement:
   Generation and sharing of major incident reports.
   Development and centralization of scripts allowing greater ease and speed during the
  investigation and resolution of incidents.

  Technical environment : Unix/Linux(RedHat, Solaris), Windows, Dollar_Universe, Univiewer, scripting (shell/dos/powershell), F5 Networks, IIS, apache, webmethod, , CFT, Oracle, MongoDB, Citrix, …

• IT Production engineer / Flow transfer team leader

  SOCIETE GENERALE BANK (SGSS)
  Jan 2014 - Jan 2017

  Context :
  Integration to the production team (Global Tech Services / Market).
  lead the management of the financial flows platform.
  Project management :
  • Management and standardization of the implementation of financial inter-application flows.
  • Meeting organization with internal teams and external partners.
  • Analysis and performing solutions for flows installation and configuration.
  • Management of the flows platform (Connect Express, Administration and exploitation scripts).
  • Schedule the flow installation, and version upgrades of related tools (Connect Express).
  • Provide assistance to the integration team (Project) in terms of flow migrations.
  • Coordination with the different production teams (Customers / Business Line / Skill Teams).
  • Control operating documents, organize tests, ensure the reliability of services and reports.
  Production and support :
  • Ensure the maintenance of the business services.
  • Resolution of incidents and requests.
  • Management (preparation, planning, implementation) of changes.
  • Setting up of alerts and configure monitoring tools (Nagios / Centreon).
  • Ensure communication (post incident) with the different impacted teams.
  • Assist the N1 support teams (Command Center in India) and provide them information and necessary
  tools to detect issues, to alert the impacted teams and to manage their tasks.
  • Ensure on-call service (weeks and weekends) and planned interventions outside business hours.
  Continuous improvement :
  • Create and update the operational documentation (procedures and instructions).
  • Development of scripts aimed at improving the service provided and reducing the incidents risks.

  Technical environment : Unix/Linux(RedHat,HP-AIX, Solaris), Windows2K3, Dollar_Universe, Autosys, scripting (shell/dos/powershell), Nagios, bladelogic, veritas cluster, weblogic, webmethod, apache, connect express, Oracle, …

• IT Production engineer / Flow transfer team leader

  SOCIETE GENERALE BANK (SGSS)
  Jan 2014 - Jan 2017

  Context :
  Integration to the production team (Global Tech Services / Market).
  lead the management of the financial flows platform.
  Project management :
  • Management and standardization of the implementation of financial inter-application flows.
  • Meeting organization with internal teams and external partners.
  • Analysis and performing solutions for flows installation and configuration.
  • Management of the flows platform (Connect Express, Administration and exploitation scripts).
  • Schedule the flow installation, and version upgrades of related tools (Connect Express).
  • Provide assistance to the integration team (Project) in terms of flow migrations.
  • Coordination with the different production teams (Customers / Business Line / Skill Teams).
  • Control operating documents, organize tests, ensure the reliability of services and reports.
  Production and support :
  • Ensure the maintenance of the business services.
  • Resolution of incidents and requests.
  • Management (preparation, planning, implementation) of changes.
  • Setting up of alerts and configure monitoring tools (Nagios / Centreon).
  • Ensure communication (post incident) with the different impacted teams.
  • Assist the N1 support teams (Command Center in India) and provide them information and necessary
  tools to detect issues, to alert the impacted teams and to manage their tasks.
  • Ensure on-call service (weeks and weekends) and planned interventions outside business hours.
  Continuous improvement :
  • Create and update the operational documentation (procedures and instructions).
  • Development of scripts aimed at improving the service provided and reducing the incidents risks.

  Technical environment : Unix/Linux(RedHat,HP-AIX, Solaris), Windows2K3, Dollar_Universe, Autosys, scripting (shell/dos/powershell), Nagios, bladelogic, veritas cluster, weblogic, webmethod, apache, connect express, Oracle, …

• IT Production & Project engineer

  BNP PARIBAS BANK
  Jan 2012 - Jan 2014

  Context : Work within a system and production team of the BDDF department of the BNPP:
  Management of the Linux platform (RedHat) of the BNPP Webteam / LAMP environment.
  Project :
  • Handle a migration of the linux platform from Redhat 4 to RedHat6, and Migration of the windows
  platform from win2k to win2k3.
  • Design of the architecture and infrastructure used in Production, Test and Dev environments:
  Distribution of applications managed on physical servers and others on virtual machines (Vsphere /
  ESX) according to hardware performance and volume of applications, Resources optimization.
  • Coordination and communications with the different teams and work entities.
  Support and application management :
  • Ensures the good functioning of servers and applications managed by the team.
  • Delivery of binaries in Dev, Test and Production environment.
  • Validation of deliveries and application upgrades.
  • Management and updates of databases related to the managed applications, (Migration of data
  from environment to another, repair and optimization of databases and tables).
  • Management of flow exchanges: CFT.
  • Resource control, access rights and disk management (LVM, Quota, ACL, ...)
  • Application debugging and resolution of incidents and requests.
  Continuous improvement :
  •Implementation of SHELL scripts: Statistics report, task automation.
  • Drafting of Technical Architecture Documents.

  Technical environment : Linux(RedHat), Windows2K3, SHELL, Mysql, Oracle, PRTG, Nagios, SVN, TortoiseSVN, Apache, Zend, php, Eclipse, CFT

• IT Support and Production engineer

  SUNGARD/FIS
  Jan 2010 - Jan 2012

  Context : Work within the support teams of the multinational SUNGARD company providing trading
  software solution.
  Application support and incident management :
  • Support / incidents resolution / assistance for SUNGARD customers (Stock Exchanges, Banks and
  Financial Institutions in Europe, America and Asia).
  • Management and resolution of Level3 incidents on SUNGARD tools (back / middle / front Office).
  • Assistance to the command center Level1,2 teams.
  • Write and share incident reports.
  •Installation of patches, updates and new versions of SUNGARD applications and the FIX protocol
  (scripts, application packages).
  • Check the good functioning of applications (Check logs, connections to trading
  market, synchronization between primary servers and backup servers, etc.).
  Project and maintenance :
  •Installation and configuration of new application environments (mainly on Redhat and Sun Solaris).
  • Take in charge of the morning production check (before the opening of the trading rooms).
  •Interaction with DBAs, developers and other technical teams.
  Development and procedures drafting :
  •Implementation and automating tasks (shellscripts).
  • Write and optimize exploitation procedures.
   Certification CORE-SUNGARD.
   Certification FINANCE-SUNGARD.
   Certification OPS-SUNGARD (Opération Spécialiste - Architecture et Fonctionnement).
   Certification FIX Spécialiste (Financial Information Exchange Protocole).

  Technical environment : Redhat, SunOS, Windows, FIX Protocol, Applications SUNGARD (Glwin, GP3, P3, SL...