Payment Business Owner
Louis Vuitton
octobre 2023 - mai 2025
•Owned global roadmap for eCommerce payment services, managing integrations with payment orchestrators & PSP•Led Agile delivery, defined requirements, prioritized backlogs, and coordinated UAT and go-lives in APAC, EU & USsigned solution architecture for payment flows, including multi-PSP routing, fraud checks, refunds & chargebacks•Produced functional specifications and integration diagrams for PSP, OMS, ERP, and CRM interaction𠈮nsured compliance with PCI-DSS, 3DS2, and Strong Customer Authentication (SCA) regulationseCommerce OMS Integration
Lean Portfolio Management
Product Manager
Payment Systems
OMS Integration Project Manager
LVMH
septembre 2022 - avril 2023
•Led end-to-end integration of Salesforce OMS into LVMH’s global digital ecosystem, coordinating business, tech, and vendor teams
ined and validated order lifecycle flows: split shipments, cancellations, returns, fraud rejections, payment retriessigned API-based integration between OMS, ERP (SAP), WMS, eCom platform and PSPs•Oversaw technical delivery: planning, dependencies, testing (SIT/UAT), cutover, and post-go-live support•Produced solution architecture documentation: data flow diagrams, orchestration logic, failure-handling processeseCommerce OMS Integration
OMS Integration Project Manager
Balmain Paris
janvier 2022 - août 2022
𠈭irected end-to-end integration of Fluent Commerce OMS into Balmain’s eCommerce architectureined order orchestration flows: multi-warehouse routing, split orders, returns, refunds, and fallback scenarios•Mapped system interactions across OMS, ERP, WMS, payment gateways, and eCom front-end•Led delivery coordination with internal teams and SI vendors across US and EU regions
signed functional workflows, data mapping, and API interaction specs to ensure business alignment𠈮nabled omnichannel fulfillment models (Click & Collect, Ship-from-Store) through real-time inventory sync•Managed rollout plan, cutover execution, and post-go-live support (shadow/reverse shadow mode)
Omnichannel Commerce Rollout Manager
Christian Dior Couture
mars 2019 - décembre 2021
•Led APAC rollout of Dior’s new eCommerce ecosystem, including migration from Magento to Salesforce Commerce Cloud & Fluent OMS
𠈬oordinated regional onboarding: payment localization, tax logic, logistics, and market-specific flows•Managed technical upgrade of Cegid Y2 POS across targeted markets, aligning store operations with global retail architecture
ted as Product Owner for rollout streams, defining business needs, prioritizing features, and validating E2E flows•Worked closely with integration teams to map APIs between SFCC, OMS, WMS, and ERP systems•Oversaw technical delivery: planning, dependencies, testing (SIT/UAT), cutover, and post-go-live support𠈬oordinate cutover plans, pilot go-lives, and handover to support teams using shadow/reverse shadow method
Technical e-Commerce Project Manager
Intersport
juillet 2017 - mars 2019
•Led functional ownership in the eCommerce ecosystem (Order Management, PIM, Omnichannel)•Gathered requirements, prioritized backlogs, and coordinated delivery with dev teams and external vendors•Managed sprint cycles, QA activities, and feature validation across front-end and middleware layers•Oversaw Run operations for critical retail systems, including incident triage, support coordination, and CI
IT Project Manager
Orange TN, Sagem, FIS
septembre 2006 - juillet 2017
FIS – Orange –Sagem - Telnet
11 years: 2006 – 2017 in Tunisia
livered IT integration and application support projects in telecom, financial services, and embedded systems•Worked as a PM/Proxy-PO in multi-system environments, managing business requirements and delivery cycles